[Q] HTC Sensation no signal (no service) issue

djyasirayaz

Member
Feb 28, 2013
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0
Hi ,

i am facing no service issue with HTC sensation xe with audio beats i have tried custom roms and stock roms with no luck , did factory restore , i have s-off +root.

hboot version is 1.27
baseband : 11.76A.3504.00U_24A.3504.31_M

When i turn on the device without sim card it says "Please insert sim card" and when i put sim card it says limited service and no signal with cross on signal bar .

Please tell me what should i do to fix this issue also what do you think its a hardware related issue ?

One more thing .. when i insert the sim it pops up the available networks and when i try to register on network it says Your Sim card does not allow to connect this network.

Also when i put the phone in air plane mode i can change the network mode to GSM only and WCDMA but when airplane mode is off and radio is on i can't change those settings .

if i go to testing section by pressing *#*#4636#*#* and then i go to Phone settings i see there "WCDMA preffered" as the network mode and when i try to change it from dropdown list it doesn't allow me to change .

do you think if i flash some other radio/rom it will work ?

also what other thing can i do to figure out the issue .

Thanks Much .
 

malybru

Senior Moderator / RC-RT Committee - Lead
Staff member
Aug 16, 2006
21,123
24,450
263
London
Hi ,

i am facing no service issue with HTC sensation xe with audio beats i have tried custom roms and stock roms with no luck , did factory restore , i have s-off +root.

hboot version is 1.27
baseband : 11.76A.3504.00U_24A.3504.31_M

When i turn on the device without sim card it says "Please insert sim card" and when i put sim card it says limited service and no signal with cross on signal bar .

Please tell me what should i do to fix this issue also what do you think its a hardware related issue ?

One more thing .. when i insert the sim it pops up the available networks and when i try to register on network it says Your Sim card does not allow to connect this network.

Also when i put the phone in air plane mode i can change the network mode to GSM only and WCDMA but when airplane mode is off and radio is on i can't change those settings .

if i go to testing section by pressing *#*#4636#*#* and then i go to Phone settings i see there "WCDMA preffered" as the network mode and when i try to change it from dropdown list it doesn't allow me to change .

do you think if i flash some other radio/rom it will work ?

also what other thing can i do to figure out the issue .

Thanks Much .
Hi,

It seems that your radio and firmware should work for most ROMS around.
How old is your sim card?
It might be worth trying to get a new one.

:)
 

djyasirayaz

Member
Feb 28, 2013
10
0
0
Sim Card reader may be broken ?

Envoyé depuis mon HTC Sensation Z710e avec Tapatalk
No .. Sim card reader is also fine because i can still see the sim toolkit folder and when i put the sim in device it shows me a popup to select network when i try to join it fails to register on network .
also i can dial emergency numbers.
i don't think the sim card reader is broken . phone is detecting the sim but no signal .
if there is a problem with signal IC then it should not detect any network operator to choose from .. so it seems its not a hardware issue

Thanks
 

djyasirayaz

Member
Feb 28, 2013
10
0
0
I have just installed CM10 rom and now phone is displaying my network operator name on the lock screen but still no signal :)
I just checked in secret hidden testing mode "*#*#4636#*#*" that i am getting -60dbm Signal strength i don't know if its enough to show in bar or not .. but when i try to call it says "Mobile Network not available" .
 

sashaarora

New member
Sep 18, 2013
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0
0
htc sensation xe no signal

I just checked in secret hidden testing mode "*#*#4636#*#*" that i am getting -60dbm Signal strength i don't know if its enough to show in bar or not .. but when i try to call it says "Mobile Network not available" .
Hi, have you managed to fix this issue? I have exactly the same problem with a 3 week old phone!
I called HTC to let them know and they think it is a sim problem, however, my sim is very new and is working in other phones!

I don't know what to do, I needed a new phone for school and to my dismay, it is not working!!
It was working until last week and I haven't damaged the phone at all, I am very protective over it!!!

I have read stories over flashing the phone, but I worry that I will damage it if I do so, and my parents just spent a lot of money on it for me. LOL!
My sisters' and I all got the same phone, but theirs' working fine!

Please let me know if you can help me

Thank you
 
Last edited:

rzr86

Senior Member
May 21, 2012
8,109
2,455
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Nafpaktos
Hi, have you managed to fix this issue? I have exactly the same problem with a 3 week old phone!
I called HTC to let them know and they think it is a sim problem, however, my sim is very new and is working in other phones!

I don't know what to do, I needed a new phone for school and to my dismay, it is not working!!
It was working until last week and I haven't damaged the phone at all, I am very protective over it!!!

I have read stories over flashing the phone, but I worry that I will damage it if I do so, and my parents just spent a lot of money on it for me. LOL!
My sisters' and I all got the same phone, but theirs' working fine!

Please let me know if you can help me

Thank you
type in dialer *#*#4636#*#* and go to phone info
from there it has options for network
 

al_f

Member
Jan 4, 2014
24
0
0
HTC Sensation T-Mobile 4G

I think I had the same issue (as described here). While I'm not really sure which of all the tricks tried that made it work, I'd recommend trying yet another SIM. Good luck!

Edit: After all, it doesn't look like it works. My current provider claims this HAS to be related to SIM-locking.

Edit #2: Check for IMEI blocking.
 
Last edited:

robertoc1

Senior Member
Jan 4, 2008
95
8
28
38
Osimo (AN)
hi guys... same problem
1 week, every night on this device (my girlfriend device)
two times i've luck and phone have signal, with a ruu. but i'd like to flash viper rom, so unlocked hboot 1.27, flash recovery 4ext, reboot in the same stock rom, and.. not signal......... same radio, same rom... only hboot unlocked e 4ext recovery
i don't understand
someone found the solution???
thx
 

rzr86

Senior Member
May 21, 2012
8,109
2,455
258
35
Nafpaktos
hi guys... same problem
1 week, every night on this device (my girlfriend device)
two times i've luck and phone have signal, with a ruu. but i'd like to flash viper rom, so unlocked hboot 1.27, flash recovery 4ext, reboot in the same stock rom, and.. not signal......... same radio, same rom... only hboot unlocked e 4ext recovery
i don't understand
someone found the solution???
thx
type in dialer *#*#4636#*#*
go to phone info and change the network to WCDMA only or WCDMA preffered or GSM only
see how it goes
 

robertoc1

Senior Member
Jan 4, 2008
95
8
28
38
Osimo (AN)
use getril app from playstore
it will show you the best combination of radio/ril

check this also
http://forum.xda-developers.com/showthread.php?t=1202867
change 3 ril, reboot any times but nothing happens. then i go to have a breakfast and when i return after 20 minutes... i have signal!!
i don't know how, i don't if it happens by change the ril because during last week i flash many ril but nothing happens.
:D
 

quatrix1

Member
Jan 13, 2013
5
6
0
No sim no service

Hi when i boot the mobile say no sim no service , but when i go to settings / mobile networks i can choose my operator (o2 uk) , its really anoying , I have Unlocked bootloader, S OFF , ROOTED , NEW Firmware , but nothing helped , I really like this ROM can you pls help me thx .