[Q] Lumia 800... fully discharged... now dead

[piattj]

I allowed my Lumia 800 to fully discharge overnight. Next day, I plugged into the charger. 2 hrs later, still dead.... later that day, still dead. Next day, tried all sorts (including all in the Seida website as below) Still dead. Took it back. Returned to Nokia.
Anyone else with the same problem - it seems it might be a problem associated with software version (ie a fatal flaw). When I get it back I'm gonna fully discharge again & try to re-charge. If it bricks again, it goes back for a refund.
I'm interested if others have had the same issue, so a picture can be built of the extent of the problem...

http://www.seidea.com/2012/02/14/no...e-battery-drained-devices-cant-turn-on-issue/

Thanks!

 

[dannejanne]

Mine has gotten discharged once. Though it turned on as soon as I put the charger in.

 

[jhughesy]

Hold power button 15 seconds+.

 

[piattj]

nope...

Nope.... tried holding power button for >30 secs, tried all other button combinations as recommended. No joy.

 

[anseio]

Are you using USB power or wall outlet power?

 

[piattj]

USB...wall etc

Tried both for extended period (several hours) - absolutely nothing.

When connected via USB to my PC, and with dis / re-connecting the cable etc etc (as advised) it started to do a restore, got to 80% then died. The L800 then UTTERLY was bricked. A further day of trying to kick it into life led to nothing so it went back to Nokia. Am told to expect it back / replaced within 7-10 days (this from T-Mob where it's on contract).

 

[demeics]

I had the exact same problem with my girlfriends lumia and after reading all the posts from Nokia forum and tried everything but the one with the heating of the battery , nothing worked.
So here is the solution that worked for me: I used the USB cable with zune and placed the device on my laptop right in a warm place ) ( by mistake ) after 5 minutes it started and now I told my gf to never let the phone discharge to 0%

Hope this is helpfull to anyone , thank you

Sent from my Galaxy Nexus using XDA App

 

[ccalpha]

You might have hit this bug covered by anandtech: anandtech.com/show/5266/nokia-lumia-800-review-nokias-brave-new-foray-into-wp7/2

Sounds like they had to plug and unplug a few times to get it going.

 

[munkimatt]

I had the exact same problem with my girlfriends lumia and after reading all the posts from Nokia forum and tried everything but the one with the heating of the battery , nothing worked.
So here is the solution that worked for me: I used the USB cable with zune and placed the device on my laptop right in a warm place ) ( by mistake ) after 5 minutes it started and now I told my gf to never let the phone discharge to 0%

Hope this is helpfull to anyone , thank you

Sent from my Galaxy Nexus using XDA App

heating the phone works. Mine ran flat and refused to turn back on, I heated it with a hairdrier, plugged the USB in (attached to the mains) and it charged! Not sure how long I heated it for but it was HOT.

 

[piattj]

is it just me or....

... is it reasonable to have a device that:
(i) you have to fret about ensuring it's ALWAYS got some charge, or run the risk of killing it, and
(ii) you have to HEAT IT WITH A BL**DY HAIRDRYER to make it start... ?

The purpose of my post was to see if this is a random, could-happen-to-anyone, fault... in which case, OK, I'll have Nokia sort it... or is it a design fault that (i) I would expect to be sorted before (& certainly after) launch and (ii) means I would look to send the 800 back & select a different WP7 device.

Anyway I hope mine comes back in good shape & that's the back of the problem.

Still interested in other experiences. I'm NOT really interested in HOW people got over the problem (hairdryers, rapid plug/unplug / extended USB sessions etc) - that is now a moot point since I sent mine back. I AM interested in a straight poll on how many other people had this problem... ie is it a design issue?

Thanks!

 

[piattj]

... yes ccalpha!

Thanks for that anandtech url - that's exactly the issue. Nicely described as a 'reboot loop' - a Catch-22 where there's insufficient charge to kick start the boot / charging process so it shuts down. Exactly.

Just to add, I upgraded my 800 to the latest software version via Zune, 2-3 weeks ago, so I would say that this issue is NOT fixed by the current software.

 

[anseio]

... is it reasonable to have a device that:
(i) you have to fret about ensuring it's ALWAYS got some charge, or run the risk of killing it, and
(ii) you have to HEAT IT WITH A BL**DY HAIRDRYER to make it start... ?

The purpose of my post was to see if this is a random, could-happen-to-anyone, fault... in which case, OK, I'll have Nokia sort it... or is it a design fault that (i) I would expect to be sorted before (& certainly after) launch and (ii) means I would look to send the 800 back & select a different WP7 device.

Anyway I hope mine comes back in good shape & that's the back of the problem.

Still interested in other experiences. I'm NOT really interested in HOW people got over the problem (hairdryers, rapid plug/unplug / extended USB sessions etc) - that is now a moot point since I sent mine back. I AM interested in a straight poll on how many other people had this problem... ie is it a design issue?

Thanks!

It's kinda tacky of you to tell people that it's not ok to share their anecdotal experiences in a discussion based community.

You'd be better suited turning your thread into a poll rather than a conversation.

 

[piattj]

sorta a fair point... it is interesting to hear what people have to do to get their phones working again. But my point remains - i was clear i sent mine back and that I was interested in sensing the extent of the problem.

Thanks to all those who responded. I'm grateful. When I get my phone back and if it bricks again, I'll be sure to have a range of hair utensils ready...

http://media.xda-developers.com/images/smilies/smile.gif

 

[piattj]

battery

Actually a poll is what I wanted to establish. I'm interested in mapping battery problems to (eg) firmware or OS revision. It may be that battery problems are prevalent with a particular revision. As I reported, I had the latest OS and my battery failed me.
If there is a generic product issue, we owe it to ourselves to highlight it.

I agree that it's interesting to hear anecdotes of how people fixed (temp?) the problem but my point remains that we shouldn't have to go to such lengths to manage / resurrect / fix our nice shiny (expensive!) Lumia 800s...

 

[pdukanac]

battery itself is fine, try turning on airplane mode you will notice expected power consumption, iirc ~4% / 10 hours standby . either component related to radio is faulty ( and i doubt that) either nokia ****** up something with power management ( and they are to stupid to manage to fix it)

 

[piattj]

I believe it's generally acknowledged that current crop of smartphones are pushing the limits of battery technology - witness the many forums (Nokia, LG, Apple, etc etc) where the issue of battery drain is debated.
While my L800 is in dock with Nokia for repair or whatever, T-Mobile loaned me a Nokia 2330 (not so smart-phone) and I've had it 4 days now, used it as I normally would use the 800 and it's still showing full battery.
Having said that, I suspect that the L800 is hungrier than many (for some reason) and/or there is a basic flaw that is still not addressed with latest FW...maybe I'm wrong.

 

[Rusty!]

So it looks like I'm suffering something similar:

Last night I was charging the phone, and it suddenly stopped being able to open any apps, attempting that just left it with a back screen with white 'loading' on.

Powered on an off, then the phone couldn't get any signal, and the app opening problem remained. Powered off, removed SIM and powered on. Phone shut itself down and has not powered on since.

Left it on charge for a copule of hours, both USB and two mains adaptors, nothing. Tried button combinations, nothing.

It appears to be a brick.

Great.

 

[piattj]

Rusty! Hmmmm sounds familiar. What version of firmware ? Did you update to the latest a couple of weeks ago?

Feels as though there's a bigger problem than just high battery drain with some devices.

Anyone from Nokia read this forum? ...And care to comment?

 

[pdukanac]

worst thing is that it seems almost every device is affected, this is really big fail from nokia. even their official forum has similiar threads

 

[piattj]

Hello nokia... Anyone there?

As many have said (& on the Nokia discussions) the 800 is a lovely phone, spoiled by serious battery problems.
I've had mobile phones for 20+ years (work and personal) and this is the first time I've had to return one for repair. The 800 IS a lovely phone & WP7.5 is excellent in the main BUT Nokia will suffer if users no longer trust this lovely device.
Mine is with Nokia for [repair / replacement]... I will test the one I get back very quickly after getting it home. If it fails again, it goes back for refund...