[Q] Sensation XE Touchscreen Unresponsive/Dead

_The_Editor_

Member
Jun 27, 2014
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Hey,

The other morning I was using my HTC Sensation XE Z715e as normal, put it down, came back to it an hour or so later, and the touch screen is completely unresponsive. Not flakey response from it, but stone cold dead.

I can switch the phone off/on using the power button, boot into recovery mode using the power/volume buttons, and it still receives calls/messages/emails, but the touch screen is completely dead.

I'm using an Anker battery, so tried the common fix of raising the grounding pin to contact the back case better and folding up some tin foil under the ground pin, but that had no effect. Let the battery completely discharge, pushed the power button with the battery out, left overnight, then re-charged without touching it and still nothing.

I've been through the stickied [FIX] Touchscreen issues thread and haven't found any of the fixes in there have had any effect... Although I'm not sure what firmware I am running, nor how to update it as it is at the moment..

I disassembled the phone far enough to connect a new digitizer to the logic board, booted again and the new digitizer was also dead to the touch. I tried this with the new digitizer hanging loose on the ribbon cable all laid on the desk rather than completely reassembled.

I've since reassembled the phone with all the older hardware.

Problem is that I'm running one of the Cyanogen ROMs with 4EXT Recovery Touch, meaning that when I select Factory Reset from the recovery mode boot screen, it launches into a recovery screen that requires touch input :-/

Anyone know of a way to force a reset through USB? Or anything else to try?

and please treat me like a 5 year old when explaining things to me....

Many thanks!
 

rzr86

Senior Member
May 21, 2012
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Nafpaktos
Hey,

The other morning I was using my HTC Sensation XE Z715e as normal, put it down, came back to it an hour or so later, and the touch screen is completely unresponsive. Not flakey response from it, but stone cold dead.

I can switch the phone off/on using the power button, boot into recovery mode using the power/volume buttons, and it still receives calls/messages/emails, but the touch screen is completely dead.

I'm using an Anker battery, so tried the common fix of raising the grounding pin to contact the back case better and folding up some tin foil under the ground pin, but that had no effect. Let the battery completely discharge, pushed the power button with the battery out, left overnight, then re-charged without touching it and still nothing.

I've been through the stickied [FIX] Touchscreen issues thread and haven't found any of the fixes in there have had any effect... Although I'm not sure what firmware I am running, nor how to update it as it is at the moment..

I disassembled the phone far enough to connect a new digitizer to the logic board, booted again and the new digitizer was also dead to the touch. I tried this with the new digitizer hanging loose on the ribbon cable all laid on the desk rather than completely reassembled.

I've since reassembled the phone with all the older hardware.

Problem is that I'm running one of the Cyanogen ROMs with 4EXT Recovery Touch, meaning that when I select Factory Reset from the recovery mode boot screen, it launches into a recovery screen that requires touch input :-/

Anyone know of a way to force a reset through USB? Or anything else to try?

and please treat me like a 5 year old when explaining things to me....

Many thanks!
see here
http://forum.xda-developers.com/showthread.php?t=2437293

but you have to be on S-OFF
 

_The_Editor_

Member
Jun 27, 2014
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i don't know man:(
post that screenshot in the related thread
i assume they will help you there

edit: i thought something
probably you need the patched hboot
Just patched HBOOT from 1.27000 (firmware 3.32), to 1.271100 (firmware 3.33), back down to 1.17 for the PG58DIAG to operate properly... As suggested on this thread

Now stuck on the "beatsaudio" boot screen when it boots into the ROM, as I guess the newer ROM doesn't like the older firmware :rolleyes:

abd shows the device connected but offline, and booting into the bootloader just immediately results in the 1.17 firmware update being applied...

I need to get the PG58IMG.zip of my SDCard root, and the PG58DIAG.nbh back on... But can't do it through adb (as I have been doing with "push" and "shell" commands) as device won't boot into ROM with older firmware, and have no card reader to do it manually!

:good:

Will have to wait for the GF to arrive home so I can user her HTC Desire C as a lifeboat for my SDCard...
 

rzr86

Senior Member
May 21, 2012
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Just patched HBOOT from 1.27000 (firmware 3.32), to 1.271100 (firmware 3.33), back down to 1.17 for the PG58DIAG to operate properly... As suggested on this thread

Now stuck on the "beatsaudio" boot screen when it boots into the ROM, as I guess the newer ROM doesn't like the older firmware :rolleyes:

abd shows the device connected but offline, and booting into the bootloader just immediately results in the 1.17 firmware update being applied...

I need to get the PG58IMG.zip of my SDCard root, and the PG58DIAG.nbh back on... But can't do it through adb (as I have been doing with "push" and "shell" commands) as device won't boot into ROM with older firmware, and have no card reader to do it manually!

:good:

Will have to wait for the GF to arrive home so I can user her HTC Desire C as a lifeboat for my SDCard...
actually why did you downgrade the firmware?:confused:
use the 3.33 universal to upgrade to ics again

indeed the ics rom can't boot with gb firmware

and this guide is for unlocking the network(simcard)
nothing else
 

_The_Editor_

Member
Jun 27, 2014
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actually why did you downgrade the firmware?:confused:
use the 3.33 universal to upgrade to ics again

indeed the ics rom can't boot with gb firmware

and this guide is for unlocking the network(simcard)
nothing else
Was linked to the network unlocking thread from the Touch-Screen Recalibration Tool thread. The PG58DIAG.nbh tool is the same one that's used in the network unlocking apparently, and apparently only runs properly on firmwares <1.18...

A fair few people on the Touch-Screen Recalibration Tool thread had similar problems to me on version 1.27 and were suggested to roll back to 1.17 using the guide in the User-Friendly Firmware 1.17/3.12/3.24/3.30/3.32/3.33 Universal thread.

So yea, that's how deep does the rabbit hole goes at the moment.. For the moment it's soft-bricked until I can gain access to the SD card....

If nothing else, I've learned a lot today about interacting with my phone through the adb and fastboot tools!
 

rzr86

Senior Member
May 21, 2012
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Was linked to the network unlocking thread from the Touch-Screen Recalibration Tool thread. The PG58DIAG.nbh tool is the same one that's used in the network unlocking apparently, and apparently only runs properly on firmwares <1.18...

A fair few people on the Touch-Screen Recalibration Tool thread had similar problems to me on version 1.27 and were suggested to roll back to 1.17 using the guide in the User-Friendly Firmware 1.17/3.12/3.24/3.30/3.32/3.33 Universal thread.

So yea, that's how deep does the rabbit hole goes at the moment.. For the moment it's soft-bricked until I can gain access to the SD card....

If nothing else, I've learned a lot today about interacting with my phone through the adb and fastboot tools!
do you have now a sdcard?
if yes put the 3.33 universal firmware(pg58img.zip) in the root of the sdcard
boot to the bootloader and it will detect it
 

_The_Editor_

Member
Jun 27, 2014
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do you have now a sdcard?
if yes put the 3.33 universal firmware(pg58img.zip) in the root of the sdcard
boot to the bootloader and it will detect it
I didn't, but even if I did I had no way of getting the info onto the micro-SD card.. No card reader on my PC, and the phone wasn't allowing me to copy info onto it.

My GF has just arrived home though so I can use her HTC Desire as an interface for the microSD card..

Getting more errors running the PG58DIAG tool now!

When running the TP Calibration (touch panel), I get the error "I2C read fail" pop up in red.. and no further joy...
 
Last edited:

rzr86

Senior Member
May 21, 2012
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I didn't, but even if I did I had no way of getting the info onto the micro-SD card.. No card reader on my PC, and the phone wasn't allowing me to copy info onto it.

My GF has just arrived home though so I can use her HTC Desire as an interface for the microSD card..

Getting more errors running the PG58DIAG tool now!

When running the TP Calibration (touch panel), I get the error "I2C read fail" pop up in red.. and no further joy...
hmm,
i don't know mate:(
i have never used that zip file