[Q] Can't get all files copied over from internal phone memory to my computer

[Mr Davo]

Hi Everyone,

My wife owns an HTC One XL (Telstra) phone which has many very important photos on it (particularly photos of the birth of our 3rd child). Normally I systematically backup all files from my wife's phones. However in this particular instance I am running into some difficulties. I have the HTC Sync program installed (on a Windows 7 64 bit computer) - and when I look at the number of photos on the device through the Sync Manager the number reported does not agree with Windows Explorer.

HTC Sync reports approximately 700 photos, whereas Windows Explorer reports around 1300!

Furthermore when I simply use Windows Explorer to copy the files from the phone over to a folder on my computer not all photos are copied across. I can then subsequently delete the files from my computer and re-copy (from the phone) over to my computer, and strangely enough a different number of files copy over successfully each time!!!

In all instances when I perform the copy operation Windows reports that copying will take about 15 minutes, and then depending on the "mood" the copy process will cease after 20 seconds, or 1 minute, or some other random time.

If anybody knows how to reliably copy all the photos on this phone to a computer can you please shed some light?

Kind Regards,

Davo

 

[Heisenberg]

I'm guessing it's on Jellybean 4.1, so when you mount it's in the stupid MTP format.

Is the phone rooted? If it is, you could mount usb storage in recovery, which uses mass storage format, and should be easier.

Sent from my Evita

 

[exad]

Recovery uses the same as the ROM for me. So if I use a sense jb brom recovery is also mtp but if I use aosp its mass storage.

Sent from my HTC One X using xda app-developers app

 

[Heisenberg]

Hmm ok, if I have a sense ROM booted I can't transfer files to/from my ps3, but if I mount in recovery it works just fine. So I had assumed it was using mass storage. I've also read that somewhere. Might warrant some further investigation.

Sent from my Evita

 

[Mr Davo]

The answer!!!

Hi Everyone,

To the best of my knowledge my wife's phone runs on Ice Cream Sandwich - and it definitely isn't rooted.

All this being said I found a solution!

1). Download and install My Mobiler for Android
2). Right click on the My Mobiler icon (in the taskbar) and select Device

My Mobiler - Select Device

3). Select Install from the Device menu

My Mobiler - Select Install

4). On your mobile you will need to grant permission for the App to install

! Once installed the My Mobiler App icon will appear in the top left hand corner of the screen on your mobile, and you will see this screen...

My Mobiler "Start Screen"

5). Select Mobile Explorer from the My Mobiler menu on your computer (same screen shot as in point 2).

! The Mobile Explorer Window will then be presented as shown below -

My Mobiler - Mobile Explorer

6). Transfer your files to your hearts content

7). Disconnect your phone, and exit both the Windows program and the App (through your phone's task manager)

I hope that this helps others who may be in a similar position.

Kind Regards,

Davo

As a side note I have never been able to get the "remote control" aspect of this software going - the screen is always jumpy!!!