[Q] HTC Sync Manager Doesn't See Phone (SOLVED - See Post #7)

[DUTCH Van Atlanta]

I have the latest version of Sync Manager loaded on my Windows 7 PC. When I connect my HTC One with the USB cable, my PC sees the HTC One as a connected Portable Device and pops up the AutoPlay window with options of what to do with the device. However, the HTC Sync Mgr window says there is no phone connected. Notifications in the phone says that USB is connected and the USB debugging is connected.

What do I need to do to get Sync Manager to see the phone and to sync my Outlook Calendar and Contacts? Help would be most appreciated. TIA!

 

[DUTCH Van Atlanta]

This is NUTS!!

I have the latest version of Sync Manager loaded on my Windows 7 PC. When I connect my HTC One with the USB cable, my PC sees the HTC One as a connected Portable Device and pops up the AutoPlay window with options of what to do with the device. However, the HTC Sync Mgr window says there is no phone connected. Notifications in the phone says that USB is connected and the USB debugging is connected.

What do I need to do to get Sync Manager to see the phone and to sync my Outlook Calendar and Contacts? Help would be most appreciated. TIA!

This is really nuts. I have an email plus attachment from HTC Support telling me that I have to perform a Selective Startup on Win 7 in order to sync my HTC One with the HTC Sync Manager in Win 7.

I never had to do this with my Vivid!

Looks like I need to return the HTC One to the store and get a Samsung!

 

[Nick281051]

That's a silly reason to get a Samsung

Sent from my HTC One using Tapatalk 4

 

[DUTCH Van Atlanta]

That's a silly reason to get a Samsung

Sent from my HTC One using Tapatalk 4

Not silly at all! If the HTC One cannot be used to sync Microsoft Outlook Calendars and Contacts, it is not fully usable; and as such, needs to be replaced - be it with another HTC One that works properly or a Samsung.

FWIW, HTC Support has had me try a variety of different things, including trying to get the HTC One to be recognized and sync with HTC Sync Manager on a different computer. Same results, Both computers can see the HTC One, but HTC Sync Mgr will not recognize the device; and give the message "Phone not connected".

That points at the HTC One as being the problem - either hardware or software settings. HTC Support does not want to look there.

I guess it goes back to the store for an exchange.

 

[DUTCH Van Atlanta]

Finally, A Solution

After multiple uninstalls and reinstalls of the HTC Sync Manager and a variety of other ineffective suggestions at the behest of HTC Support, it seems that the HTC One driver was not installed on my PC.

The solution was to update or refresh the driver in the PC Device Manager while the HTC One is connected to the PC by the USB cable

The path to the driver for Win 7/64 is: C:\Program Files_x86>>HTC>HTC Driver>Driver Files>Win7_x64

Then Double click the androidusb.inf file. Restart your PC and you should be good to go.

Unsuccessful attempts had been made to do this with the HTC One NOT connected to the PC.

Once the refresh/update was completed with the HTC One connected, a restart of the PC was required; and, once restarted, away we went.:victory:

It really took far too many contacts with HTC:Support to get this thing resolved!

 

[DUTCH Van Atlanta]

Flash in the Pan

Well, I was able to get HTC Syn Mgr to recognize and sync my Outlook Calendar and Contacts to the HTC One device yesterday one time.

Since then I have not been able to repeat the action; and HTC Sync Mgr absolutely will not recognize or sync the HTC One today. :crying: I think I need to take it back and exchange it for another one.

This problem is the same with two different USB cables and two different PC's. The only thing common is the single HTC One device.

An interesting side note. The calendars that did sync the one time are all synced one day off from the dates in Outlook.

 

[DUTCH Van Atlanta]

Won't Play on the Same Playground

HTC Syn Manager will not play on the same playground as other sync software, even if that software is not active.

I had to uninstall ASUS Sync. Then uninstall HTC Sync Manager and it's co-workers; and then reinstall it.

It now works as it's supposed to work.

HTC is aware of this, but actually seems to like the fact that they make you remove the ASUS software for the HTC Sync Mgr to work.

When I suggested that they need to update HTC Sync Mgr so that it will play on the same playground as other sync software, their answer in not so many words was essentially "Don't hold your breath."

 

[bloody cardinal]

After multiple uninstalls and reinstalls of the HTC Sync Manager and a variety of other ineffective suggestions at the behest of HTC Support, it seems that the HTC One driver was not installed on my PC.

The solution was to update or refresh the driver in the PC Device Manager while the HTC One is connected to the PC by the USB cable

...

Thank you for the information, but I cannot get it to work, I do not seem to be able to update the driver. The androidusb.inf file just opens in Notepad if I access it directly and if I try updating via Device manager, it says all is up to date and I am not even able to choose the file, only the directory with the file. Would you please have any ideas what I might be doing wrong?

I am running Ignorance V5 custom rom on my HTC One V and these problems started only after installing it.

 

[endinya]

Mr.

After multiple uninstalls and reinstalls of the HTC Sync Manager and a variety of other ineffective suggestions at the behest of HTC Support, it seems that the HTC One driver was not installed on my PC.

The solution was to update or refresh the driver in the PC Device Manager while the HTC One is connected to the PC by the USB cable

The path to the driver for Win 7/64 is: C:\Program Files_x86>>HTC>HTC Driver>Driver Files>Win7_x64

Then Double click the androidusb.inf file. Restart your PC and you should be good to go.

Unsuccessful attempts had been made to do this with the HTC One NOT connected to the PC.

Once the refresh/update was completed with the HTC One connected, a restart of the PC was required; and, once restarted, away we went.:victory:

It really took far too many contacts with HTC:Support to get this thing resolved!

//

This worked for me; just updated the device drivers on my windows pc and boom all worked fine.

 

[thepate94227]

Hi everyone,

i have a problem with htc sync, too. When i connect my HTC with my PC (Win7) and start the HTC Sync Manager, then first it says: phone connected (loading data). After one minute it says: device unavailable. please reconnect your device [4]. I reinstall the newest driver, the newest HTC Sync Manager, restart both my HTC and my Computer, but nothing worked. Can someone help me? I have the newest ViperRom (7.0.2) with ElementalX Kernel (18.0).

 

[majmoz]

Hi everyone,

i have a problem with htc sync, too. When i connect my HTC with my PC (Win7) and start the HTC Sync Manager, then first it says: phone connected (loading data). After one minute it says: device unavailable. please reconnect your device [4]. I reinstall the newest driver, the newest HTC Sync Manager, restart both my HTC and my Computer, but nothing worked. Can someone help me? I have the newest ViperRom (7.0.2) with ElementalX Kernel (18.0).

Follow nkk71's FAQ Question #2. You might also just uninstall HTC Sync Mgt (keep the drivers), a lot of folks don't use it because it can be problematic.

 

[thepate94227]

Follow nkk71's FAQ Question #2. You might also just uninstall HTC Sync Mgt (keep the drivers), a lot of folks don't use it because it can be problematic.

Thanks for your answer. I will try it. Unfortunately I need HTC sync manager to copy some playlist from iTunes on my HTC one. Because I know where my music I have on iTunes is, but there it is sorted by interpreters (Windows explorer), but I only want to copy some playlist, and it is not easy to create all these playlist again on my HTC one...

 

[WarningU2]

"The solution was to update or refresh the driver in the PC Device Manager while the HTC One is connected to the PC by the USB cable. The path to the driver for Win 7/64 is: C:\Program Files_x86>>HTC>HTC Driver>Driver Files>Win7_x64/ Then Double click the androidusb.inf file. Restart your PC and you should be good to go."

THANK YOU! 2 hrs of dicking around when my wife's HTC One M8 would no longer sync ... tried everything and stumbled onto this post. Had to install from device manager update driver rather than double click. But this manual effort worked. I remember on many of the reinstalls the Android driver did not install and then didn't show as in error ... Can't tell you how much I appreciate you sharing this. Outlook syncs fine every time ... Don't have any ASUS stuff on my desktop. Would a boot into safe mode or msconfig clean boot solve the ASUS conflict?

 

[v1n0dhn]

Its keeps saying "update needed" and "this device needs to connect with the latest version of HTC Sync Manager. Please checkup for update or download". What confuses me is that I have the latest version of Sync and my phone shows up for one second and then the message pops up. Can anyone help?

BTW I started experiencing this after unlocking my bootloader.

 

[ashpu]

but i couldnt see androidusb.inf file in the folder you mentioned.

After multiple uninstalls and reinstalls of the HTC Sync Manager and a variety of other ineffective suggestions at the behest of HTC Support, it seems that the HTC One driver was not installed on my PC.

The solution was to update or refresh the driver in the PC Device Manager while the HTC One is connected to the PC by the USB cable

The path to the driver for Win 7/64 is: C:\Program Files_x86>>HTC>HTC Driver>Driver Files>Win7_x64

Then Double click the androidusb.inf file. Restart your PC and you should be good to go.

Unsuccessful attempts had been made to do this with the HTC One NOT connected to the PC.

Once the refresh/update was completed with the HTC One connected, a restart of the PC was required; and, once restarted, away we went.:victory:

It really took far too many contacts with HTC:Support to get this thing resolved!

I couldn't find androidUSB.inf file but I re installed htcsync & it asked me to update windows media player... updated it.. restarted system and re connected and it took only few minutes to detect the device .. thanx everyone...