[Q] Bluetooth Problems

[kevinm2k]

Hi,

I have a bluetooth phone in my car, when I first connected the HTC Desire HD up, it had no problems, it paired and everything looked fine... around 10 minutes later, I noticed the bluetooth had simply disconnected from the car but was still running on the phone. I tried to reconnect it up to the car but it wouldn't, I then turned it off, and turned it back on.. it struggled to come back on, but after a few attempts it did come on and the car connected again...

About 5 minutes later the same thing happened again. At this point my phone started to really slow down, I looked in watchtower and the bluetooth was at the top of the list, soon as I turned off bluetooth the phone was responding fine again.

I have since tried connecting to the car multiple more times and have contacted HTC about it, but it seems to disconnect at random times.

Has anyone else experienced similar problems? I heard of similar problems with the original desire so wondering whether it could be something similar.

Kev

 

[quentin_rayner]

Hi Kev,

I am having similar problems with my Desire HD and Audi in car bluetooth system. I posted on another forum and found others were finding the same...

I pair my phone and within couple of minutes the phone has disconnected and won't re-connect.

Not found any definitive answer as yet, but seems BT in this phone isn't so good. Also read a post saying HTC were aware of this but an update wouldn't be available for sometime.

Hopefully someone else can shed some light!

Ben

 

[ljansens]

I also noticed this the last few days with my Bury CC9056 carkit. I have my DHD since October 18th, and up till last friday it connected fine. Since then it connects to the carkit, but within a few seconds the connection is lost...

Sent from my Desire HD using XDA App

 

[apprentice]

Me too. My connection to my Jabra car kit is stable once connected... but trying to get it connected in the first place is a total headache.

Never had this problem with my Desire, so why HTC should change the Bluetooth function in the HD is a mystery.

Sent from my Desire HD using XDA App

 

[kevinm2k]

tbh i'm glad its not just me thats experiencing problems meaning it could be a software problem rather than something with my handset in particular.

I have been in touch with HTC about this, and I have just sent them the link to this thread so they can see i'm not the only one with this issue, so if anyone else has this issue it may be good to try and keep it all in here.

Hi Kev,

I am having similar problems with my Desire HD and Audi in car bluetooth system. I posted on another forum and found others were finding the same...

I pair my phone and within couple of minutes the phone has disconnected and won't re-connect.

Not found any definitive answer as yet, but seems BT in this phone isn't so good. Also read a post saying HTC were aware of this but an update wouldn't be available for sometime.

Hopefully someone else can shed some light!

Ben

Mines also the audi in car system - do you find that you struggle to turn the bluetooth off and on again once it disconnects or that your phone becomes a little laggy until you turn the bluetooth off?

 

[quentin_rayner]

Yeah - I use the bluetooth widget on the home screen and once it disconnects, it will either take ages to turn off and on again, or it takes 2 presses to turn off.

I have just purchased a Plantronics 230 headset as need bluetooth for my job and it works perfectly - it's no where near the quality of the in car one though.

Also booked in my Audi as it's still under warranty - spoke to them on the phone and they said they will try and update the firmware but the Desire HD isn't on their supported phone list. Have seen a copy of this and not many phones are!!

 

[kevinm2k]

I would of thought though, that as long as the phone does connect to the phone system in the car that it is compatible.

I have had 30mins once out of it before it disconnected and it was absolutely perfect in that time, including the phone book etc.

I do believe its something to do with the bluetooth on the phone as its a bit strange the way it struggles to turn on again once it fails.

 

[dvhttn]

.. Also booked in my Audi as it's still under warranty - spoke to them on the phone and they said they will try and update the firmware but the Desire HD isn't on their supported phone list. Have seen a copy of this and not many phones are!!

That really hacks me off. I mean, BT is a standard. The only reason Audi can give for not supporting a phone that supports at least the same level of BT as them is that they (Audi) do not adhere to the BT standard.

Now, we all know in real life that cars and phones have problems/bugs/whatever BUT unless they can show that there is indeed a *bug* with the phone then the onus should be on Audi to support it.

Dave

 

[ljansens]

Just for the record, it is not just Audi. With me it is together with the Bury carkit, where it first worked fine. (and also works with all other phones...)

Leon


Sent from my Desire HD using XDA App

 

[jazzymc]

I can confirm the issues with the BT. I have a parrot Mki9000 in my car and the first time when i tried to connect the DHD , the phone stopped to respond and I was forced to restart it. Since then the phone is paired with the car kit and works fine in a2dp mode for playing music, but when i try to make a call it simply not work. Yo better discribe the problem I will give an example:

The phone i properly connected and playing music, then it's ringing, but the ring sound is coming from the phone speaker not from the car. Then If i answer the call the sound comes from the phone (it shows that there is connection to the car kit). I've tried to press the speaker icon and there is a list with output devices (the phone, loudspeaker, and my car kit) I've tried to select the car kit several times , but there was no success. When I close the phone the music start to play from my car's BT system , so I think there is a problem with the handsfree function/protocol only a2dp works great , and I didn't have any issues with it. Also I've tried file transfer via BT, it works fine two.

 

[ZoidAndroid]

Mitsubish Outlander carkit

I can confirm the same issue with the Mitsubish outlander carkit. It even happens that it drops the conversation. sometimes it's ok for half an hour, sometimes it disconnects after 1-2 minutes.

I also have a Jabra (bluetooth) headphone and noticed that if you pick up a call on the phone the sounds doesn't route to the headphone. If I pickup on the headphone it works fine.

 

[dvhttn]

I can confirm the same issue with the Mitsubish outlander carkit. It even happens that it drops the conversation. sometimes it's ok for half an hour, sometimes it disconnects after 1-2 minutes.

I also have a Jabra (bluetooth) headphone and noticed that if you pick up a call on the phone the sounds doesn't route to the headphone. If I pickup on the headphone it works fine.

I have a Pioneer head unit with BT in the car and that seems to work OK, not withstanding the fact that the HU has BT issues of its own (hardware fix needed - I'll get a new unit rather than fix it as I want one with A2DP) but once connected it works fine.

I have a Plantronics headset that seems to exhibit the same problems as your Jabra. At least if I use the phone to answer the call the sound comes through the phone. Also, if I have been using the headset the next call I make goes through the phone speaker which is a pain.

I'm wondering if HTC are routing the sound through the device that's actually *controlling* the call? So even if a headset is paired and connected to the phone, if you use the phone to make the call, as most people would, then it assumes that that's where the sound should get routed. If so, doh .....!!!!!

Just to add, if the sound does get routed to the phone you can use the 'choose speaker' option on the screen to route it to the headset but you shouldn't have to do this.

Anyone reported these issues to HTC and got a meaningful response?

Dave

 

[ljansens]

I did send an email to HTC. Their wonderfull answer was about: "is your phone mentionned in the compatabilylist of the carkit, if not drop the problem there"...

 

[kevinm2k]

I am still waiting for a response from HTC.

Mines got to a point now where I cant even make a call, it connects to the car, I go through phone book (on car) choose person to call, press call.. it tries for a couple of seconds then comes up disconnected, about 10 seconds later the phone disconnects from the car and will nto reconnect.

My phone then lags like mad until I turn bluetooth off which according to watch tower is taking up about 80% of the CPU.

 

[AlCapone]

any updates/solution to all these problems ?
I need it to work with MW600 before buying Desire HD

 

[kevinm2k]

Last contact I had with HTC is they told me it had been escalted to the software team, so i'm guessing next time a software update comes out it could come about in that, but at the minute no still not fixed.

 

[lawrence750]

I also have a Jabra (bluetooth) headphone and noticed that if you pick up a call on the phone the sounds doesn't route to the headphone. If I pickup on the headphone it works fine.

I've always thought that that's the way it is on all BT headset phones, it makes sense, if the incoming call was for my girlfriend, she can answer from the phone itself, and it automatically routes this through the phones speaker, and if it was answered from the headset, then it routes to the headset.. makes sense to me, I think it's quite good that it does that!

 

[deechte]

Do any of you have the process com.android.phone crashing when making a phone call through BT?

 

[l0w]

Ditto my mitsubishi outlander factory bt system. Seemed to work fine first time but then disconnected during first call and would not reconnect for days. Then after connecting not all functions would work ...no incoming call alert on car system, no dialling from car etc. I know the car system is fine as all functions work perfectly with my old nokia xpress music.

Sent from my Desire HD using XDA App

 

[AlCapone]

I trust that all of you bother to report this to HTC, at least once per instance ?
- otherwise I don't know when they'll fix this..