[Q] Phone dies after ten minute phone call fresh off charger

[shadowofdarkness]

I am trying to help my uncle who has been having trouble with his T989D phones. He has tried two and is getting frustrated because the phone can die right to shutting itself off very fast. He has said right from taking it off the charger it can be dead in a 10 minute phone call.

This has been the same on two different stock unrooted Telus phones. What could cause this.

The only thing I notice from telephone support is that the phone never goes to sleep. But I am not in a position to be in person and have to talk someone who is so not that computer literate to checking stuff.

I have a better battery stats file but other then never sleeping it isn't from a time when it died in ten minutes.

 

[xcrazydx]

I am trying to help my uncle who has been having trouble with his T989D phones. He has tried two and is getting frustrated because the phone can die right to shutting itself off very fast. He has said right from taking it off the charger it can be dead in a 10 minute phone call.

This has been the same on two different stock unrooted Telus phones. What could cause this.

The only thing I notice from telephone support is that the phone never goes to sleep. But I am not in a position to be in person and have to talk someone who is so not that computer literate to checking stuff.

I have a better battery stats file but other then never sleeping it isn't from a time when it died in ten minutes.

It's not even possible to die in 10 minutes when fully charged. Bad battery, probably

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[shadowofdarkness]

It's not even possible to die in 10 minutes when fully charged. Bad battery, probably

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That is what I have been told though, I just wish I could actually get face time with the phone for a extended time to figure it out but can't.

Bad battery was my first idea before but when it kept happening with the replacement, it has to be something else.

Also apparently the phone stays at 100% for the most part until it dies.

 

[xcrazydx]

That is what I have been told though, I just wish I could actually get face time with the phone for a extended time to figure it out but can't.

Bad battery was my first idea before but when it kept happening with the replacement, it has to be something else.

Also apparently the phone stays at 100% for the most part until it dies.

When he gets replacements, is he getting everything? New battery, new charger, and new phone?

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[shadowofdarkness]

Yes, but he uses multiple chargers depending on being home or in his truck. The other chargers have been used before on a I9100 with no problems.

 

[xcrazydx]

These phones seem to be picky with chargers, sometimes. I only use stock that came with it.

Take the phone back again or get a whole different one

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[jay-red]

When he gets replacements, is he getting everything? New battery, new charger, and new phone?

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This! When you get a replacement phone (in the mail at least) you just get the phone, and have to swap your battery into it (back when I had my Dash replaced I even had to swap the battery cover!) If he is still using the battery from the original phone then that would be the best place to start.