[Q] Just picked up xoom at Best Buy. Think it might be used?

[kbell8653]

Hello everyone,

I was just wondering if my supposedly new zoom I just purchased from Best Buy was actually new or a return. It started up like it was new with all the setup stuff. What seemed kind of funny was when a went into my user defined dictionary there was all kinds of foul words in it like it had been used before. also it had software on it that didn't seem like it would come with a new device. Software like Craps, Blacjack, US presidents Trivia, Vampire Trivia just to name a few. Was I sold a used Xoom as New. Thanks for any help.

Keith

 

[MiRaCL]

My Xoom case was sealed. The Xoom itself was in plastic i hade to take off. And none of the apps you mention was on mine. I have the Wifi Xoom, maybe things is different on the 3g Xoom.
I would consider taking it back.

 

[Stealyourface]

When you got it, was the seal on the box broken? Did it have the protective film on the screen? If it wasn't like this video when you opened it, I'd say so. And also, was it advertised as completely new, or new condition?

 

[kbell8653]

Thanks for Quick reply. I actually never had the box in my hands. I had them put a Zagg screen protector on it. Sales person took it in back room came out with screen protector on it. I think they tried to pull a fast one on me. Some of the words in the user dictionary were f**king bit*h a**hole amoung others.

 

[rschenck]

Thanks for Quick reply. I actually never had the box in my hands. I had them put a Zagg screen protector on it. Sales person took it in back room came out with screen protector on it. I think they tried to pull a fast one on me. Some of the words in the user dictionary were f**king bit*h a**hole amoung others.

Yes....the games installed were a dead giveaway....they sold you a used one, not even reconditioned, because then they would have wiped the data. Someone returned one for whatever reason, and when they took it in back to put the ZAGG on it, they made the swap for some reason.

I would not even bother with dealing with the sales people...take it straight to the manager and raise holy hell. Say your kid had used it for school, found that language in the dictionary...permanently scarred.......going to sue...blah blah. You will come out with a new one and a case AND a giftcard.

 

[kbell8653]

Thanks for the help taking back as soon as they open today. I will raise hell with them. This was way out of line. Those salesmen should be fired!

 

[kbell8653]

I also have to get all my personal data off here before I return it what a big waste of time.

 

[rschenck]

I also have to get all my personal data off here before I return it what a big waste of time.

Be careful not to wipe any of the stuff that was already on there.

 

[MiRaCL]

I would either get a new one or keep the one you got with benefits as some money back or free accessories.

A returned device should always be sold at a lower price and the customer has to be informed that the unit is a returned one.

 

[BrokenPixel]

On a funny side, tell them you are like Jackie Chan you don't curse and don't use guns, and you felt awfully offended by the words specially when your kids are insulting you because they are too smart for that tablet and found the dictionary before you.

Just sayin....
hope you get some goodies.

 

[jiwengang]

definitely a used one. maybe a demo one with salesteam. Great advice by folks above.


I used to bought one Samsung Galaxy Tab from Queens Mall Center the Srpnt Sales booth .

It was the last one but the sales person spinning his head(seriously, he spins his head to show definite yes to my question "whether it is a new one") promising that is a new/unopened one.

And guess what?

When I open Samsung Galaxy for the first time, there was one video in the device shooting the booth manager talking to customer (shooting from the manager's back).

I took it back, and show them the video. (strongest evidence I ever had and no dispute whatsoever).

And as a result of being disgusted, I just returned Samsung Galaxy and not planning to buy anyone from sprint for a while.

 

[EL_G15]

Take it back!

i had some isues with 3 xooms that google books were not working as youtube icon.
Well after i research the solution of my problem thanks XDA. i went to buy a new one.

Well the sales person at best buy offered me a new one on a seal box for regular price... and also had offered me an opem item while he said he had opened by mistake idk if it was return or not.
Well he offered me return item for $519.00 so i went for it. i got a girft card back for my remaining balance... abotu $70. i got my self a Motorola case $39.99 and i still have some balance on my gift card.

Until then i havent got any problems with it. was clean though.. like new..

Like peple had mention above you should be able to bring it up to Manager and come out with some freebies and some discounts.. good luck!

 

[jase33]

make sure you tell the manager it is illegal to sell used items as new. tell them you want COMPLETE satisfaction and a reasonable compensation for your time wasted, aggregation caused by their store and to help restore your trust in best buy. remember that you catch more flies with honey than vinegar. so stay calm, polite but firm and you could walk out with a major win.

 

[nooomoto]

I'd skip going to the store all together and write a scathing, but well worded letter to Best Buy corporate including the store number and all the pertinent information. Tell them you and your son were deeply offended by the words found in the dictionary. Make up some scenario where you were typing in a recipe for fudge in a text message and the dictionary suggested "****" as an alternative.

I've been in a few of these situations and have always found that going directly to corporate yields the best results. Do some Google searching or gather some intel at at the Best Buy in question and find out who the regional manager is. This is the information age and people's contact information isn't hard to get. Get people above the retail level involved and heads will roll, especially in the corporate structure where back stabbery and employees screwing eachother over is common place.

EDIT: Threatening legitimate lawsuits is a definite attention getter, and your case seems quite legitimate.

 

[gqstatus0685]

Can't you just match the serial number on the box with the one in the Xoom to verify if it was swapped?

Definitely go in and speak to a store manager. Threaten to call the BBB and while you're at it try and secure an OTG cable.

Sent from my PC36100 using XDA App

 

[RadDudeTommy]

Can't you just match the serial number on the box with the one in the Xoom to verify if it was swapped?

Definitely go in and speak to a store manager. Threaten to call the BBB and while you're at it try and secure an OTG cable.

Sent from my PC36100 using XDA App

Agreed, snatch a free otg cable from them while your at it. It will save you a headache later on... plus you deserve it, I'd be pissed.

I'd be even more pissed if i was that Samsung dude up there.


Sent from my Xoom using XDA App

 

[abn.geek]

I'd take it back and demand some sort of compensation. You're most certainly not the first user.

Mine was an open-box return, but it was flawless as far as I could tell and they gave me $50 bucks off. At least tell them you want some accessories or a BB gift card or something.

 

[Saintfyre]

make sure you tell the manager it is illegal to sell used items as new. tell them you want COMPLETE satisfaction and a reasonable compensation for your time wasted, aggregation caused by their store and to help restore your trust in best buy. remember that you catch more flies with honey than vinegar. so stay calm, polite but firm and you could walk out with a major win.

I would also advise, while saying this do not start taking your pants off. This did not work well for me after following this posters advice.

 

[2JZ GZE]

so what happened?

 

[antiochasylum]

Check the serial number on the receipt vs the xoom. Tale tale sign.