[Q] Google Account Comptimised - Gmail and Gtalk dont function now

[AndyCr15]

My house mate has an un-rooted HTC Sensation. Recently when going to Gmail on her PC browser she got some kind of message about her account had been accessed from another country and she needed to verify via call or text.

She verified via text and I think changed her password.

Now, Gmail doesn't notify her of new mails, she has to go in and refresh. Also, trying to open Talk means a black screen appears and within a split second it closes, no errors.

I've tried clearing data on all Google apps. I would remove the account and re-add it, but it says I can't as apps are tied to the account.

Any ideas what has happened and how it can be fixed?

 

[UKseagull]

Give the Accounts help page a try.

http://www.google.com/support/accounts/bin/answer.py?answer=48598&hl=en-GB

 

[AndyCr15]

Thanks, but I can't really select any of those. Logging in is fine.

(How do I correct my spelling error in the thread title! lol )

 

[UKseagull]

You might be better off using her PC in that case.

I selected option 2 from the original link (I think someone else is using my account) and it lead to this:-

If you still have access to the email address you use to sign in, visit our password assistance page to reset your password and to prevent anyone else from accessing your account again in the future.

Note that resetting your password requires your account recovery options. If your options aren't suitable to reset your password, click the link to the account recovery form (learn more) which will appear at the bottom of the recovery options page.

and then to this

Account recovery form

If you find yourself locked out of your account and none of your other recovery options work, your last option is to visit our password assistance page, and click the link underneath the recovery options to verify your identity. This will take you to our account recovery form.

Take time to fill out each section of the form to the best of your ability. It was designed to ensure that no one can gain access to your account except you.

For example, if you use Gmail, you can provide the verification code you received when you first created your account. The verification code is a unique set of letters and numbers that identifies you as the creator and owner of your Gmail address. Since Google doesn't collect a lot of information about you when you sign up for an account, we will also ask you questions like when you created your account, what Google services you use, and who you email frequently (if you use Gmail).

If you fill out the recovery form and aren't successful on the first try, you can try again. Make sure to wait until you receive our reply before you submit another report. Important: Try to provide as much information as possible on each attempt. Each submission is evaluated independently.

If you're unable to recover access to your account using the recovery form, you can create a new account. Gmail usernames cannot be recreated, so if you were using Gmail, please pick a new username.

 

[AndyCr15]

What I'm saying is, none of them apply. She's reset/changed her password now and can use her account no problem. The issue is app/phone related.

I have started a new thread in the mobile section of the Google help forum though, thanks.

 

[UKseagull]

Right I'm with you. Confusion rules!