[Q] Did anyone else get a brand new XOOM back for the 4G upgrade?

[RReDDoGG]

I just got my 4G upgraded XOOM back and it appears to be a totally new device. My Xoom had taken a beating. The back cover was bent in from an impact that actual made a bend in the frame itself so it never sat level. The screen also had a bubble that flashed anytime it was touched.

The XOOM I received from Moto was just like it came brand new wrapped in plastic. I see no signs of any of the damage I had...

Needless to say I am beyond happy, but wondering if they did this for everyone or just felt bad that my precious XOOM had seen rough times.

 

[Yaotl]

Got my original back. Knew because they left my screen protector on.

 

[dethrok]

Got my original back. Knew because they left my screen protector on.

Same. What was weird is that they applied a screen protector on top of my own, and it was just the one that originally came with the device, with the labels on it telling you where everything is located.

 

[okantomi]

I just got my 4G upgraded XOOM back and it appears to be a totally new device. My Xoom had taken a beating. The back cover was bent in from an impact that actual made a bend in the frame itself so it never sat level. The screen also had a bubble that flashed anytime it was touched.

The XOOM I received from Moto was just like it came brand new wrapped in plastic. I see no signs of any of the damage I had...

Needless to say I am beyond happy, but wondering if they did this for everyone or just felt bad that my precious XOOM had seen rough times.

That's a nice anecdote. I wish we would hear more good stories like this, cause there seems to be a lot of bad vibes about Moto from some folks on this board. It makes me a bit sad.

 

[Lucer0]

Mine came back with a different body and buttons. I made sure to mark the obviously independent components before I shipped it so I'm positive they're new. The bottom plate with the ports on it is the original, the ports themselves, as well as the screen, so I don't know if that means all the guts are the same or not. It went in with Tiamat Moray on it and came back completely wiped with 3.2.2, unrooted. When I say completely wiped, I mean completely wiped. OS and thats it. I was hoping for a new one myself. My original couldn't OC over 1400 without issues. We'll see once I get this thing rooted up.

 

[DV8]

Rumor was there was an electrical fire at the location, so could have been that or they decided that since it was still under warranty to fix it while it was there.

 

[Marcos68]

Hopefully they will replace these "milky" screens for all of us too.

 

[kiwiruss]

Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.

 

[inspiron41]

Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.

there're two different dock case-holding accessories that come in the box. One for no Case and one for the Xoom+Case. Glad motorola thought of this, because i won't have used it if i had to take off my case every time

 

[DarienA]

On another forum a user mentioned that when they got their xoom back it had a new screen on it(their original screen had nicks and such). So maybe Moto is doing chassis work on damaged xooms that come in?

 

[Salpula]

Hah, thanks for the info. I thought one was just glossy and the other a rubbery matt finish. Never occurred to me one would be for the case! The free dock was a nice touch. It did take them almost 6 months longer than they claimed at launch.

 

[jphillips.hd88]

Same exact thing for me...no explaination or anything. How I found out that I got a new one, was the fact that my screen cover was removed.. so I emailed them and asked why they needed to remove it...they looked it up and found I had a different serial number. Of course the did the speel of it was quite clear no accessories sending it back...They could not answer whether or not it was a new or refurbished though...I am quite upset at this whole thing. my xoom was in perfect shape and ran perfect, I am worried about problems with this one. I asked if my warranty is now extended another year and they nope, just after my purchase date in Mar...Don't know exactly how to react to all this and why they can't answer what happened to my xoom! Sure glad I did a complete wipe...

 

[LIH]

i think they gave me a new shell but kept the innards because mine was still encypted, but the screen had the overlay of a brand new xoom

 

[wialaddin]

Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.

Got the otterbox defender case its got two flaps you can open the larger one opens to allow for the dock without having to remover the case or swap seats on the dock