[Q] screen unresponsive

[dandun]

Hi everyone,

Galaxy note 8 , Since i purchased the screen becomes unresponsive after the lock screen but as soon as i put it back to sleep and unlock again comes back to normal, Is this due to a hardware fault or is it a known bug.

Thanks

 

[ktmman]

Hi everyone,

Galaxy note 8 , Since i purchased the screen becomes unresponsive after the lock screen but as soon as i put it back to sleep and unlock again comes back to normal, Is this due to a hardware fault or is it a known bug.

Thanks

Hi Dandun,has this been happening since you unboxed your device? If a factory reset doesn't fix it i'd take it back for an exchange

 

[jã88]

I think you should restart your device. If it continues, there is a hardware failure.

 

[mehfew]

Does anyone else still have this problem?

My note 8 will erratically become unresponsive where the only inputting it allows is via the S-pen. Or i turn it off and on again.

This is becoming quite annoying and any help would be greatly appreciated.

I have done a factory reset and the problem still occurs.

 

[GGWC808]

Perhaps it's an app that you installed? I'd check by uninstalling all apps and see if that fixes the problem. If it does, then you know it was one of your apps and you'd probably have to find out which one by trial and error.

If not, then it's probably defective and I'd take it back for an exchange.

Sent from my GT-N5110 using xda app-developers app

 

[mehfew]

Thanks for the reply. I just did a factory reset again and it happened immediately after it automatically updated all the preloaded apps. Looks like I'll take it back on Monday for an exchange.