[Q] Cannot send MMS messages (pictures or videos) Please help

[williamguile]

I rooted my phone using odin. I did not flash any custom roms or anything. Just gave the phone root access so I could use apps that required root.

my software version is 4.4.2

I noticed after I rooted I cannot send picture messages or videos.

BUT

I have a airave device at home because I live in a dead zone. When I'm at home connected to my airave, I can send MMS pictures and videos with zero problem. So I'm assuming it has nothing to do with rooting my device, but I don't know.

I tried this.....

I've confirmed that this method works on ICS (4.0.4), Jellybean (4.1.1, 4.1.2, 4.2.2, 4.3) , and KitKat ( 4.4.2) . Tested and working on Galaxy S3, S4, Note 2, and Note 3.

1a) Download this working Sprint APN xml file: https://www.box.com/s/40x5ac2c6u0ckzfz59ig (click on download button at the top)
OR
1b) For Boost, download this xml file: https://www.box.com/s/o9folfrq00ee9p2qj5pv (click on download button at the top)
OR
1c) For Virgin Mobile, download this xml file: https://www.box.com/s/9itl21drpp84enqeszc9 (click on download button at the top)

2) Download and install "APN Backup & Restore" from the Google Play Store to your phone: https://play.google.com/store/apps/d...pRestore&hl=en

3) Convert the "APN Backup & Restore" into a system app by either using Titanium Backup, or simply use Root Explorer/ES File Explorer (root enable it) to move the APK from /data/app to /system/app. For KitKat, move it to /system/priv-app.

4) Reboot the phone.

5) Launch the app, click on menu, then click on "Disable ICS Check".

6) In the main app menu, click on "Backup APNs". This will create a directory called "ApnBackupRestore" in your /mnt/sdcard.

7) Copy the xml file from step 1 to the /mnt/sdcard/ApnBackupRestore folder.

8) Go back to the main app menu, click on "Delete APNs" and confirm it.

9) Go back to the main app menu, click on "Restore APNs".

10) Choose the file you downloaded from step 1 and confirm it.

11) Reboot your phone.

12) Done.

When I get to step 6 I get an error. It tells me to enter a name for the backup file so I select what it has by default "apns-201 40928102855.xml"

when I press ok, I get this...

https://www.dropbox.com/lightbox/home

Can anyone please help me? I've even tried method 2 from this topic...

http://forum.xda-developers.com/showthread.php?t=1794956

and still no good

 

[williamguile]

The dropbox link isn' working and I tried to edit my post with a new link but it won't let me. So here is the link for the error

http://i161.photobucket.com/albums/...creenshot_2014-09-28-10-30-11_zpsofqsxejd.png

 

[jimzweb1]

The dropbox link isn' working and I tried to edit my post with a new link but it won't let me. So here is the link for the error

http://i161.photobucket.com/albums/...creenshot_2014-09-28-10-30-11_zpsofqsxejd.png

I'm not sure you are moving in the right direction. I would do a factory reset, backup your data first !!! This will unroot your device, now see if you get the ability to send and receive pics and data back. If so try rooting the device with a different method. There currently three that work well, Chainfires C-F autoroot here is the link http://forum.xda-developers.com/showthread.php?t=2466423 next is Towel root here is the link https://towelroot.com/ finally you can use SuperSu here is the link http://download.chainfire.eu/396/SuperSU/ .

The reason I say this is because I received pics from my daughter today . She has a stock rooted NC5 note 3 running on a sprint airwave. However, that thing is temper mental it quits all the time. Sometimes she has to get in the car and find a signal.

 

[williamguile]

Now I have titanium backup but that only works with rooted devices. This will be a problem once I un-root my phone how do I back up my apps without being rooted.

Also I discovered that you can't get updates after rooting. after you un-root can you get updates? I would like to get them if I could.

also factory reset doesn't un-root does it? I read that it doesn't. Can someone clear this up for me?

 

[williamguile]

well I un rooted it and now I can send MMS pics and videos. I wonder why rooting caused that issue? I didn't flash a custom rom on it.

btw, is there anyway I can remove that nasty knox binary counter? it's 0x1 now...

 

[rpenrod23]

well I un rooted it and now I can send MMS pics and videos. I wonder why rooting caused that issue? I didn't flash a custom rom on it.

btw, is there anyway I can remove that nasty knox binary counter? it's 0x1 now...

Rooting should not have caused this. I have rooted my phone enough times that I lost track and have not seen this.

As far as Knox counter, once you root and Knox is 0x1, you're SOL; no known way to revert counter as of yet.

Sent from my SM-G900P using Tapatalk 2

 

[williamguile]

hmm oh well. if worst comes to worst, I'll nuke the motehrboard if I have to. phone seems to work fine though.