[Q] ISIS Mobile Wallet won't activate

[frieked]

Attempting to activate ISIS mobile wallet on my note 3 but every time I try, within 30 seconds of hitting submit I get an email from them (below) and also a message on the phone "ISIS is experiencing a problem activating your account. Please try again. (error 7008)"

Also, my phone is on my company's business account but not sure if that has anything to do with it. Anyone seen this before or know what the issue is?

This is an important service alert from Isis.

We're sorry. Your Isis Mobile Wallet activation process has failed, and you'll need to restart the activation process from your phone. We recommend that you first contact your wireless service provider customer care to notify them of the failure and receive further instructions on how to proceed.

Your Isis Account will not be created, and if you decide to retry your Isis Mobile Wallet activation, you will be required to accept the Isis Services Terms of Service again.

This is an auto-generated message from Isis. Please do not reply to this message. If you received this message in error, please contact Isis support.

 

[xBryan]

Same issue here tried 5 times get the email, on 4g or wifi, at home and at work.

 

[frieked]

Also, I'm stock rooted with the xposed isis root bypass enabled... thought I should throw that detail out there.

 

[frieked]

Same issue here tried 5 times get the email, on 4g or wifi, at home and at work.

Ditto, I've tried on wifi, 3g, 4g from several different locations. Same result each time.

 

[mrlaigle]

Attempting to activate ISIS mobile wallet on my note 3 but every time I try, within 30 seconds of hitting submit I get an email from them (below) and also a message on the phone "ISIS is experiencing a problem activating your account. Please try again. (error 7008)"

Also, my phone is on my company's business account but not sure if that has anything to do with it. Anyone seen this before or know what the issue is?

This is an important service alert from Isis.

We're sorry. Your Isis Mobile Wallet activation process has failed, and you'll need to restart the activation process from your phone. We recommend that you first contact your wireless service provider customer care to notify them of the failure and receive further instructions on how to proceed.

Your Isis Account will not be created, and if you decide to retry your Isis Mobile Wallet activation, you will be required to accept the Isis Services Terms of Service again.

This is an auto-generated message from Isis. Please do not reply to this message. If you received this message in error, please contact Isis support.

Would try a different email address if you haven't already. Also if you can get a new sim try that. May be a sim error.

Sent from my SM-N900V using Tapatalk

 

[frieked]

Would try a different email address if you haven't already. Also if you can get a new sim try that. May be a sim error.

Sent from my SM-N900V using Tapatalk

Just tried a diff email address, same result. Getting a new SIM is going to be difficult since it's a business phone and I'm not the account owner.

 

[bskarpa]

Have yall changed yall DPI settings at all? I just figured it out when mine wouldn't connect to isis kept popping up. I went and changed my app DPI back to 480 (stock) and it worked the first time. Just a suggestion for yall. I was getting aggravated with mine.

Take a sec and hit thanks if I helped or if you're in a good mood!

 

[frieked]

Have yall changed yall DPI settings at all? I just figured it out when mine wouldn't connect to isis kept popping up. I went and changed my app DPI back to 480 (stock) and it worked the first time. Just a suggestion for yall. I was getting aggravated with mine.

Take a sec and hit thanks if I helped or if you're in a good mood!

I have not messed around with the DPI at all. ISIS support finally got back to my email request with a ticket number and a phone number to call (855-273-9150) but calling the number was largely useless. The guy I spoke with said my ticket was already escalated to their back-end support team and there was nothing further he could do for me... and I should wait for a further response from them. I won't hold my breath.

 

[siciliano777]

I'm having the same exact issue. I've tried like 10 separate times but I keep getting the "failed to activate" email.

I also called support and it's now escalated to their "back end" support. That was like 4 hours ago. I'm about to call back and see wtf is going on.

I don't understand how so many ppl with this phone have gotten it to work. This is really pissing me off.

Edit: now it's just saying unknown error, no email confirmation or anything. Sigh.

 

[commissionerg]

Mine was doing that and I had to go to the play store and update it. As soon as I did that and tried again, it worked.

Sent from my SM-N900V using Tapatalk

 

[siciliano777]

Mine was doing that and I had to go to the play store and update it. As soon as I did that and tried again, it worked.

Sent from my SM-N900V using Tapatalk

I wish it were that easy...it's already up to date on the app store. I've literally tried dozens of times. soooooo frustrated right now.

Are you rooted? Did you have to be on 4G? Which version of root bypass are you using?

 

[siciliano777]

Disabling root though Super SU did the trick...Just don't forget to power down then boot back up.

 

[frieked]

Disabling root though Super SU did the trick...Just don't forget to power down then boot back up.

Argh, glad you got it working but still no joy for me. Updated to latest in app store, disabled root through super su pro ver. Rebooted more times than I can count. isis root bypass, xposed installed, uninstalled, disabled, enabled etc.

Still get the damn email that it can't activate.

 

[frieked]

Finally got the answer from Verizon that I suspected all along... It's blocked because my phone is on a corporate account. Oh well, I guess I can stop trying now.

Sent from my SM-N900V using xda app-developers app

 

[netnerd]

Finally got the answer from Verizon that I suspected all along... It's blocked because my phone is on a corporate account. Oh well, I guess I can stop trying now.

Sent from my SM-N900V using xda app-developers app

I having the same error. What you mean corporate account? Your company pay your phone bill? I have 3 lines family plan, they give my company 25% discount on the bill but I pay for the bill. Going to their corporate store tomorrow to see what happens.

 

[frieked]

I having the same error. What you mean corporate account? Your company pay your phone bill? I have 3 lines family plan, they give my company 25% discount on the bill but I pay for the bill. Going to their corporate store tomorrow to see what happens.

Yes, I have a company provided phone. Not sure but maybe it's blocked so charges I make don't make it back to them.

 

[billinaz]

I having the same error. What you mean corporate account? Your company pay your phone bill? I have 3 lines family plan, they give my company 25% discount on the bill but I pay for the bill. Going to their corporate store tomorrow to see what happens.

Same here. Its not the company phone that is blocked. Im on an account that is 'corporate' rate but I pay for the phone. Same thing..... no isis for this type of account.

 

[DaPoets]

well this was a big waste of time, I get a corporate discount as well. I just spent time getting the new secure sim card for my phone and doing the root cloak only to now read this thread. WTF! give me google wallet back.... ugh

 

[netnerd]

well this was a big waste of time, I get a corporate discount as well. I just spent time getting the new secure sim card for my phone and doing the root cloak only to now read this thread. WTF! give me google wallet back.... ugh

WTF do you mean?
what errors message are you getting?

 

[DaPoets]

Error 7006 and the email saying your mobile wallet activation process has failed

Sent from my SM-N900V using XDA Premium 4 mobile app