[Q] Returning a S4 with dents in California before 30 days T-MObile

[Camicia]

My wife and I switched from Sprint to T-Mobile. Their service sucks for my usage.
In my house I have edge connection in almost every rooms. I went to visit some family and there was not any data connection. I was unable to use the GPS to move around, at the office in the heart of a very well know city the calls keep dropping...
So here in California you can return your phone in 30 days after your purchase.

Some questions:

1. The catch... today my phone dropped and has dent in a corner and on the whole bottom on the metal part. No scratches on the screen or the back. Their policy ( https://support.t-mobile.com/docs/DOC-2624 ) say "Equipment must be in good working condition with original contents and packaging to be eligible for a refund of the purchase price". The phone works as before it felt. Can I return it?
2. Number portability. Do I need to move back to another provider (back to Sprint?) before I return the phone in order not to lose the number? What if T-Mobile does not get back the phone later?
3. Would they charge me a restocking fee even if I am not satisfied with the service? If I remember well they told me that I will not be charged a restocking fee if we cancel the service (CA's law?)
4. If I go back to Sprint can I use the $100 discount on the S4, or I do not qualify because I have been out of their contract for less than 30 days? Considering AT&T otherwise...

Best,
Camicia

 

[R.Suave]

My wife and I switched from Sprint to T-Mobile. Their service sucks for my usage.
In my house I have edge connection in almost every rooms. I went to visit some family and there was not any data connection. I was unable to use the GPS to move around, at the office in the heart of a very well know city the calls keep dropping...
So here in California you can return your phone in 30 days after your purchase.

Some questions:

1. The catch... today my phone dropped and has dent in a corner and on the whole bottom on the metal part. No scratches on the screen or the back. Their policy ( https://support.t-mobile.com/docs/DOC-2624 ) say "Equipment must be in good working condition with original contents and packaging to be eligible for a refund of the purchase price". The phone works as before it felt. Can I return it?
2. Number portability. Do I need to move back to another provider (back to Sprint?) before I return the phone in order not to lose the number? What if T-Mobile does not get back the phone later?
3. Would they charge me a restocking fee even if I am not satisfied with the service? If I remember well they told me that I will not be charged a restocking fee if we cancel the service (CA's law?)
4. If I go back to Sprint can I use the $100 discount on the S4, or I do not qualify because I have been out of their contract for less than 30 days? Considering AT&T otherwise...

Best,
Camicia

1. No, you wont be able to return it for a full refund or a replacement due to the damage (if noticeable)

2. Sorry cant help here as I dont know the answer

3. Here in Texas, they also told me there was no restocking fee. When I went to get my replacement, the store tried to charge me one, even though it was within the 14 day buffer period. Though they ended up waiving it after some firm communication and telling them what the original store had said.

4. Sorry cant help here as I dont know the answer

Good luck