[Q] I need SERIOUS help here...

[L0ve365]

I have never rooted or any of that stuff. I will admit I had quite a bit of apps installed on my phone. I recently did an update and everything seemed fine. The other day I restarted my phone and it would not boot back up. It loops on it's own into the white screen with HTC on it. During the black screen I can hold down my buttons and get into HBOOT but no type of recovery or factory reset works. I did get it to boot into the OS once after this happened but once it lost the charge it will not boot up again. When I have my SD card in all these messages come up saying that some IMG.zip files are missing. When no SD is in it just shows the HBOOT screen. I cannot recover or Factory Reset either way.

My HBOOT screen reads

***LOCKED***
PYRAMID PVT SHIP S-ON RL
HBOOT-1.18.0000
RADIO-10.14.9035.01_M
eMMC-boot
Aug 2 2011, 22:35:52

Once again I AM NOT IN ANY WAY ROOTED (have no clue what half of you guys are talking about on this forum LOL) and when I select Recovery or Factory Reset, whether my SD card is in or out it just continues to loop.

HOW CAN I FIX THIS THING?

 

[poochie2]

go here http://forum.xda-developers.com/showthread.php?t=1193033 and follow from "download ruu"

 

[L0ve365]

How can I make sure USB debugging is turned on if I can't boot into my OS... I think it is but.... *sigh*

 

[sromer]

Did you do anything to your phone before that happened?

 

[L0ve365]

Did you do anything to your phone before that happened?

No. Nothing that should cause this. It had been showing the HTC screen a lot during navigation back to my home screen. I usually restart and this minimizes that action but this time it would not get past the HTC screen. I tried starting from where he told me. When I tried to flash the ROM it kept saying "battery voltage too low replace a battery" although it had been charging. When it charges the light never turns green like it used to. When I unplug the charger the orange light stays on. I finally tried it again and it said something about couldn't update, installed version is older. I did not do the S-OFF in the post he referred me to because I cannot boot into my regular home screen like it asks me to in some of those steps.

 

[Jerald2]

If you haven't done anything to it, leave it up to tmobile to fix it.

If s is on and you weren't rooted or. running a diff Rom just have tmobile worry about it.

Sent from my HTC Sensation Z710e using XDA App