Haha I had to wait also. My store was only 3 miles from my house so I just ran home and thru the stock s3 ROM in it because I had to hand it over (that really sucks) to start the one up program. I'm not far outside of DC where are you from? That's crazy how sprints entire network can fail like that doesn't make sprint look so good.
What, you had to trade in your current device to get started in the One Up program!!!??? I didn't have to give them anything except $49 for taxes on the retail price, that's it!! I was getting mixed answers when calling both local stores and calling 611. Thursday I called 611 and asked again. The rep told me I did NOT have to trade in my current device! I had her verify that with her manager, and then also had her put a note on my account saying that I did NOT have to trade in my current phone!! How long ago did you get your last upgrade, or a better question I guess, when were you eligible for a normal upgrade?
Yep had to give it back. They said if you have had your device for over 20 months then you didn't have to give it back. I just got the s3 March 2013 so I was screwed. They gave me the run around like crazy at one of the stores I went to. She sided with me and told me to go home and get ANY old device and I could use that as the trade in. So I went home got an old Nextel phone and went back to the store. Then the manager told me an auditor just came by the store and stopped that from happening making me give back the device currently on my phone line. Believe me I had a horrible experience yesterday and almost blew up on multiple sprint employees. What pissed me off originally was that no one knew you had to give back my current phone until the note 3 came out. Sprint is the most out of date and "ghetto" wireless network in my book. If I didn't have LTE in my area and Sprint didn't have unlimited data I would of left a loooong time ago.
Yea the part that would of pissed me off is the manager lying. Don't tell me to go home and get another phone then decide to change your mind and pretend this so called auditor came to the store. You could of actually activated the old device you're speaking of on the line that your s3 is on. When you activate another phone on the same line that clears the ESN for whatever you had on there. Making it eligible for resale.
I was still in contract too. I pre-ordered the Evo LTE, which didn't come in until the first of June. I wasn't eligible for a normal upgrade until 1-1-14. I didn't have the Evo LTE on my line, but that didn't matter according to the reps who told me I would have to trade in my phone. I pre-ordered a black Evo LTE, then bought a white Evo LTE when it was released, then bought a white Note 2 a few months ago. I was told I wouldn't have to trade in my Note 2 or white Evo LTE, but would have to trade in my black Evo LTE. I asked if I could put my Evo 3D back in my line and trade it in, but they said I had to trade in the last device purchased at contract price. Like I said though, finally after a lot of talking, they agreed to let me start the One Up program without trading in any of my phones! I couldn't be happier to get my white Note 3 without giving them any of my phones, and only paying $49 for taxes!!
Oh i already thought of that and asked her plus it would of been a pain. Remember anytime you activate a device= $36 activation fee. Also she told me if I was to do that it would restart the 20+ month rule and I still couldn't do the one up program. I asked her that as well. I said So in the last 30 minutes when I went to get the old Nextel some auditor came in and stopped this? I still thought she was lieing until I called a different store and that stores manager confirmed an auditor went around my whole area to stop this from happening. Atleast she was straight up with me.
Activation fee is for activating a new line of service only. You could of activated another phone and traded it in and qualified for 1 up. Typical sprint customer service "far from perfect" .
Well maybe but not at that store. What I told you is what she told me. I was eligible for an upgrade 1/1/14 and did the one up and they told me I will get a $36 activation charge, this isn't correct either?
Just edited my post. After further reading evidently sprint charges upgrade fee same as activation fee. If i see this $36 show up on my bill i will just call and tell them i wasn't notified. I never had to pay one before. I blame our confusion on Sprint lol The right hand doesn't know what the left hand is doing.
Haha I used to also and used to work like a charm. My wife just got her first Smart phone the Kyocera Torque I purchased it from WireFly and told Sprint they never talked about an activation fee and Sprint just kept saying sorry Waiving that fee is no longer an option I guess they cracked that whip on they employees on the phone and stopped. Hell I'll try anyway haha.
This apparently was the case (Atleast in my area) until sprint caught on. I called multiple stores and they all said it has to be the current phone on the account which is getting the upgrade.
Exactly..I'm going to sell my Note 2.. Did you call and make sure they wiped the ESN?
So I went through with the one up plan. Basically it's unlimited everything and it's a one year upgrade plan, BUT you have to turn in your note 3 to them when you upgrade unless you wait two years and then you can keep your note 3 even after you upgrade. It seems to me like your basically leasing the phone unless you keep it for two years. I paid $389 for my note 3 with a early upgrade, I had to give them my s3 but I didnt want to do that so I told them I broke it and threw it away, but no matter what they need a phone back from you. I got the cheapest sprint phone I could find, which was a trio that my friend gave me and activated it and traded that phone in.I looked at every blog and cant find a straight answer. So if I am due for a phone upgrade...With Sprint one up plan i can get the note 3 for 0 down "no money upfront" and makes payments each bill cycle? At the end of owning the phone 1 yr i can do get another phone again with 0 down?
