[Q] HTC One X - Mic Problem whilst in Speaker mode in a call

[tkr1992]

Hi,

I just received my HTC One X today as an upgrade from T-Mobile. I've been waiting to get my hands on this for ages like most of you so you would most likely know how I feel when its not how you expected i.e things going wrong/not working etc.

THE PROBLEM:
The problem seems to be that when I am on a call using the speaker mode, the mic does not seem to work, therefore the person on the other side cannot hear me. I tested it again myself and it seems as if the mic mutes itself when you press the speaker mode in a call. You are still able to hear the other person yet they cannot hear you.

However when I am not in speaker mode, everything works as normal so I am wondering is this a software fault or hardware fault.

Please get back to me as soon as, as I really do not want to return the phone and go through the dreaded process.

Thank you for reading.

P.S

My HTC One X:
Software Version: 1.26.110.5
HTC SDK: 4.11

(As i am on Tmobile, My HOX is branded therefore has not received latest update)

 

[bdconcept]

I have the exact same problem, I bought the phone about a month ago, and I didn't check the speaker mode function, then I flash few different custom rom, Now I found the speaker mode problem as tkr1992 has, since I unlock the bootloader (although I relock the bootloader) but HTC won't repair the phone free of charge for me, they say the phone need a new mainbroad... will cost me 2XX USD,

I don't even know is the phone has this problem when I first bought it or after I flash some custom rom.

HtC told me it should be software problem cos it is the same mic that use in speaker mode or non speaker mode, so when other side can hear you when you not on speaker mode, mean the mic is alright, BUT they told me it need to replace the mainboard cos I have unlock the bootloader so they can't not recover the phone to stock rom, BUT again I already relock the bootloader and RUU the stock rom back to the phone, still the same problem.



I need help too, Any good fellow can help??????????

 

[tkr1992]

I hope it is just a software fault. I did just receive an update today from T-Mobile, as my HOX is branded. The update is 1.28.110.7. It still seems that my mic problem is present.

Does anyone also know what fixes are included in this update?

Thanks

 

[tkr1992]

Any ideas anyone? Would really like to fix this instead of sending phone back to tmobile.

Thanks

Sent from my GT-P7510 using XDA Premium HD app

 

[bdconcept]

this is what got from HTC

Regarding to your inquiry about HTC One X, we would like to provide you with following advice and solution as below: First you can diagnosis the hardware issue on the speaker. Please kindly type *#*#3424#*#* on the dial screen, you will enable the function test program. And then select "Audio Test", tap Run. Please finish the test as instructions.


But it didn't work for me the phone just didn't do anything, you can try.

 

[tkr1992]

Thanks for that, i just tried the audio test diagnosis. The test shows that everything is working correctly however the same problem still occurs within a call like before.

Sent from my GT-P7510 using XDA Premium HD app

 

[bdconcept]

Try reset to factory setting, see if it does any different.
That is the HTC guy try to do to my one x.

btw have you rooted your phone or unlocked the downloader?

 

[debeliamark]

You have working Navigation application in background and this make call routing first to speaker part permanently, not to earphone - like phone is in Handsfree mode. Try to disable it / shut down it / and all be fine.

WBR, DebeliaMark, Bulgaria

Hi,

I just received my HTC One X today as an upgrade from T-Mobile. I've been waiting to get my hands on this for ages like most of you so you would most likely know how I feel when its not how you expected i.e things going wrong/not working etc.

THE PROBLEM:
The problem seems to be that when I am on a call using the speaker mode, the mic does not seem to work, therefore the person on the other side cannot hear me. I tested it again myself and it seems as if the mic mutes itself when you press the speaker mode in a call. You are still able to hear the other person yet they cannot hear you.

However when I am not in speaker mode, everything works as normal so I am wondering is this a software fault or hardware fault.

Please get back to me as soon as, as I really do not want to return the phone and go through the dreaded process.

Thank you for reading.

P.S

My HTC One X:
Software Version: 1.26.110.5
HTC SDK: 4.11

(As i am on Tmobile, My HOX is branded therefore has not received latest update)

 

[ronenet]

Mic Problem whilst in Speaker mode in a call

Hi All

I have the same problem after software upgrade two months ago
and did not have a time to try to fix it
I thought after factory reset it will work, but finally it did not help

My phone was never rooted
Uninstalled any navigation software
Tried the audio test diagnosis.(the test shows that everything is working correctly)

If someone have any solution it will be more then welcomed

Thanks

HTC One X Locked S-ON RL
Software Version: 1.29.401.11
HTC SDK 4.12
HBOOT-0.95.0000
RADIO-1.1204.105.14

 

[bugga214]

yesss please someone help! mine started acting crazy today after work. i called my friend around 5.40 then about an hr later i made another call and they couldnt hear me but i thought it was just their phone. since then ive made about 5 calls to 2 diff people and they both cant hear me ... i havent tried factory reset or the navigation yet because my phone isnt backed up yet but please please please someone help

 

[romy134]

anyone get a solution to this?

 

[Leviathan420]

anyone get a solution to this?

I'm experiencing this exact issue as well - has anyone come up with any possible solutions?

 

[Rauke]

There are 2 microphones on this phone, the upper one next to the headset jack and the other next to the lower right corner of the screen.

While on phone mode the lower one is the main microphone because its closer to your mouth, on speaker mode the upper one becomes the main mic.

It's probably a hardware fault since you flashed stock rom and it's still not working.

 

[ninjakettle]

I seem to have this issue too - did anyone get a solution
Audio tests fine, but in Google Talk, or Google Hangout, or Phone Dialer in speaker mode - the mic input is not working, so recipient cannot hear.

 

[bloodbruise]

Google Maps Issue

So my wife has the same phone (HTC One X) and has the most recent update to 4.0.4 (stock everything) and found out that it is indeed either the google 'navigation' app, or the google 'maps' app running in the background that will give this problem. Simply go to settings, then apps, then stop the maps or navigation process, make sure you go to the cached processes as well and stop those. Right after that her phone started working again. I also tested with the HTC test tool code that was given earlier and just like everyone else the test passed fine. So this should be the fix.

 

[error23]

i have the same issue..

.. since updating my HOX to 3.18.401.1 and can confirm that disabling the google maps service solves the issue (at least for now)...
Anyway i have to admit that thos workaround doesn´t make me happy at all, a phone without google maps is a pain in the ......

Update: Nope .... it worked for the first 2 calls, now silence again.....Did already 3 factory resets....no idea anymore, i think i gonna sned it in to HTC...

 

[Celtiq]

Hello,

I have the same problem and many users "HOX" have the same worries. It seems that when you change the screen touch there is a lot of trouble of this kind.

Does anyone find a solution?

 

[Tepes4]

.. since updating my HOX to 3.18.401.1 and can confirm that disabling the google maps service solves the issue (at least for now)...
Anyway i have to admit that thos workaround doesn´t make me happy at all, a phone without google maps is a pain in the ......

Update: Nope .... it worked for the first 2 calls, now silence again.....Did already 3 factory resets....no idea anymore, i think i gonna sned it in to HTC...

Any update on this? Did you send it to HTC? Mine has also stopped suddenly a few days back while on viper 3.7.2. Tried factory reset, flashed the rom again, flashed other roms, but the problem is still there...

 

[error23]

in may case it was a defective mainboard....

I had to send in my HOX 3 times to HTC repair until they (and me) figured out it was a Mainboard problem.
The first 2 repair attempts where quite strange, because they changed some parts which have absolutely nothing to do with the MIC and when i received it the problem was still here, but anyway

I came to the final diagnosis, because after turning the HOX on, it was working for some calls, then the MIC suddenly stopped...Getting more and more angry because of sending the phone in and receiving it 3 weeks later unrepaired, i once squeezed my HOX really hard during a "silent" phonecall and while squeezing it (on both lower edges) the MIC worked again.
After that experience all was clear, because this behaviour is typical for a hairline crack on the PCB. I wrote this on the RMA form and they exchanged the Mainboard....

So, finally i have my HOX again for 4 weeks now (after almost 2 1/2 months without it) and it works flawlessly....

So, good luck guys and a lot of patience

 

[Tepes4]

I had to send in my HOX 3 times to HTC repair until they (and me) figured out it was a Mainboard problem.
The first 2 repair attempts where quite strange, because they changed some parts which have absolutely nothing to do with the MIC and when i received it the problem was still here, but anyway

I came to the final diagnosis, because after turning the HOX on, it was working for some calls, then the MIC suddenly stopped...Getting more and more angry because of sending the phone in and receiving it 3 weeks later unrepaired, i once squeezed my HOX really hard during a "silent" phonecall and while squeezing it (on both lower edges) the MIC worked again.
After that experience all was clear, because this behaviour is typical for a hairline crack on the PCB. I wrote this on the RMA form and they exchanged the Mainboard....

So, finally i have my HOX again for 4 weeks now (after almost 2 1/2 months without it) and it works flawlessly....

So, good luck guys and a lot of patience

Thanks for your input mate. Was your bootloader unlocked? Did the warranty cover that?

Sent from my HTC One X using Tapatalk 2