[Q] fingerprinter reader gone AWOL?

[Rred]

I configured the reader with two fingers, and it worked fine. Spent a couple of hours messing around with the new phone, downloaded some market apps, ditched some of them, poked around some more...

Fingerprint reader went AWOL. Didn't say the prints were bad, just didn't respond at all.

Wouldn't reconfigure either. Two power reboots later...it allowed me to reconfigure it and it is working again. For now.

Anyone else seen problems with the reader? I'm guessing one of the apps stomped on it, but I'd have expected ANY security feature to be more robust than that.

 

[xdraconis]

A guy in the AT&T store mentioned that Motorola had said something about this. I haven't seen it myself. The solution was basically what you did, keep rebooting until it works again.

 

[chbearsrock]

Same problem. Very annoying.

 

[hotleadsingerguy]

meh haven't had a single problem with it. It's incredibly accurate...not once have I had a problem with scanning my finger outside of flying my finger across it much too quickly or *trying* to get it to not work (seeing how accurate it was).

 

[ronj1986]

I had the same problem twice.......i unistalled my task manager both times and the issue has not returned. I beleive my 3rd party taskkiller was the blame. I had it set to kill all when screen goes out.

 

[rapidstar]

I had no issues with finger print scanner for the first two days. Installed startup auditor today to manage apps to increase battery life, but it messed up the finger print scanner, it wouldn't respond to my fingers. It is working fine after uninstalling that app.

 

[Superhuge]

Mine has now started acting up this morning. Don't think it was related to any app install as I didn't install anything over the past 36 hrs and it just started. It wasn't reading any fingerprint swipes, and then I got something on the screen later that said "Initializing Fingerprint Reader", which didn't go away or fix itself. I've rebooted and it seems to work again, but that's really annoying. I'm not looking to reboot my phone every few days to work around something like this.

 

[psufan5]

That fingerprint thing is pretty slow and annoying. Moto really needs to patch this phone on the stat.

 

[Rred]

Well, mine has behaved throughout Day Two.

And it doesn't matter if you pick the phone up upside down, i.e. swipe your finger from the top OR bottom first. As long as the finger is dragged from the joint to the fingertip (i.e. drag your finger "down" the scanner) it doesn't matter if the phone is rightside up.

The scanner is smart enough to read the finger even upside down BUT you can't "push" your finger over it, tip first. That smart it isn't.<G>

 

[eallan]

Had this happen last night, one reboot fixed it. Very annoying!

 

[kofruge]

Had the phone for about 5 days now and it's done this to me on 2 separate occasions. First time it happened was after I'd owned/used the phone for a day. Rebooting the phone a few times didn't fix it. Had to go in and disable/re-enable the fingerprint sensor security lock. Happened again for a second time today (5th day I've owned it). Rebooting my phone fixed it. This is really starting to worry me. If it's a software issue, I'll probably keep the phone in the hopes that a software update will fix it (if not an official update from Motorola, hopefully some of the skilled developers from XDA will fix it, or just release a custom rom with fewer bugs). But if it's a hardware issue, I'd like to know now while I'm still able to return the device. I'm assuming it's a software issue since rebooting or disabling/enabling the fingerprint scanner seems to fix it, but it's still incredibly annoying to not be able to reliably use one of the unique security features of your device.

I'm about to contact Motorola to complain about this defect and I'd recommend everyone else who's experiencing it do the same. They're much more likely to address the problem if they see it's upsetting a large portion of their customer base. Also, if this problem is enough of a nuisance that you're considering returning the phone because of it, definitely make sure to tell them.

 

[eatkabab]

That fingerprint thing is pretty slow and annoying. Moto really needs to patch this phone on the stat.

Think they can patch the power button? and by patch I mean raise it by a 1/2mm?