[Q] Screen died

[Darrian]

My HD+ has a history of its screen flickering. It was mostly tolerable, but last night it just shut off completely and won't come back on. I was wondering what peoples' experiences have been on getting replacement or repair from B&N. If anybody has experienced this same issue, great, but I know some people have bricked their EMMC, too. I've only had it since March 1, but I no longer have the receipt. It is registered on the B&N site, but I wonder if it might cause issue that I'm running CM 10.2. The people with bricked EMMCs obviously wouldn't have to worry about that since the EMMC is dead. What is the procedure? Can you just walk into the store with it?

 

[leapinlar]

My HD+ has a history of its screen flickering. It was mostly tolerable, but last night it just shut off completely and won't come back on. I was wondering what peoples' experiences have been on getting replacement or repair from B&N. If anybody has experienced this same issue, great, but I know some people have bricked their EMMC, too. I've only had it since March 1, but I no longer have the receipt. It is registered on the B&N site, but I wonder if it might cause issue that I'm running CM 10.2. The people with bricked EMMCs obviously wouldn't have to worry about that since the EMMC is dead. What is the procedure? Can you just walk into the store with it?

Yes, you can just walk in with it. Tell them the screen is dead and give them you serial number and name.

But if it has CM on it the warranty is void. So best to try to get it off. If you still have stock recovery installed you can do the 8 failed boot procedure to get the stock ROM back.

But if the store cannot tell CM is on it, then go for it.

Sent from my BN NookHD+ using XDA Premium HD app

 

[Darrian]

Yeah, it has TWRP on it. If they can't get the screen to turn on then they won't see it by turning on the device, at least not until later if/when they get the screen working, if they bother. However, I don't know if they have other methods of determining what's on the device, because it "works" just fine, e.g. I can plug it into my pc and manipulate the files on the storage, and adb probably works as well. This isn't the first time the screen has gone blank like this, but usually I can at least get the lock screen to display for a moment or two before it blacks out, and after a few hours it'll come back on. This time I'm not getting anything except a detectable brightening when you first turn it on that soon dims. However, it could easily just miraculously start working again as it has before.

 

[Sherip]

This thread has got me feeling a bit concerned, because lately my screen is momentarily blacking out every now and then.

Sent from HD+ MAG2GA CM 10.2 from SD

 

[Darrian]

Well, my screen did start working again, so I've restored to stock. It now looks washed out and there is a 2-3 inch band at the top where it is discolored. I'm excited that tomorrow I will finally be in the vicinity of a Barnes and Noble and hope to exchange it. I just hope any replacement I get will have an emmc compatible with TRIM.

 

[Darrian]

Here's the final resolution. The Nooks have a 1 year warranty. I bought mine in March, but they tried to tell me that the warranty expired yesterday. Convenient. Well, it turns out because I bought mine from Walmart that they are going by the day that Walmart bought it from them. Whatever; the manager was sympathetic and offered to replace it, but there was a problem. I had the 32GB model and they didn't have any refurb 32GBs around. So I had 3 choices: get a refurb 16GB model, wait to see if they get any 32GBs in within a week (they could request one), or I could mail my broken one to corporate and wait for them to mail me a replacement. Since I can't make it to the store very frequently and probably won't be there for months and I don't want to deal with the corporate with whom I would have to submit my request for a replacement anew and hope they approved it, and because I was determined not to leave the store without a functional tablet, I ended up bringing home a shiny 16GB that I don't think was ever used or was not used much. Mostly likely a return from somebody who changed their mind. So yay, I got a new tablet, but boo, I have 16GB less storage space. I checked the EMMC for TRIM and it appears to be ok, so I'm pretty much good besides not being able to store as much.