[Q] Need help, Zenwatch refuse to boot nor charge

[N3w_Typ3]

Hi,

Last week, I updated my Zen watch via the normal way (Access watch application and check for update).

I did a "forget watch" on my phone before I proceed to reset which I believe is a common practice for android devices.

I was using it normally for 2 days but did not charge as weekend, I don't use and left if on without switching it off thus the device shut down when low battery.

Now the problem starts, I cannot power on the device and when I tried to charge the watch, the watch only vibrates only and does nothing.

Can anyone help me?

Thank you!

I Emailed Asus Support but because this watch is imported and there is no local support, I am being throw around and I am pretty lost.

 

[Willber G]

How long have you tried to charge it for?

 

[N3w_Typ3]

Hi Willber,

Sorry, right after I posted this it works again.

Apparently, the battery was seriously drained and honest like all the problems faced, I think this 5.1.1 is not well optimized at the moment and now I can understand why Moto 360 delayed the release.

The usual charger (direct with cable)I use does not seems to able to provide sufficient power to it and this goes the same for my USB cable + (I am using a multi ports 2.1Amp charging port).

I changed to thicker cable and it seems able to pick up the power. Not sure why this happened because before I upgrade, I had no problems using the mentioned charger and cable + charger before.

While this is weird, I am happy that the watch is back online for me.

Will monitor a few days and make sure I don't totally drain the battery by mistake again.

Thank You!