[Q]How to clear /data

[jgilbody]

I want to perform a factory reset but I encrypted the phone using twrp and now it wont decrypt. Im currently using CM11 and cant change roms until I can perform the reset. I tried to perform the reset with TWRP and it wouldnt work so I switched to CWM and it still says it cant mount /data whenever i try to perform a factory reset. Can anybody give me a way to get around this?

 

[Ainz_Ooal_Gown]

I want to perform a factory reset but I encrypted the phone using twrp and now it wont decrypt. Im currently using CM11 and cant change roms until I can perform the reset. I tried to perform the reset with TWRP and it wouldnt work so I switched to CWM and it still says it cant mount /data whenever i try to perform a factory reset. Can anybody give me a way to get around this?

switch to PhilZ touch recovery and factory data reset but use the second option which wipes everything in order to flash a new rom....but it leaves your pictures and music alone