[Q] Customer service

[alen1901]

Hi people,
I know there is some similar topic to this one but i couldnt find it, so i opened this one.
My problem is that my nexus s screen is not holding anymore on top, where front camera and sensors are. Glue weakened so upper part pops out a little bit and i can press it in. There is no problems with that, im just afraid that whole screen can pop out in some days if glue weakens. So, my question is, if i give it to Samsung center to repair it, would i get new screen or they would just glue this one back? Also, will they make factory reset(wipe my phone), so i know to make proper backups? Thanks.

Sent from SpeedMachine i9023

 

[polobunny]

Hi people,
I know there is some similar topic to this one but i couldnt find it, so i opened this one.
My problem is that my nexus s screen is not holding anymore on top, where front camera and sensors are. Glue weakened so upper part pops out a little bit and i can press it in. There is no problems with that, im just afraid that whole screen can pop out in some days if glue weakens. So, my question is, if i give it to Samsung center to repair it, would i get new screen or they would just glue this one back? Also, will they make factory reset(wipe my phone), so i know to make proper backups? Thanks.

Sent from SpeedMachine i9023

Cannot answer the screen part, but they're quick on the wipe. I think it's one of the mandatory steps no matter what. They also advise that they're not responsible for your data loss when you turn it in, so i'd backup if I was you. Mine got wiped when I had my BGA failure.

 

[alen1901]

Cannot answer the screen part, but they're quick on the wipe. I think it's one of the mandatory steps no matter what. They also advise that they're not responsible for your data loss when you turn it in, so i'd backup if I was you. Mine got wiped when I had my BGA failure.

So if they make wipe, there is a big chance i lost recovery, root etc. Backup it is. I will think about sending it for repair. I might keep it until screen falls of or something. i have 1 more year of warranty.

Sent from SpeedMachine i9023

 

[polobunny]

So if they make wipe, there is a big chance i lost recovery, root etc. Backup it is. I will think about sending it for repair. I might keep it until screen falls of or something. i have 1 more year of warranty.

Sent from SpeedMachine i9023

Watch out though because if you "break it" per se (crack the screen cause it falls or something silly like that) they might not cover it and you might have to spend from your pocket. And that sucks.

 

[alen1901]

Watch out though because if you "break it" per se (crack the screen cause it falls or something silly like that) they might not cover it and you might have to spend from your pocket. And that sucks.

Yeah i know. Im wondering if they will first tell me if warranty covers unglued screen thing. I dont want to give phone on repair and when it comes back, i get a bill for 100€

Sent from SpeedMachine i9023