[Q] Does changing the motherboard change the serial number?

[millar5001]

Hi all,
I RMA'd my TF701 a month ago now but Asus have said that they have not received my tablet. Also the RMA application itself isn't even on their system, very strange. Thinking it may have been stolen I tried to locate it on Asus Device Tracker only for it to say "command failed".

This is the third time I have RMA'd this same tablet. The first time Asus replaced the motherboard so I'm wondering if the serial number has changed and maybe thats why Asus can not find the tablet and why I cant locate it on Asus Device Tracker.

 

[Sleeepy2]

I would guess that the issue with the device tracker is because of this warning on the device tracker
"Device Tracker requires Android version 4.3 or earlier due to the system limitation , Devices running Android version 4.4.x (KitKat) or later are not currently supported."
I would guess that you have updated to KitKat and that is not supported.