I emailed samsung about this issue:: my email ::
Your question
hi sir,
this is Amit Chauhan, from Delhi, India.
I bought samsung S4 mini on 18 october 2013 and after using it for about a month have noticed certain anomaly with the handset, which is also observed by various other users, have read a lot of forums including xda.
the issue is:: with the processor.. i suppose.
its clock fluctuates a lot as is observed by me by using an app CPU-Z.
actually need to check this arrived when almost all games - light / heavy showed lag/ stutter for few seconds in between. also same thing is also observed while in menu , or watching videos . i.e video appear as if it is shot in slow motion,occasionally..
while playing candy crush saga too..sometimes candies explod in real slow motion.. so maybe the problem is with some code related to the use of processor, its clocking speed, which forces the processing to reduce to a level which causes lag in games/ menu/ video playing... maybe the issue is with graphic handling...
kindly fix the issue as its bugging the otherwise a good handset.
thanking you
Amit Chauhan
Samsung's reply::
Counselor answer
Dear Mr. Chauhan,
Thank you for taking out time for sending this email to Samsung India. We regret the inconvenience caused to you.
In response to your email regarding "power off" in your Samsung mobile GT-I9192 would inform you that smart phone can be power off with many reason like install any third party application or software in the space given in the internal memory (e.g. call recorder and antivirus etc). It can be harm full for any smart phone. However, when you have utilized maximum storage from internal memory, your device may hang so for we would recommend you to delete some of the downloaded data from your phone for better performance.
Further, you may also check your mobile performance without memory card and also insert a new memory card. If facing the same problem then we request you kindly take backup of whole important data which is save in your phone internal memory then perform “RESET”.
We recommend you to take back up in your pc, kindly install KIES software in your pc from the below link:
http://www.samsung.com/in/support/usefulsoftware/KIES/JSP
Click on Software - Click on File - Click on Save
Note: Don’t connect your mobile phone with pc at the time of software installation.
Reset setting:-Application> Settings> Privacy> Factory Data Reset >Reset.
In response to your other concern regarding "Network problem" in your Samsung mobile, we would like to request you kindly follow the below mentioned steps in your Samsung galaxy Mobile:
Go to Applications (Menu)> Tap on Settings> Tap on Wireless and Network > Tap on Mobile network> Tap on network operator> then select network manually
Go to Applications (Menu)> Tap on Settings> Tap on Wireless and Network > Tap on Mobile network> Tap on Network mode> then select GSM only
If problem does not resolve, we would like to suggest you that please insert different SIM card your mobile and check your issue is resolve or not. If you are still getting the same problem then we request you to visit the nearest Authorized Service Centre of Samsung.
The address details of Samsung Service Centers are available at our website also. Please click on the link mentioned below to get more information:
http://www.samsung.com/in/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
Note: - We would request you to carry your invoice and 1 photo copy of invoice bill and mobile accessories while visiting service center.
Regards,
Sunil Kumar
Technical Support Team
Samsung India Electronics Pvt. Ltd.
Now, you can Chat Live
http://livechat.support.samsung.com/LiveChat/customer/notice_pop.jsp or find troubleshooting guides on our Website:
www.samsung.com/in/support
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www.samsung.com/in
Now is this answer justified??
have dey even read the email...???
