[Q] No charging or booting

[HenriWW]

Hi guys, I hope you can help me out here.

I have a Samsung Galaxy S4 Active, I originally purchased it in Malaysia, broke it and took it to Malaysian Samsung and had it replaced on the warranty. Fast forward 8 months later I am back in the UK, my phone is completely unmodified, original everything.

I place it on charge whilst I am using it in bed, I notice that it stops charging after a while of me using it, I assumed I must've knocked the cable, so I readjust it and carry on as normal until I put it on the side and go to sleep.
After waking up in the morning it becomes apparent that it didn't charge at all and the battery died in the night, I check the usb is still plugged into the phone and the plug socket, all a-okay. Strange. I then asked for my housemates charger, no luck still wouldn't charge.
A few days later a replacement battery arrives, also wouldn't charge. Must be the USB then surely? Well, I replaced that also, tested both batteries with it and still no luck.

Any idea guys? I'd hate to see an 8 month old phone die for no reason.

Thanks

P.S. I have tried it from a wall socket and my PC USB.

 

[VIPNobie]

Maybe the USB port is busted? Was it hotter than normal when you last used it? Have you submerged it in water before the incident happen?

 

[HenriWW]

Maybe the USB port is busted? Was it hotter than normal when you last used it? Have you submerged it in water before the incident happen?

I have tried replacing the USB and it hasn't fixed it at all, and at no point has this one been submerged. I learned not to do that with the one that had to be replaced on warranty :/

Also all of the moisture indicators on the inside haven't been triggered, so it's not water damage.

 

[VIPNobie]

I have tried replacing the USB and it hasn't fixed it at all, and at no point has this one been submerged. I learned not to do that with the one that had to be replaced on warranty :/

Also all of the moisture indicators on the inside haven't been triggered, so it's not water damage.

Just to be clear, you have replaced the usb port and not the usb cable, right? Have you tried letting a Samsung rep look at it? I know that the warranty can't be claimed but you could ask them to just check on it. Ask for an approximate price to fix it, canvass other repair stores and search for the parts needed so you can do it yourself if you want.

 

[HenriWW]

Just to be clear, you have replaced the usb port and not the usb cable, right? Have you tried letting a Samsung rep look at it? I know that the warranty can't be claimed but you could ask them to just check on it. Ask for an approximate price to fix it, canvass other repair stores and search for the parts needed so you can do it yourself if you want.

Yeah I replaced the flex ribbon inside the phone itself. I was trying to get it sent into Samsung, but my Cyber Service Centre account stopped accepting my password and wouldn't accept any reset passwords, and Samsung stopped responding to my emails :/

I also emailed a British Samsung repair shop and they told me that they wouldn't look at it because it wasn't bought within the EU.

 

[VIPNobie]

Yeah I replaced the flex ribbon inside the phone itself. I was trying to get it sent into Samsung, but my Cyber Service Centre account stopped accepting my password and wouldn't accept any reset passwords, and Samsung stopped responding to my emails :/

I also emailed a British Samsung repair shop and they told me that they wouldn't look at it because it wasn't bought within the EU.

That's unfortunate. I can't think of anything else aside from it being a motherboard issue. If it is, it will cost a lot. If you can, try going to other repair centers around your area; you might find one who can hopefully help you. Best of luck.

 

[HenriWW]

That's unfortunate. I can't think of anything else aside from it being a motherboard issue. If it is, it will cost a lot. If you can, try going to other repair centers around your area; you might find one who can hopefully help you. Best of luck.

Thanks for trying to help anyways Nobie. I had the same thought that it must be the mobo, probably a surge fried it or something.