[Q] HTC Sensation XE - Phone is restarting continuesly

[surendrakumarn]

Hi Experts,

I have a HTC sensation XE. Suddenly my phone is not starting and it just displays the HTC screen and restarts.
I have attached the screen shot for reference.
I'm new to Android and i wanted to try my self fixing this issue.:good:
I bought phone in Vodafone Australia outlet and I unlocked the Sim and using with other operators as well for the last 2 years.

 

[wieman01]

Did you factory reset the phone and wipe cache, Dalvik, etc.? If not please do so and reinstall your Custom ROM. This happens when you have not fully wiped your phone.

 

[rzr86]

Did you factory reset the phone and wipe cache, Dalvik, etc.? If not please do so and reinstall your Custom ROM. This happens when you have not fully wiped your phone.

actually i don't think he has a custom rom because he is on S-ON and locked
surendrakumarn see this thread
http://forum.xda-developers.com/showthread.php?t=1672425

 

[wieman01]

Oh yes, I was responding prematurely. You're right, I was off-topic.

 

[surendrakumarn]

I tried factory reset, it didn't work. Ill try the steps given for RUU. Thanks.

 

[surendrakumarn]

Hi ,
I have followed the steps and installed SDK. When i execute the below command to find CID its telling "fastboot is not a recognized command"
fastboot getvar cid

In my phone is coming as fastboot USB. Is it due to that i didn't set the USB debug ON? Currently my phones is not starting so i cannot goto settings and enable USB debug, etc. Please provide a solution

 

[rzr86]

Hi ,
I have followed the steps and installed SDK. When i execute the below command to find CID its telling "fastboot is not a recognized command"
fastboot getvar cid

In my phone is coming as fastboot USB. Is it due to that i didn't set the USB debug ON? Currently my phones is not starting so i cannot goto settings and enable USB debug, etc. Please provide a solution

yes usb debugging mode should be enabled
since you bought the device from vodafone Australia probably your cid is VODAP021

 

[surendrakumarn]

yes usb debugging mode should be enabled
since you bought the device from vodafone Australia probably your cid is VODAP021

Can you please tell me the correct RUU and the link to download it.I'm finding bit difficult to get the correct link.

 

[rzr86]

Can you please tell me the correct RUU and the link to download it.I'm finding bit difficult to get the correct link.

see here
http://forum.xda-developers.com/showthread.php?t=1672425

 

[pdpk18]

Hi ,
I have followed the steps and installed SDK. When i execute the below command to find CID its telling "fastboot is not a recognized command"
fastboot getvar cid

In my phone is coming as fastboot USB. Is it due to that i didn't set the USB debug ON? Currently my phones is not starting so i cannot goto settings and enable USB debug, etc. Please provide a solution

I have read it somewhere that you need to run the fastboot as an administrator. Give it a try