[Q] Bluetooth poor connexion with wireless heaphones/speakers

[eozdalga]

Disconnect it and reseat it.

It just pops off? I was a little scared to break something!

Update: I just disconnected and then reconnected, making sure contacts were clean. Unfortunately no change is BT reception.

 

[trent999]

Odd. It almost looks like one of your antenna contacts is grounding against the vibrator motor. Wouldn't matter anyway, would it ?

Sent from my Nexus 5 using Tapatalk

 

[eozdalga]

Odd. It almost looks like one of your antenna contacts is grounding against the vibrator motor. Wouldn't matter anyway, would it ?

Sent from my Nexus 5 using Tapatalk

Yeah, I it's very close but I made sure there was some space. Not sure what else to do other than request a replacement.

 

[pascalforget]

Removing the battery/updating to fix the Bluetooth music problem?

Yeah, I it's very close but I made sure there was some space. Not sure what else to do other than request a replacement.

I emailed [email protected] three times for a replacement. On Omate Facebook page, Omate replied:

Please go to System / About TrueSmart / Wireless Update and check if you have the latest version.
Then you may remove your battery if it freezes for too long but just wait at least 5min after reboot.

Will voiding the waterproof warranty really do something to solve the issue? (My firmware version is 20140115-1542. If it's not the latest, how do I force an update? ... By removing the battery?)

 

[eozdalga]

I emailed [email protected] three times for a replacement. On Omate Facebook page, Omate replied:



Will voiding the waterproof warranty really do something to solve the issue? (My firmware version is 20140115-1542. If it's not the latest, how do I force an update? ... By removing the battery?)

If you look at the other threads, I believe taking the back off only voids the warranty against water damage not something like this. Also, since they instructed me to remove the back, it shouldn't be a problem to get a replacement. I think the real issue is getting them to respond! They have too many things going on but we shouldn't be ignored.

 

[pascalforget]

Answer from Omate - "wait a few months for repair options"

After many messages to Omate (email and Facebook) about what seem to be a defective antenna, I got this answer via Facebook:

We will get back to you about repair possibilities as soon as we will have a service center in place in your country in the next few months.

I got a defective watch that I can't use for intended purpose (running with GPS and music) and I'll have to wait a few months for repair options??? I'm really not impressed here, I was expecting a replacement unit ASAP.

 

[rhineymac]

Considering they haven't shipped to all backers I wouldn't expect a replacement anytime soon. If they had spare watches sitting around for replacements, all backers would have there devices. Your looking at minimum six months

 

[pascalforget]

Considering they haven't shipped to all backers I wouldn't expect a replacement anytime soon. If they had spare watches sitting around for replacements, all backers would have there devices.

Not keeping a few watches for replacements/problems means letting those who have received their Omate TrueSmart with a defective unit. It is more frustrating than waiting for one! The more units Omate will send out, the more defective units will be sent out, and more unhappy backers will manifest themselves.

(Shipping some defective units is totally normal and understandable; not planning for it bad business.)

Your looking at minimum six months

And that might be optimistic.

 

[rhineymac]

Not keeping a few watches for replacements/problems means letting those who have received their Omate TrueSmart with a defective unit. It is more frustrating than waiting for one! The more units Omate will send out, the more defective units will be sent out, and more unhappy backers will manifest themselves.

(Shipping some defective units is totally normal and understandable; not planning for it bad business.)



And that might be optimistic.

I cant help but agree with you. but it is what it is. neither you or i or anyone else on this forum can change this. I backed three units. the one on my wrist works flawless,with the exceptions of the software and BT hardware issues everyone is having. i havent tryed either of my other ts. hopefully they will be the same. they are oct dev numbered units

 

[lordscipio]

I too have serious BT issues. The Omate connects fine to BT speaker/headphones, but it starts to stutter/fast forward after a few minutes. I have to turn BT off and on for it to work again, only to have it do the same thing roughly 3min later. I originally thought this was due to the bad mediatek drivers and that everyone had bad BT issues. Is that not the case? Guess I'll open up the back and take a look as suggested in previous posts... really hoping this is a sw issue rather than a HW one...

 

[sickysickybrah]

I cant help but agree with you. but it is what it is. neither you or i or anyone else on this forum can change this. I backed three units. the one on my wrist works flawless,with the exceptions of the software and BT hardware issues everyone is having. i havent tryed either of my other ts. hopefully they will be the same. they are oct dev numbered units

Hi rhineymac-I found this thread because of one of your posts to me in another thread. I had a bad BT connection whenever I moved the watch around. After reading this thread I found out that my BT problem was indeed due to the device the truesmart was connected to. When connected to the Scosche Boombottle mini speaker, I had the problem, but when connected to Ultimate Ears UE Boom, the connection was flawless. Now I need to my BT headphones.

I came super close to messing with the antenna, but I am so happy I didn't! Thanks Rhineymac :good:

EDIT: I should mention that my phone connects to the Boombottle mini without a hitch. Only the truesmart has an issue with it. There must be some issue with the truesmart that it connects to certain devices just fine, yet has problems with others.

 

[guns4america]

The bluetooth just plain sucks on the Truesmart. I have to hold the watch within 6 inches of any device for it to work properly. Any further away than that, and it cuts in and out and there is a ton of static. Also, the only way wifi shows full signal is if I'm within a couple feet of my router. At about 6ft, I'm at only one bar.

 

[Lokifish Marz]

I get a stable BT connection to my stereo headset from about 20ft away. It's poor assembly, poor antenna lead orientation and defective antennas that are causeing the issues.

 

[BenjaminM]

Has anyone else experienced/reported the BT connection issue since LokiFish last message? Or everyone is just accepting their fate? Or maybe I just got unlucky with my TS (I received mine in July)?
I've contacted Omate about this and requested an RMA. I'm also based in Hong Kong so I might just pay them a visit at their Service Center.
Any advice from anyone on how to improve the BT connection is also welcome (appart from removing the back cover since I want to preserve the warranty). Thanks.

 

[kuronosan]

What sort of issues are you talking about?

 

[BenjaminM]

What sort of issues are you talking about?

Connection stability with BT headphones. Basically, any time the watch is more than 1 feet away from the heads phones, the music starts stuttering and eventually just disconnects. I've test other headphones and the symptoms are the same. Testing the same headphones with other phones works flawlessly.

 

[kuronosan]

That's a hardware issue. Your antenna is likely not connected right. How's your Wi-Fi?

 

[BenjaminM]

That's a hardware issue. Your antenna is likely not connected right. How's your Wi-Fi?

Wi-Fi is working but average.
On the other hand, GPS only worked once. Even after factory reset, MTK engineer mode tweak and data on, I was never able to get another GPS lock, no even a satellite signal...
It could be an antenna connector displacement, but I'd like to avoid opening the case, void the warranty and found out the connectors are well in place and the problem lies in the antenna within the rubber band...
What would be your take on this? Would the connectors most likely be the origin of the problem?

 

[kuronosan]

Go about 5m from your wireless router and see how many bars you get. If the answer is less than two or none then your antenna is probably the issue.

The GPS and BT/Wi-Fi are in the same band.

 

[BenjaminM]

Go about 5m from your wireless router and see how many bars you get. If the answer is less than two or none then your antenna is probably the issue.

The GPS and BT/Wi-Fi are in the same band.

You are right, as soon as I move few meters away from the router, I loose 1-2 bars and eventually get disconnected.

So we can probably assume this is an antenna issue. Could this be due a torned antenna wire in the band (although I was really careful on this aspect)? Or best case it could just be that it is disconnected?