[Q] Is my Xperia Z not waterproof/water resistant?

[canerpense]

Just bought it a week ago and wanted to test it underwater capabilities. With all lids closed tightly, seems like my phone still acts like a ballast tank rather than a submarine...

Edit: I wasn't clear enough on this: I tested the phone under 10cm deep, calm, cold water (in a small bucket) for 15 seconds. Results are: http://imgur.com/a/p5c3q#5

I'm thinking that it's taking water from the second microphone hole which is on the back of the phone, then it gets vaporized (very slowly, takes about 2-3 hours) by the heat. Water vapor can be seen condensing on the internal side of the back camera's glass cover...

I contacted with Sony Turkey and they informed me that the getting water inside the phone is actually a "customer error" and it also breaks the warranty. Great Quality Assurance and Great Customer Care. Way to go Sony...

Even though I assume that there was water in the phone, it kept working and still going on. Atleast Sony engineers do their job good.

Good thing that I also contacted the importer of the phone and he promised me atleast a replacement or a full refund.

Are there anybody else got a faulty phone too or am I the unluckiest XZ owner on Earth?

 

[Dsteppa]

Search and thy shall find the answer.

 

[canerpense]

Search and thy shall find the answer.

I did. Are you sure that you got my problem? I'm telling that water easily gets inside my phone and I'm asking if other people has this kind of problem too.

Thank you for your reply though.

 

[RoChinu]

I did. Are you sure that you got my problem? I'm telling that water easily gets inside my phone and I'm asking if other people has this kind of problem too.

Thank you for your reply though.

Left my phone in the sink for a while submerged in water and nothing happened besides the usual lower volume which came back to it's normal volume after 45 minutes or so.

Edit: not encouraging you guys to try, just giving info here.

Sent from my C6602 using xda app-developers app

 

[Utacka]

The Z is NOT water proofed.... it carries the IP55 and IP57 certification. Google what that actually means, its somewhat resistant to water and dust. Read your manual/google it.

Skickat från min C6603 via Tapatalk 2

 

[Dsteppa]

It looks like condensation in the camera area, isn't that considered to be normal?
But of course if you get water in your phone it's your fault, you know how much companies would lose if they didn't said that. Each time people got water in their phones they would be able to trade it in without a problem.

 

[BR4DOKYBrazil]

This happens if you put XZ in hot water!

 

[xukaiteo]

Are you papers at the ports pink?? If its not, it's normal and your warranty is least likely to be voided. If yes then your phone's warranty will be voided

Sent from my C6603 using xda premium

 

[Akiainavas]

Guys, give him some credit... that's actually very strange. I've never seen so much water/steam gathering inside the phone. Does it happen when you put it in hot water ? In this case it might be ok, but otherwise it shouldn't really happen - not like that. I'm not getting this on mine, no mattery if I just wash it with cold water or take it to the shower...

 

[canerpense]

Edited first post, added more photos.

@Utacka
I do know that it's not waterproof but Sony is making tons of ads saying that it should sit under at a maximum of 1 meter deep, calm, cold water for max. 30 minutes and should keep on working.

I dipped the phone into 10cm deep, calm and cold water for 10 seconds and it still gets water inside.

@Dsteppa
How can it be my fault if all the papers under the lids are white?

Evidence: http://imgur.com/a/p5c3q#2

@BR4DOKYBrazil
I'm quite sure that the water temp. was under 30 degrees celcius.

@xukaiteo
No, they are white, please look at the new SS.

@Akiainavas
Finally someone really understood me! And it was in cold water, I'm not mad enough to put it in boiling water. I know the adhesive under the glass starts to dissolve after reaching a certain temperature.

 

[Dsteppa]

Edited first post, added more photos.

@Utacka
I do know that it's not waterproof but Sony is making tons of ads saying that it should sit under at a maximum of 1 meter deep, calm, cold water for max. 30 minutes and should keep on working.

I dipped the phone into 10cm deep, calm and cold water for 10 seconds and it still gets water inside.

@Dsteppa
How can it be my fault if all the papers under the lids are white?

Evidence: http://imgur.com/a/p5c3q#2

@BR4DOKYBrazil
I'm quite sure that the water temp. was under 30 degrees celcius.

@xukaiteo
No, they are white, please look at the new SS.

@Akiainavas
Finally someone really understood me! And it was in cold water, I'm not mad enough to put it in boiling water. I know the adhesive under the glass starts to dissolve after reaching a certain temperature.

Hey don't blame me, I'm just saying how these people think.
I don't know how long you got your phone, but if you're not comfortable with it, try to exchange it ASAP!
Contact the source from where you bought the phone.

 

[babylonbwoy]

It's not normal. Change it as soon as possible!

IPX7 =
Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time (up to 1 m of submersion).
Test duration: at least 3 minutes/Water volume: 12.5 litres per minute/Pressure: 30 kPa at distance of 3 m

 

[Akiainavas]

As babylonbwoy said, and I'll say that too: replace your phone as soon as possible. This shouldn't be happening.

 

[canerpense]

Thanks everyone for their thoughts. Today I finally managed to get a refund... :good:

 

[ov3r]

Thanks everyone for their thoughts. Today I finally managed to get a refund... :good:

I have already taken pictures inside a pool, in the shower with my wife, also washed the phone many times.

But TODAY (July 3rd) water got inside the phone by somehow! The camera lens got covered and the screen near the power button got a bit white!
In one hour the phone got completely DEAD! I have tried to recharge it and the phone blinks a red light and vibrates three times, and it keeps in this cycle forever.

Very strange. I think I lost my phone...

 

[canerpense]

I have already taken pictures inside a pool, in the shower with my wife, also washed the phone many times.

But TODAY (July 3rd) water got inside the phone by somehow! The camera lens got covered and the screen near the power button got a bit white!
In one hour the phone got completely DEAD! I have tried to recharge it and the phone blinks a red light and vibrates three times, and it keeps in this cycle forever.

Very strange. I think I lost my phone...

Sorry to hear that your phone is dead. I don't recommend powering the phone while there is water in it as water might damage the ccomponents.

Do not use hair drier to dry your phone, it might damage the glue between phone's screen and body. Place your phone in a bag of rice and seal the bag, wait for 6+ hours. Rice slowly captures the humidity in the air and thus humidity in the phone, hopefully allowing your phone to work again.

 

[nedbull]

I have the same problem, I bought the Xperia Z in Switzerland and I went to the swimming pool with it and I have take pictures, I've made videos underwater, etc. etc. and the phone was ok, no problem at all. Now I came to Portugal in holidays and I took the phone to the beach to take some pictures with my friends. When I was on the water, I picked the phone from my pocket and it was completely turned off. I thought it should be the battery that was empty and I came to the towel. 15 minutes after, the water started evaporating and the phone was full of steam inside. I've opened all the lids of the phone, so that he could dry faster. I've seen the white paper under the lid and it was white, a few minuts after it was already red. I am in Portugal without phone, and I don't know if they will accept my phone to the warranty. I will never buy Sony Ericsson again, each time that I buy Sony Ericsson, I get a problem like this one... Every time the same!

 

[dante501]

Are u sure the flaps where closed all the way?

Sent from my C6603 using Tapatalk 4 Beta

 

[kingvortex]

I have the same problem, I bought the Xperia Z in Switzerland and I went to the swimming pool with it and I have take pictures, I've made videos underwater, etc. etc. and the phone was ok, no problem at all. Now I came to Portugal in holidays and I took the phone to the beach to take some pictures with my friends. When I was on the water, I picked the phone from my pocket and it was completely turned off. I thought it should be the battery that was empty and I came to the towel. 15 minutes after, the water started evaporating and the phone was full of steam inside. I've opened all the lids of the phone, so that he could dry faster. I've seen the white paper under the lid and it was white, a few minuts after it was already red. I am in Portugal without phone, and I don't know if they will accept my phone to the warranty. I will never buy Sony Ericsson again, each time that I buy Sony Ericsson, I get a problem like this one... Every time the same!

So, you've placed the phone in at least 2 situations that the manual tells you specifically not to and it's somehow Sony's fault that it's now broken?

No, that's your fault. Also, as the water ingress indicators are now red, it's a 99% certainty that your warranty is void.

Sent from my C6603 using Tapatalk 2

 

[nedbull]

So, you've placed the phone in at least 2 situations that the manual tells you specifically not to and it's somehow Sony's fault that it's now broken?

No, that's your fault. Also, as the water ingress indicators are now red, it's a 99% certainty that your warranty is void.

Sent from my C6603 using Tapatalk 2

Hi,
as there is already been mentioned here, the phone is water resistant, so that I can go to the swimming pool with it, and that's why I bought it cause I don't like Sony... If Sony makes its marketing campaign saying the phone is waterproof and then I buy a phone these and I can not take it to the water, it's my fault? If the indicators are red is because the phone was not well manufactured.
Is there any way to make the indicators became white again?