[Q] Can't browse on 3G but can do on Wi-Fi

[whitebeast2]

Got my Captivate last week.

I cannot browse on 3G, everything else seems to work fine: email, market, youtube, etc.

When turn on the Wi-Fi, it do browse perfectly.

Download Skyfire to see if there was a difference but still can't browse on 3G.

Did a lot of search before posting and don't find anyone with the same problem.

 

[diablo009]

Got my Captivate last week.

I cannot browse on 3G, everything else seems to work fine: email, market, youtube, etc.

When turn on the Wi-Fi, it do browse perfectly.

Download Skyfire to see if there was a difference but still can't browse on 3G.

Did a lot of search before posting and don't find anyone with the same problem.

Could be a problem with ur modem. Try using JK4 modem.

 

[shadow65781]

check your apn settings, they can be found on here

 

[gdbusby]

Check your parental settings on your AT&T account. Does your 3G browsing say this web page can not be viewed at this time? I had similar issues before and it was a setting that I had never touched but somehow it was turned on

 

[whitebeast2]

The browser reads: Access to this URL has been blocked.

Check the APN settings:

ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: not set
Password: not set
Server: not set
MMSC: http://mmsc.cingular.com
MMS port: 80
MCC: 310
MNC:410
Authentication type: None
APN type: internet + mms

Did I have anything wrong?

Can't seem to find the parental settings....

Thanks for your help!

 

[mcord11758]

Name: AT&T
APN: wap.cingular
Proxy: leave blank
Port: leave blank
Username:[email protected]
Password:CINGULAR1
Server: leave blank
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC:310
MNC:410
APN Type: leave blank

 

[the_boris]

If you do a google search, you'll find here and there forum posts saying that it could be a problem on the AT&T side.

I had exactly the same problem (by the way Firefox was the only browser that still worked on 3G). I contacted a tech support through a chat on the website. It is easier this way because there will be mostly waiting and little interaction. The tech representative first restarted some service (I had to pull the battery out for this step). It did not worked, then he contacted some level 2 specialist (have no idea what's that means), after that there was Tier 3 (or Level 3 - don't remember) support, and at the end everything started working.

Don't know what they changed but apparently it was some setting that only Level 3 (or Tier 3?) tech support has access to.

 

[whitebeast2]

Name: AT&T
APN: wap.cingular
Proxy: leave blank
Port: leave blank
Username:[email protected]
Password:CINGULAR1
Server: leave blank
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC:310
MNC:410
APN Type: leave blank

Try this but still can't browse.

You did not mention: Authentication type

Thanks.

 

[whitebeast2]

Name: AT&T
APN: wap.cingular
Proxy: leave blank
Port: leave blank
Username:[email protected]
Password:CINGULAR1
Server: leave blank
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC:310
MNC:410
APN Type: leave blank

Turn Off the Phone and now I'm browsing on 3G.

Thank you so much!!

 

[mcord11758]

Turn Off the Phone and now I'm browsing on 3G.

Thank you so much!!

No problem