[Q] Galaxy Note 3 - can't send SMS, and now can't get any mobile data at all

[mon0theist]

Galaxy Note 3 Can't send SMS or phone calls, but was receive SMS and calls at first

Hangouts was combined with SMS originally

Device was saying “No APN specified for the device”. When trying to go to Settings>Mobile network settings>Access Point Names, I get error message “Unfortunately, the process com.android.phone has stopped”

Was running cm-11-20140905-NIGHTLY-hltespr.zip at time of problem

Tried wipe/factory reset to 'clean' install of CM11, did not resolve issue

Tried updating to the most recent CM11 nightly: cm-11-20140908-NIGHTLY-hltespr.zip

This did not resolve the issue

Tried going back to an older nightly: cm-11-20140904-NIGHTLY-hltespr.zip

Did not resolve issue

Tried flashing a rooted stock ROM: http://stockroms.net/file/GalaxyNote3/SM-N900P/rooted/SM-N900P-HLTESPR-MJ4-Odex-v2.zip[1]

Did not resolve issue, this put the device into a boot loop, would not get past the Galaxy Note 3 splash screen

Flashed back to the cm-11-20140905-Nightly-hltespr.zip, this fixed the boot loop, but now I'm getting a different message

Wiped data and cache in between each flashing of a new ROM

When trying to call from the phone, it says “Mobile network not available”, and still can't get SMS to send. It no longer gives me any message about “No APN specified”, but the same error happens if I go to Settings>Mobile network settings>Access Point Names

I've found this thread but it only seems to be related to the S3/S4 http://forum.xda-developers.com/showthread.php?t=2657822[2]

Also found this: http://www.reddit.com/r/cyanogenmod/comments/1zlsrk/cant_send_sms_after_fresh_cm11_install/[3]

Google Voice is not installed, and I can't find anything in the settings about Voice+

I can't go back to CM10 because there doesn't appear to be a CM ROM for the Note 3 earlier than CM11

I've found threads with similar issues, but they are all for either Galaxy S phones, or for the Note 2. There seems to be little to no information about the Note 3 regarding this issue

At this point, the Note 3 can't send or receive any mobile data, can't make calls, and can't send messages. It's basically a WiFi only device at this point

Perhaps I need to try updating the radio? I'm honestly not sure. But there again, I can't seem to find much on the Note 3

If someone could help me out with this it would be much appreciated, as its my sister's phone and she's going to go crazy without it

EDIT:

One thing I forgot about, somewhere in there I also tried flashing a ROM for hlte, as opposed to hltespr. I think that at point is when all data stopped working

Some have suggested flashing a stable version of CyanogenMod, but there doesn't appear to be one for the Note 3, unless I'm missing something

 

[flynhawn2002]

Galaxy Note 3 Can't send SMS or phone calls, but was receive SMS and calls at first

Hangouts was combined with SMS originally

Device was saying “No APN specified for the device”. When trying to go to Settings>Mobile network settings>Access Point Names, I get error message “Unfortunately, the process com.android.phone has stopped”

Was running cm-11-20140905-NIGHTLY-hltespr.zip at time of problem

Tried wipe/factory reset to 'clean' install of CM11, did not resolve issue

Tried updating to the most recent CM11 nightly: cm-11-20140908-NIGHTLY-hltespr.zip

This did not resolve the issue

Tried going back to an older nightly: cm-11-20140904-NIGHTLY-hltespr.zip

Did not resolve issue

Tried flashing a rooted stock ROM: http://stockroms.net/file/GalaxyNote3/SM-N900P/rooted/SM-N900P-HLTESPR-MJ4-Odex-v2.zip[1]

Did not resolve issue, this put the device into a boot loop, would not get past the Galaxy Note 3 splash screen

Flashed back to the cm-11-20140905-Nightly-hltespr.zip, this fixed the boot loop, but now I'm getting a different message

Wiped data and cache in between each flashing of a new ROM

When trying to call from the phone, it says “Mobile network not available”, and still can't get SMS to send. It no longer gives me any message about “No APN specified”, but the same error happens if I go to Settings>Mobile network settings>Access Point Names

I've found this thread but it only seems to be related to the S3/S4 http://forum.xda-developers.com/showthread.php?t=2657822[2]

Also found this: http://www.reddit.com/r/cyanogenmod/comments/1zlsrk/cant_send_sms_after_fresh_cm11_install/[3]

Google Voice is not installed, and I can't find anything in the settings about Voice+

I can't go back to CM10 because there doesn't appear to be a CM ROM for the Note 3 earlier than CM11

I've found threads with similar issues, but they are all for either Galaxy S phones, or for the Note 2. There seems to be little to no information about the Note 3 regarding this issue

At this point, the Note 3 can't send or receive any mobile data, can't make calls, and can't send messages. It's basically a WiFi only device at this point

Perhaps I need to try updating the radio? I'm honestly not sure. But there again, I can't seem to find much on the Note 3

If someone could help me out with this it would be much appreciated, as its my sister's phone and she's going to go crazy without it

EDIT:

One thing I forgot about, somewhere in there I also tried flashing a ROM for hlte, as opposed to hltespr. I think that at point is when all data stopped working

Some have suggested flashing a stable version of CyanogenMod, but there doesn't appear to be one for the Note 3, unless I'm missing something

If all else fails try flasing back to stock, update profile, update prl then reroot and flash the ROM. Please follow the OP to the "T" and you should be good!

 

[mon0theist]

If all else fails try flasing back to stock, update profile, update prl then reroot and flash the ROM. Please follow the OP to the "T" and you should be good!

Do you know where I can find a stock ROM? The one I have been able to find has not worked. Also, does reinstalling a stock room cause the phone to be unrooted? I thought I read somewhere that there has not been an unroot for the Note 3 released yet

I will attempt to locate a stock ROM on my own and attempt to update Profile and PRL and go from there. Thanks for the assistance!

 

[flynhawn2002]

Do you know where I can find a stock ROM? The one I have been able to find has not worked. Also, does reinstalling a stock room cause the phone to be unrooted? I thought I read somewhere that there has not been an unroot for the Note 3 released yet

I will attempt to locate a stock ROM on my own and attempt to update Profile and PRL and go from there. Thanks for the assistance!

In the development section you should be able to find a stock rom. Yes, by installing a stock rom you will loose root its as if you just got it from the store, lol.

 

[mon0theist]

In the development section you should be able to find a stock rom. Yes, by installing a stock rom you will loose root its as if you just got it from the store, lol.

I was under the impression that you could be running the stock ROM and still have root access, I guess this is incorrect?

 

[flynhawn2002]

I was under the impression that you could be running the stock ROM and still have root access, I guess this is incorrect?

No, when I say stock its fresh, no root. It will be the same stockness as when you first purchase your phone!

 

[mon0theist]

No, when I say stock its fresh, no root. It will be the same stockness as when you first purchase your phone!

Hmm interesting. I always thought that what software you're running and whether or not you have root access are two separate things. Don't they have rooted Stock ROMs?

Anyway, its irrelevant at this point. I've found a stock ROM I'm hoping will work, will update either way

 

[kakiesz]

Hmm interesting. I always thought that what software you're running and whether or not you have root access are two separate things. Don't they have rooted Stock ROMs?

Anyway, its irrelevant at this point. I've found a stock ROM I'm hoping will work, will update either way

Did you ever find a solution to this problem? I am having the same issue. I flashed a hlte rom rather than a hltespr and lost SMS and voice, but my data is still working. I tried to restore my backup and it still isn't working. Any help is appreciated.

 

[UpDrunk]

would flashing a correct modem solve their problem?

 

[iTzFeRReTTi]

Did you ever find a solution to this problem? I am having the same issue. I flashed a hlte rom rather than a hltespr and lost SMS and voice, but my data is still working. I tried to restore my backup and it still isn't working. Any help is appreciated.

Just flash an htlespr ROM and you'll be fine.

 

[mon0theist]

Flashed back to a Stock ROM, and everything works fine again.

Waiting until a milestone is released to try re-rooting and flashing CM again