[Q] Samsung Note 10.1 2014 Edition USB Connection Problem

[theresa55]

Hi,

I purchase my Samsung Note 10.1 2014 Edition last October. I've been using it to watch movie, playing game etc entertainment. I always transfer movie or drama to watch in the note from PC via USB Cable. Its been working well until early this week, the USB symbol is not showing up when I connect the USB cable to PC, and my PC did not detect the device as well.

Please help me on this problem.

How should I fix it?

 

[erica_renee]

Hi,

I purchase my Samsung Note 10.1 2014 Edition last October. I've been using it to watch movie, playing game etc entertainment. I always transfer movie or drama to watch in the note from PC via USB Cable. Its been working well until early this week, the USB symbol is not showing up when I connect the USB cable to PC, and my PC did not detect the device as well.

Please help me on this problem.

How should I fix it?

wrong forum.
but sounds like you need a new cable .yes a bad cable may or may not charge


i sent mod request to get youy post moved to right device forum where you can get more device specific help

 

[theresa55]

wrong forum.
but sounds like you need a new cable .yes a bad cable may or may not charge

Thanks for the reply.

I try connect the cable to my samsung phone, it works fine though. Only my note cannot detect it.

 

[erica_renee]

Thanks for the reply.

I try connect the cable to my samsung phone, it works fine though. Only my note cannot detect it.

aww ok/ see the note 2012 has proprietary cable. and even after market cables often do not work right.

are you on stock firmware?
have you tried another pc?
does kies see the device?
does it show up in device manager at all?

 

[theresa55]

aww ok/ see the note 2012 has proprietary cable. and even after market cables often do not work right.

are you on stock firmware?
have you tried another pc?
does kies see the device?
does it show up in device manager at all?

stock firmware? I have no idea what is that.
Yes, I've tried to connect to another PC, still doesn't show up. And no, it doesn't show up in device manager.

 

[erica_renee]

stock firmware? I have no idea what is that.
Yes, I've tried to connect to another PC, still doesn't show up. And no, it doesn't show up in device manager.

if you are positive the cable is fine.(appears to be if works on other device connected to same computer)

only thing i could say is factory reset (long shot)
this will erase your data put back to new state

to do so
settings
general
backup/reset
factory data reset as i said knowing your stock its bit likely the issue
could be loose usb connector
i would go buy a new oem (made from samsung) cable and try that

anything more would require having it in my hands