[Q] how to access storage when phone is locked out?

[Mesquire]

I have not been able to access my Zenfone 3 Deluxe after getting "System UI has stopped" message on boot - probably due to an app update that took place yesteday.

Before I reset my phone I want to retrieve photos I took over the past week, but when I plug the phone to my computer, it can't read the internal storage and because I don't have access to the interface, I cannot change the setting from USB Charge mode to MTP mode.

How do I access the internal storage at this point?

 

[firepong]

I have not been able to access my Zenfone 3 Deluxe after getting "System UI has stopped" message on boot - probably due to an app update that took place yesteday.

Before I reset my phone I want to retrieve photos I took over the past week, but when I plug the phone to my computer, it can't read the internal storage and because I don't have access to the interface, I cannot change the setting from USB Charge mode to MTP mode.

How do I access the internal storage at this point?

Boot the phone up into safe mode and you should be able to fix the issue without having to do a factory reset. Just power off the phone and power it back on. When the Asus logo pops up, hold both Volume Down and Volume Up at the same time until the phone is booted. That should get you in as it loads nothing on boot except for the bar essentials for the phone to run.

 

[Mesquire]

Sadly, the "System UI" error message also pops up under safe mode, hindering any operation.

 

[firepong]

Sadly, the "System UI" error message also pops up under safe mode, hindering any operation.

Have you tried possibly copying the files over through ADB? In principle, that should work, but don't quote me on it.

 

[Mesquire]

Have you tried possibly copying the files over through ADB? In principle, that should work, but don't quote me on it.

No. Not yet. ADB is not my forte so I am trying to avoid it as a last resort (before factory reset).