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[Q] Ever sound Distant, Quiet or Muffled? See if you can replicate my findings...

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Lauski

Senior Member
Aug 28, 2010
93
31
UPDATE: Sept, 23rd, 2013: I gave in a week ago and replaced my phone with a re-manufactured one per the suggestion of another rep. Was hesitant since I was doubtful it would solve the problem, nor did I want any NEW issues. Well, the replacement phone seems fine, except it still has the same microphone issue. A caller this weekend who hadn't actually experienced this problem with me before was very confused while talking to me... "hello? hello? You sound far away."

UPDATE: May 29th, 2013: We are aware of the problem and there is a fix in the works, however, I do not currently have an ETA as to when that fix will roll out OTA as an update.

Work Around 1: My personal work around so far is to hold phone steady, don't move it, and talk very evenly (no changes in volume). Occasionally have people unable to hear me, but my satisfaction with the phone has gone up now that I can control the problem more.

Important Note: If the noise cancellation mic (top back of phone) hears your voice clearly, it may think you are background noise! Once you're registered as background noise, you'll have to be patient and wait 10-15 seconds for the phone to reset. Talking louder will lengthen the problem. Resist the urge, and speak at a normal volume until the caller can hear you again.


I've had numerous people say I sound "distant", "muffled" or "very quiet" from time to time. It doesn't happen a lot and has been hard to track down. I now know it's not location, or signal related. The "pinky finger over mic" idea is brilliant, but I've been holding my phone with as minimal contact as possible since reading about the signal deathgrip issue to rule that one out too.

I even just called HTC on my ONE to report the problem and it started doing it. The girl couldn't believe what she was hearing.
Unfortunately, they couldn't replicate it in their offices immediately.


After some thinking, I can reproduce this problem any time now and wanted to see if anyone else could as well.
I think it is related to the dynamic MIC gain not resetting quickly enough, if at all.
  • Call someone and just start talking normally for a few sentences.
  • Turn the phone so the bottom edge (where the microUSB + MIC are) are pointing straight towards your mouth.
  • Speak a couple more sentences. (You may need to get it close to your mouth, you may need to speak slightly elevated to trigger the issue... But don't SCREAM AT THE PHONE; it seems to be smart enough to not be affected by this)
  • Revert phone to normal talking position and continue conversation.


When I do this... the other person cannot hear or make out what I'm saying for 10-15 seconds. Now obviously this seems stupid right? Who talks this way? Well, how do you talk to someone when you're looking something up on your phone during a call?

The real gotcha is that it happens to me when I'm just in a plain conversation. My thinking on that is maybe I coughed, or laughed loudly for a sec, or just accidentally moved the phone closer than I should have since I don't tend to sit like a statue when I'm in a call.

Let me know what you get, hopefully I can rule out personal phone defect vs. issue for HTC to look into for all of us.
 
Last edited:

k000

Senior Member
Feb 3, 2007
613
58
Dude... you might have hit the nail on the head. I have exact same feedback from people.. they say "Are you there..? Can you ehar me.. " all of a sudden in the middle of a conversation. I will try this now with someone I know.. me being on the HTC One.

This is the ONLY thing bugging me. Hopefully I can replicate this.
 

drbadass

Senior Member
May 23, 2010
279
11
This was basically my theory in the thread I started in General. I have a feeling that it is over-aggressive in its low-cut trying to get rid of background noise. So far since I swapped phones yesterday, I haven't had any complaints. I had a DEFINITE issue and it wasn't the pinky for me either.

Wonder if it's something that can be fixed in software.

I've had numerous people say I sound "distant", "muffled" or "very quiet" from time to time. It doesn't happen a lot and has been hard to track down. I now know it's not location, or signal related. The "pinky finger over mic" idea is brilliant, but I've been holding my phone with as minimal contact as possible since reading about the signal deathgrip issue to rule that one out too.

I even just called HTC on my ONE to report the problem and it started doing it. The girl couldn't believe what she was hearing.
Unfortunately, they couldn't replicate it in their offices immediately.


After some thinking, I can reproduce this problem any time now and wanted to see if anyone else could as well.
I think it is related to the dynamic MIC gain not resetting quickly enough, if at all.
  • Call someone and just start talking normally for a few sentences.
  • Turn the phone so the bottom edge (where the microUSB + MIC are) are pointing straight towards your mouth.
  • Speak a couple more sentences. (You may need to get it close to your mouth, you may need to speak slightly elevated to trigger the issue... But don't SCREAM AT THE PHONE; it seems to be smart enough to not be affected by this)
  • Revert phone to normal talking position and continue conversation.


When I do this... the other person cannot hear or make out what I'm saying for 10-15 seconds. Now obviously this seems stupid right? Who talks this way? Well, how do you talk to someone when you're looking something up on your phone during a call?

The real gotcha is that it happens to me when I'm just in a plain conversation. My thinking on that is maybe I coughed, or laughed loudly for a sec, or just accidentally moved the phone closer than I should have since I don't tend to sit like a statue when I'm in a call.

Let me know what you get, hopefully I can rule out personal phone defect vs. issue for HTC to look into for all of us.
 

Lauski

Senior Member
Aug 28, 2010
93
31
Dude... you might have hit the nail on the head. I have exact same feedback from people.. they say "Are you there..? Can you ehar me.. " all of a sudden in the middle of a conversation. I will try this now with someone I know.. me being on the HTC One.

This is the ONLY thing bugging me. Hopefully I can replicate this.


I'm glad it's not just me! It's frustrating especially during business calls, or conversations with older family members. Times when you really really need the phone to just work.

I've used Google Voice on another phone to call into and have made perfect MP3 recordings of this problem and already sent them to HTC. I can trigger this issue now on demand no problem by doing the above.
 

Lauski

Senior Member
Aug 28, 2010
93
31
This was basically my theory in the thread I started in General. I have a feeling that it is over-aggressive in its low-cut trying to get rid of background noise. So far since I swapped phones yesterday, I haven't had any complaints. I had a DEFINITE issue and it wasn't the pinky for me either.

Wonder if it's something that can be fixed in software.


Excellent characterization of it, perhaps even badass, if I may. ;)

Let me know if you still have the problem on your new phone by doing my test above with someone when you can. It's so easy to do. Just have a conversation and in the middle of it, turn the bottom mic to your mouth and talk just a little more loudly... then resume conversation. Guaranteed issue here on my phone.

And like I said, for anyone else passing by this thread... I know I'm sort of forcing the phone to have an issue by doing this, but it's just an easy way to show what has been happening to those of us with the problem during normal day-to-day conversations.

Once it happens, the louder you talk actually will make it worse. My only cure is to be silent and wait for it to "cool off" the processing it is doing. Again, not easy to do if your recipient isn't understanding.
 

x714x

Senior Member
Sep 10, 2012
1,024
299
Phoenix
I get the same comments from people too. They say it sounds like I talk away from the phone randomly, or cant hear what I am saying correctly. Funny thing is that when I was force roaming on verizon I never had one complaint about that. The first phone call after switching back to a sprint prl I had that complaint. So who knows :p
 

junpei1337

Senior Member
Oct 14, 2011
129
62
Jackson,MI
Ihave been having this problem as well. Was thinking about trying to exchange phone, but I was wondering if you ha e heard anything from HTC after reporting the issue

Sent from my HTCONE using xda app-developers app
 

Lauski

Senior Member
Aug 28, 2010
93
31
Ihave been having this problem as well. Was thinking about trying to exchange phone, but I was wondering if you ha e heard anything from HTC after reporting the issue

Sent from my HTCONE using xda app-developers app

I've sent them three audio samples to a special email they gave me for one of their upper tiers who wanted to look at this case specifically.

I'm able to make it happen with excellent signal, etc. and can do it every time now just by temporarily talking a little louder by turning the MIC towards my mouth.

No HTC response as of yet. Recordings were sent in 3 days ago. I'll update here as we move forward.
 

x714x

Senior Member
Sep 10, 2012
1,024
299
Phoenix
I've sent them three audio samples to a special email they gave me for one of their upper tiers who wanted to look at this case specifically.

I'm able to make it happen with excellent signal, etc. and can do it every time now just by temporarily talking a little louder by turning the MIC towards my mouth.

No HTC response as of yet. Recordings were sent in 3 days ago. I'll update here as we move forward.

Please do update us! If its a hardware issue that cant be fixed via software I guess I will just wait a while when they switch out their mics then exchange it :good:
 

Lauski

Senior Member
Aug 28, 2010
93
31

Nada thing yet. I can still do it on demand no problem and still have people occasionally tell me they suddenly can't hear me.


I just called to check up and was told that I in fact, will be getting a call from the escalation team soon according to the notes on the ticket and they'll talk to me about my findings and may ask me to reproduce it on the fly. Obviously, I'll provide all info I learn back here.
 

nhutpham

Senior Member
Jul 1, 2010
460
42
I see...my 14 day return period was ending so I'm gonna just exchange the phone. I bought online so shipping is a bit of an ordeal.

Question, are you using an Airave by any chance? I make most of my calls off one, and haven't noticed the problem outside of using it with the Airave - altho it is a much smaller sample size. I'm wondering if this has anything to do with it. I'm also usually on WiFi when this happens.
 

Lauski

Senior Member
Aug 28, 2010
93
31
I see...my 14 day return period was ending so I'm gonna just exchange the phone. I bought online so shipping is a bit of an ordeal.

Question, are you using an Airave by any chance? I make most of my calls off one, and haven't noticed the problem outside of using it with the Airave - altho it is a much smaller sample size. I'm wondering if this has anything to do with it. I'm also usually on WiFi when this happens.


Never been on an airave. I've tried in 3G areas, 4G areas, with WIFI on, with WIFI off, toggling between CDMA only and CDMA/LTE. I've had the issue in varying degrees of excellent signal and just average. I can also produce the effect (although it's not as drastic) with just using the voice recorder app.

Not that all of these make a difference, but just trying to be helpful so you know my exact situation. Let me know if after exchanging you see any improvement! I assume you're able to reproduce what I've done above with your current phone?
 

Lauski

Senior Member
Aug 28, 2010
93
31
Update: Disappointing so far. I didn't get a call from the tech, but spoke to someone else after I received notification in an HTC Ticket. The new rep asked lots of questions, some relating to the problem, some not... he said he'd talk to the other tech (to whom I sent my audio samples) and would get back to me.
 

Felnarion

Senior Member
Mar 23, 2011
350
168
Update: Disappointing so far. I didn't get a call from the tech, but spoke to someone else after I received notification in an HTC Ticket. The new rep asked lots of questions, some relating to the problem, some not... he said he'd talk to the other tech (to whom I sent my audio samples) and would get back to me.

Erick_HTC is doing a Q&A on reddit later today, might be worth shooting it to him, he has gotten some answers for people in the past.

http://www.reddit.com/r/htcone/comments/1ebx9a/reminder_chat_today_in_5_hours_for_htc_one_support/

EDIT: Got you some visibility from him.

http://www.reddit.com/r/htcone/comm...be_answering_your_questions/c9yx5d4?context=3

As you can see, he says he and some of the guys up there are going to sit down and try to recreate the problem based on your description here. Hoping it works.
 
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P_M_G

Senior Member
Oct 27, 2011
346
87
Orange County CA
Not sure if my issue is related, but randomly on a call, usually a couple minutes in, I start getting severely choppy audio both in and out like nearly every other word is being dropped. This has happened while on a Airrave, in my car, and just standing in a parking lot.

I'm not seeing others with this exact issue but maybe someone can chime in as well? Might be I just got a lemon from a launch day pickup.
 

Lauski

Senior Member
Aug 28, 2010
93
31
Erick_HTC is doing a Q&A on reddit later today, might be worth shooting it to him, he has gotten some answers for people in the past.

http://www.reddit.com/r/htcone/comments/1ebx9a/reminder_chat_today_in_5_hours_for_htc_one_support/

EDIT: Got you some visibility from him.

http://www.reddit.com/r/htcone/comm...be_answering_your_questions/c9yx5d4?context=3

As you can see, he says he and some of the guys up there are going to sit down and try to recreate the problem based on your description here. Hoping it works.



That's awesome, thank you, I had missed it.

To update everyone else on this thread, we're moving along and I sent them audio samples recorded from the other person's end (recipient).

Seems like we are beginning to lean towards the noise cancellation mic on the back occasionally picking up your voice while in a call, and then the phone filtering your voice out, inadvertently thinking YOU are background noise. The frequency cut would make you sound far away, or like in a tunnel.

Makes sense and it may be randomly happening during a call when you switch ears, look something up on your phone, maybe turn your phone to let someone else speak with you on the phone for a moment, etc. and the mic on the back of the phone picks you up (these are personal theories).



My personal work around so far is to hold phone steady, don't move it, and talk very evenly (no changes in volume). Occasionally have people unable to hear me, but my satisfaction with the phone has gone up now that I can control the problem more.
 

jpzsports

Senior Member
Jun 15, 2010
385
16
I noticed muffled call quality as well and think it might be a defect. I noticed an issue also when I tried testing out the video quality and recorded a song playing from my stereo system. After recording it, I noticed almost all of the sound was on the left channel, and the right channel was almost non-existent. I uploaded the video to my computer to hear it and noticed the same issue - the left earphone was loud and clear, the right was very quiet.

Do those of you who have call quality issues also notice microphone issues during video recordings?
 

poosh2010

New member
May 28, 2013
1
0
I noticed muffled call quality as well and think it might be a defect. I noticed an issue also when I tried testing out the video quality and recorded a song playing from my stereo system. After recording it, I noticed almost all of the sound was on the left channel, and the right channel was almost non-existent. I uploaded the video to my computer to hear it and noticed the same issue - the left earphone was loud and clear, the right was very quiet.

Do those of you who have call quality issues also notice microphone issues during video recordings?

I'm having the same problems.....call recipients complain of my voice going in and out. I originally thought it was a defective mic. However, when I tried to record my voice like jpzsports, both left and right channels produced clear sound. I've also tried covering both rear and front mics while recording my voice...the muffled sound only occurs when I cover the front mic (which would be expected).

I'm leaning towards lauski's theory. It does seem to be some type of defective noise cancellation software that chooses to actively cut out my voice. At least, that's the only thing that would make sense if the mic seems to be functioning properly.

Let me know if you guys figure anything else out!
 

gutrrob

Senior Member
Jun 6, 2008
99
27
I can replicate the problem all the time by holding the phone with my shoulder instead of my hand. I thought it was my otterbox or I was blocking a Mic but I'm not...Hope a SW update fixes it.

Btw it's my left shoulder pressed against my ear.

Sent from my HTCONE using xda premium
 
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  • 3
    Updated OP everyone, great news, got a response that problem was confirmed and a fix is in the works!
    2
    UPDATE: Sept, 23rd, 2013: I gave in a week ago and replaced my phone with a re-manufactured one per the suggestion of another rep. Was hesitant since I was doubtful it would solve the problem, nor did I want any NEW issues. Well, the replacement phone seems fine, except it still has the same microphone issue. A caller this weekend who hadn't actually experienced this problem with me before was very confused while talking to me... "hello? hello? You sound far away."

    UPDATE: May 29th, 2013: We are aware of the problem and there is a fix in the works, however, I do not currently have an ETA as to when that fix will roll out OTA as an update.

    Work Around 1: My personal work around so far is to hold phone steady, don't move it, and talk very evenly (no changes in volume). Occasionally have people unable to hear me, but my satisfaction with the phone has gone up now that I can control the problem more.

    Important Note: If the noise cancellation mic (top back of phone) hears your voice clearly, it may think you are background noise! Once you're registered as background noise, you'll have to be patient and wait 10-15 seconds for the phone to reset. Talking louder will lengthen the problem. Resist the urge, and speak at a normal volume until the caller can hear you again.


    I've had numerous people say I sound "distant", "muffled" or "very quiet" from time to time. It doesn't happen a lot and has been hard to track down. I now know it's not location, or signal related. The "pinky finger over mic" idea is brilliant, but I've been holding my phone with as minimal contact as possible since reading about the signal deathgrip issue to rule that one out too.

    I even just called HTC on my ONE to report the problem and it started doing it. The girl couldn't believe what she was hearing.
    Unfortunately, they couldn't replicate it in their offices immediately.


    After some thinking, I can reproduce this problem any time now and wanted to see if anyone else could as well.
    I think it is related to the dynamic MIC gain not resetting quickly enough, if at all.
    • Call someone and just start talking normally for a few sentences.
    • Turn the phone so the bottom edge (where the microUSB + MIC are) are pointing straight towards your mouth.
    • Speak a couple more sentences. (You may need to get it close to your mouth, you may need to speak slightly elevated to trigger the issue... But don't SCREAM AT THE PHONE; it seems to be smart enough to not be affected by this)
    • Revert phone to normal talking position and continue conversation.


    When I do this... the other person cannot hear or make out what I'm saying for 10-15 seconds. Now obviously this seems stupid right? Who talks this way? Well, how do you talk to someone when you're looking something up on your phone during a call?

    The real gotcha is that it happens to me when I'm just in a plain conversation. My thinking on that is maybe I coughed, or laughed loudly for a sec, or just accidentally moved the phone closer than I should have since I don't tend to sit like a statue when I'm in a call.

    Let me know what you get, hopefully I can rule out personal phone defect vs. issue for HTC to look into for all of us.
    1
    Update: Disappointing so far. I didn't get a call from the tech, but spoke to someone else after I received notification in an HTC Ticket. The new rep asked lots of questions, some relating to the problem, some not... he said he'd talk to the other tech (to whom I sent my audio samples) and would get back to me.

    Erick_HTC is doing a Q&A on reddit later today, might be worth shooting it to him, he has gotten some answers for people in the past.

    http://www.reddit.com/r/htcone/comments/1ebx9a/reminder_chat_today_in_5_hours_for_htc_one_support/

    EDIT: Got you some visibility from him.

    http://www.reddit.com/r/htcone/comm...be_answering_your_questions/c9yx5d4?context=3

    As you can see, he says he and some of the guys up there are going to sit down and try to recreate the problem based on your description here. Hoping it works.
    1
    I can replicate the problem all the time by holding the phone with my shoulder instead of my hand. I thought it was my otterbox or I was blocking a Mic but I'm not...Hope a SW update fixes it.

    Btw it's my left shoulder pressed against my ear.

    Sent from my HTCONE using xda premium
    1
    Was looking for an update on it and called HTC. They didn't know that the problem existed. Granted this could be something they're not able to see but the tech stated that I searched on their side for known issues related to it and couldn't find it.

    Well, I received multiple responses from two different techs as stated, but it's always best to describe the problem you're having in your own words and keep on HTC about it. The more people reporting it, the faster we'll get a fix. They do seem to listen.

    I can't go 2-3 days using this phone before I'm reminded once AGAIN that it occasionally cuts out and the recipient can't hear me.
    It's actually dreadful on business and important phone calls. :(