[Q] No longer works with EE sim

[anixan]

Hi All,

I recently purchased a Droid Turbo from the US on eBay and when i got my new sim card to put in it yesterday it work fine and I could make and recieve calls as well as access my 4g network data.

However this morning I cant make or recieve calls at all and there is no data access, I get the following messaeges:

Sim Card is not from Verizon

When I take the sim out and put it back in I get:

Restricted Access Changed - Voice Service is blocked

I dont understand how this can all of a sudden not be working after it was when I first used it? Can someone please help me with this issue?

I also checked the IMEI number to ensure it hadnt been blacklisted and the results are below:

Blacklisted Not Indicated
This device does not appear to be globally blacklisted.
Activation Status Clear (Verizon)
Device appears to be activation ready.

Thanks

 

[anixan]

Hi All,

So I have actually tracked this to a sim issue as EE have apparently sent 2 sims out for some reason and already de-activated the one I have so I will wait for the new one and then should be all good

Thanks

 

[a_petrov303]

Hi All,

So I have actually tracked this to a sim issue as EE have apparently sent 2 sims out for some reason and already de-activated the one I have so I will wait for the new one and then should be all good

Thanks

Hi, did you receive the new sim yet? does it work?

I am looking to buy one too and I am curious what is the best route to get the phone from the US to the UK.

Amazon, Ebay?... any custom fee to pay?

 

[rahularora1]

hi guys, ive been using mine now for a couple of weeks on ee in london, no issue like the above. Got it from ebay (went for the global shipping option) and had it delivered here for a total of £460 inc customs and delivery. Phone works great on ee, no dropped calls etc, 30mb down on 4g/lte