[Q] HTC One Sound Issues with Headphones

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Necrophob

New member
Apr 21, 2013
2
1
Hi there - I'm enjoying my new HTC One since a couple of days. Everything seem to be working fine and I am truly amazed being new to HTC but I'm having issues with the sound quality when I use headphones.
The moment any type of sound is played (headphones plugged in) by the phone I get some hissing sound from distortion, interference..... who knows. It stops after more or less two seconds after the last sound but is continuous when I play music. The headphones I'm using are noise-cancelling but I also tried several regular ones and the problem is still there. All headphones work fine with any other device.

Has anybody experienced similar issues? I would be grateful for any sort of help on this issue.

Cheers!
 
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wyase9

Senior Member
Nov 23, 2011
111
8
Sounds like the headphones are not plugged in all the way... Do you have a case with a cutout for the headphones? That could explain it. Try without the case.
Otherwise could be a faulty socket in the phone in which case exchange it.
Lastly, I know that bluetooth and wifi conflict when listening to music wirelessly.. Although you are plugged in to the phone, experiment with wifi and bluetooth turned off anyway if they are on by default.

Sent from my HTC One using Tapatalk 2
 

Xperia23

Senior Member
Jul 8, 2012
105
4
Cans with incompatible mic's cause issues too. A tip ring, ring, sleeve connector that is not genuine HTC will throw a weird reverb sound up.
 

Jme369

Senior Member
Apr 1, 2013
139
26
I've had 4 HTC Ones and they've all had this issue, exchanging it for an s4. Theres a few threads in the troubleshooting section about this, a few people claim that HTC told them over the phone that its a software issue but when I phoned them they didn't have a clue.
 

gustav30

Senior Member
Jul 20, 2010
1,162
259
On my Sensation I had the same problem with in ear phones. The solution was to edit some config files in the/etc folder which would lower the gain settings, which would make the hiss virtually non existent.

You have to be rooted to do so.

The name of the file is
TPA2051_CFG.csv and another just like it.

You want to edit the mode_playback_headset line.

I don't have a One yet, and for that matter dont know if these files exist on the One.My feeling is they do, or some others just like it, but might be named a bit different since i think the TPA2051 in the file name stands for the chip, and in the above case would be for the Sensation.

But just wanted to pass this on as I certainly understand not wanting the hiss with low impedence in ear phones.


Sent from my HTC Sensation Z710e using Tapatalk 2
 

lilfurbal

New member
May 2, 2009
3
0
I have been noticing this issue also. It's sort of like a continuous faint popping / ticking that sometimes fades out, and comes back. However also I have noticed that the issue isn't an issue once you turn the screen off or are on the lock screen. So playing music, then locking it lets you have clean audio through the headphones. Isn't until I turn the screen on and unlock the device that the weird popping sound comes back. So using the headphones for anything with the screen on is a bit annoying... and turning beats audio off just reduces the volume of the popping sound but doesn't get rid of it.

Fortunately I don't really do much with headphones on the phone except for listening to music with the screen off, however if I could discover a fix for it to act good all the time that would just be fantastic. Particularly while web browsing.
 

hegartyp

Senior Member
Apr 5, 2013
80
6
Dublin
I have had the same issue since i got the phone but i was reading that its something to do with any app that uses the proximity sensor? is there any truth in this i'd love to get rid of it...if i did the HTC is the perfect phone IMO
 

herzlich

Senior Member
Nov 13, 2011
58
1
I have had the same issue since i got the phone but i was reading that its something to do with any app that uses the proximity sensor? is there any truth in this i'd love to get rid of it...if i did the HTC is the perfect phone IMO

I have the same problem but during voice calls. DUring music its fine. I have noticed that if I am using 3G , UMTS or LTE , this problem is much more compared to GSM . On GSM I feel nothing during voice call.
 

BuffMcBigHuge

Senior Member
May 31, 2012
592
293
Ottawa
marcotundo.com
Interesting that I found this thread. I've been noticing a clicking or ticking sound while using my cheap FM transmitter in the car through the headphone jack. All other headphones work fine. I tried a LG device with the same transmitter and there is a 'whirring' feedback instead. The clicking is certainly unique to the HTC one, but it DOES depend on the device the headphone jack is connected too.
 

AceBoogie88

New member
Jun 17, 2013
2
0
I agree the HTC does not sound good using in ear headphones. I tried all different types of in ear headphones nothing works. The Nexus 4 and Galaxy S4 are the same way. Listen to music is very unpleasant

Sent from my HTC One using xda app-developers app
 

Fznwolf

Senior Member
Jul 7, 2012
217
84
I've heard this hissing issue with every android phone (s3, s4, one, evo 3d, nexus 7) i've tried to day.
As a sidenote I've also heard this on the BB Z10, but not on my girlfriends super old ipod touch.
I think apple may be the route to take for audio quality :(.
 

killman2659

Senior Member
Mar 26, 2012
923
225
Illinois, USA
I have this issue too but faux sound nearly eliminates it. Just get a compatible kernel, set preset to quality and you are good to go :)

I also had this issue with my One X+ so it's obviously not the audio chip but rather something HTC is doing to increase the volume output.

Sent from my HTC One using Tapatalk 4 Beta

---------- Post added at 12:09 PM ---------- Previous post was at 12:06 PM ----------

I've heard this hissing issue with every android phone (s3, s4, one, evo 3d, nexus 7) i've tried to day.
As a sidenote I've also heard this on the BB Z10, but not on my girlfriends super old ipod touch.
I think apple may be the route to take for audio quality :(.

Sadly, that is the only way to go. My iPhone 5 had great sound quality, sound was clean and no hissing crap at all. It's really a sad that you have to get fauxsound to lower the gain to get decent quality output.

Sent from my HTC One using Tapatalk 4 Beta
 

AceBoogie88

New member
Jun 17, 2013
2
0
I have this issue too but faux sound nearly eliminates it. Just get a compatible kernel, set preset to quality and you are good to go :)

I also had this issue with my One X+ so it's obviously not the audio chip but rather something HTC is doing to increase the volume output.

Sent from my HTC One using Tapatalk 4 Beta

---------- Post added at 12:09 PM ---------- Previous post was at 12:06 PM ----------



Sadly, that is the only way to go. My iPhone 5 had great sound quality, sound was clean and no hissing crap at all. It's really a sad that you have to get fauxsound to lower the gain to get decent quality output.

Sent from my HTC One using Tapatalk 4 Beta


i agree
 

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    Hi there - I'm enjoying my new HTC One since a couple of days. Everything seem to be working fine and I am truly amazed being new to HTC but I'm having issues with the sound quality when I use headphones.
    The moment any type of sound is played (headphones plugged in) by the phone I get some hissing sound from distortion, interference..... who knows. It stops after more or less two seconds after the last sound but is continuous when I play music. The headphones I'm using are noise-cancelling but I also tried several regular ones and the problem is still there. All headphones work fine with any other device.

    Has anybody experienced similar issues? I would be grateful for any sort of help on this issue.

    Cheers!
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