[Q] Error while trying to update firmware via Kies

Meyhemg

Senior Member
Sep 20, 2013
97
2
0
Hello everyone

I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.

OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."

I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.

So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?

Thanks in advance
 
Last edited:

Meyhemg

Senior Member
Sep 20, 2013
97
2
0
OK I solved the issue by disabling the Avast antivirus.
My only question now is why the OTA service said I have the latest firmware at the same time that Kies offered me an update?
 

erikasnoske

Senior Member
Aug 22, 2013
192
110
0
Vilnius
www.linkedin.com
Hello everyone

I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.

OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."

I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.

So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?

Thanks in advance
Rule #1 Never update via KIES unless you don't know what are you doing...

KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it ;)
 
Last edited:

Meyhemg

Senior Member
Sep 20, 2013
97
2
0
Rule #1 Never update via KIES unless you don't know what are you doing...

KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it ;)
I replied and said that I succeeded in updating via Kies. The antivirus blocked the update.
My question is why this update didn't show up in device's settings via OTA?
 

AhmedAther

New member
Feb 7, 2014
1
0
0
KIES CANT UPGRADE NEW FIRMWARE(UNKNOWN ERROR OCCURED) on my GT-I9082....HELP PLS

tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks
 

TeeLeeS

New member
Feb 19, 2014
1
0
0
managed to update gt-s5830 firmware from 2.2.1 to 2.3.3

tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks
After searching the internet with the same problem I got so many responses some saying don't use kies, while others say kies is the way to go I decided to visit the Samsung website to see what they say about this particular error.
I had put in the link that will take you directly but am not yet allowed to do that as a new user.
anyway on the Samsung website I selected my mobile model etc till I got to a page where I got 2 options one to upgrade through kies or upgrade through fota. I chose kies. you will then see where it tells you to download the kies software. I had kies but I still took the choice to download.
during the download and installation process it will notice that u already have kies on your pc so it will ask you to remove these, you must agree to remove. from there just follow all the instructions, it worked my gt-s5830 has been updated from 2.2.1 to 2.3.3

hope this helps
 

TenzoSRx

Senior Member
Aug 10, 2014
137
27
63
Kingston
if anyone has any issues with updating your mobile on kies, ensure your anti virus is off and you run the program as an administrator...it gave me hell on earth for hours.
used kies on windows 7

hope this helps
 
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