[Q] Q scrolling display problem

[PebbleBed]

Hello all

My watch has developed a strange display scrolling problem when active watchface is displayed since lollipop update.
Please see the following video to explain the problem.
Have tried to reset via the menu to fix the problem . after reset it works for a few minutes but then it comes back. I feel this is a software fault
Any ideas chaps?
Thanks

 

[zulhilmizubir]

Hello all

My watch has developed a strange display scrolling problem when active watchface is displayed since lollipop update.
Please see the following video to explain the problem.
Have tried to reset via the menu to fix the problem . after reset it works for a few minutes but then it comes back. I feel this is a software fault
Any ideas chaps?
Thanks

bro..im having the same issue..have u manage to rectify it?

 

[PebbleBed]

I was advised by LG support to return it to the distributor
they initially told me to go back to lg but in the end they gave me a RMA
Now waiting for a repair or replacement watch. Fingers crossed

 

[radang]

I had the same symptoms as well. When through LG's customer service to get an "RA" number. I was pleasantly surprised that LG provided pre-paid shipping through FEDEX. I received it back in a little over a week. It appears to be a new watch altogether, as the the front display didn't have the screen protector I put on it, as well as the band looking pristine. So it appears that this wasn't a software issue, but a hardware failure. It was surprising that it didn't have the latest firmware installed, but I'm still happy I have a functional LG Watch R back again! Make sure you keep the invoice/receipt to provide proof of purchase for free warranty service.

 

[memo_68]

I have the same problem in my particular case happen after flashing the Urban ROM ... also think is a sofware problem ... any suggestion, i dont live in the USA and sending the watch to warranty will take months....

 

[litmuspaper]

How to fix it?

Sorry for popping this thread. I have the same issue. My watch is 10 moth old. I tried to contact LG USA support, but for some reason they don't take responsibility for it. I definitely got my lesson regarding LG support
Did anybody managed to fix this problem? As for now I have $$$ brick

 

[biggz1]

My watch has now developed this problem too but i am on marshmallow.

Would flashing 6.0.1 on the watch fix it does anyone think?

I cannot bring it back to LG as i bought it second hand

Any ideas to fix would be greatly received

 

[cchemic]

I have the same problem, Did anybody managed to fix this problem?

 

[rijkerhc]

I had the same issue. To solve the problem you need to remove the mainboard from your watch and do a reflow procedure with the mainboard.
A simple way to do it is to put the mainboard in a oven and heat it op to about 100 degrees celsius for about 5 minutes. Remove it from the oven and let it cool down.
Assemble your watch and power up.

 

[cchemic]

problem solved

I had the same issue. To solve the problem you need to remove the mainboard from your watch and do a reflow procedure with the mainboard.
A simple way to do it is to put the mainboard in a oven and heat it op to about 100 degrees celsius for about 5 minutes. Remove it from the oven and let it cool down.
Assemble your watch and power up.

You are the best, my friend, precisely the problem solved in this way.Thank you very much. :good: