[Q][Solved] The process com.android.phone has stopped unexpectedly

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enormous

Senior Member
Feb 17, 2008
244
35
D.C. Area
Not sure where I went wrong, but whenever I try to go to Settings -> Wireless and network - More settings I get the error message "Unfortunately the process com.android.phone has stopped".

Prior to getting this message I was able to go in and change my network settings (switching between CDMA and CDMA/LTE).

I had removed the following using Titanium Backup:

  • AllShare Cast
  • AllShare Play
  • AllShare Service
  • Connections Optimizer
  • Kies via Wi-Fi
  • Kies air
  • Mobile Tracker
  • SNS
  • Sprint Installer
  • Sprint Zone
  • Talk
  • Voicemail
  • Windy Weather
Once I started getting this error I restored app & data for Mobile Tracker, SNS and Sprint Installer (hoping one of those were the cause). I also cleared data on the Phone app and the above 3 apps. I've rebooted multiple times, and it still FCs. My 3G data still works, as do the phone functions. I just can't get in to change the network.

Any help is appreciated.

Edit - Here is a logcat of it happening:
Code:
10-26 11:36:58.205 I/InputReader( 2412): Touch event's action is 0x0 (deviceType=0) [pCnt=1, s=0.52 ]
10-26 11:36:58.205 I/InputDispatcher( 2412): Delivering touch to current input target: action: 0x0
10-26 11:36:58.205 I/InputDispatcher( 2412): Delivering touch to current input target: action: 0x0
10-26 11:36:58.205 I/InputDispatcher( 2412): Delivering touch to current input target: action: 0x0
10-26 11:36:58.205 I/InputDispatcher( 2412): Delivering touch to current input target: action: 0x0
10-26 11:36:58.205 D/lights  ( 2412): button : 1 +
10-26 11:36:58.205 D/lights  ( 2412): button : 1 -
10-26 11:36:58.205 I/PowerManagerService( 2412): Ulight 0x3->0x7|0x0
10-26 11:36:58.205 D/LightsService( 2412): setLightLocked is called
10-26 11:36:58.260 I/InputReader( 2412): Touch event's action is 0x1 (deviceType=0) [pCnt=1, s=]
10-26 11:36:58.260 I/InputDispatcher( 2412): Delivering touch to current input target: action: 0x1
10-26 11:36:58.260 I/InputDispatcher( 2412): Delivering touch to current input target: action: 0x1
10-26 11:36:58.260 I/InputDispatcher( 2412): Delivering touch to current input target: action: 0x1
10-26 11:36:58.260 I/InputDispatcher( 2412): Delivering touch to current input target: action: 0x1
10-26 11:36:58.270 W/SignalStrength( 2412): getCdmaLevel =5
10-26 11:36:58.270 W/SignalStrength( 3134): getCdmaLevel =5
10-26 11:36:58.270 W/SignalStrength( 3134): getCdmaLevel =5
10-26 11:36:58.270 W/SignalStrength( 2412): getCdmaAsuLevel=8
10-26 11:36:58.270 D/STATUSBAR-NetworkController( 3134): onSignalStrengthsChanged signalStrength=SignalStrength: 99 0 -77 -45 -89 -25 6 99 2147483647 2147483647 2147483647 2147483647 cdma 0x500 level=5
10-26 11:36:58.340 I/power   ( 2412): *** acquire_dvfs_lock : lockType : 1  freq : 1000000 
10-26 11:36:58.340 D/PowerManagerService( 2412): acquireDVFSLockLocked : type : DVFS_MIN_LIMIT  frequency : 1000000  uid : 1000  pid : 2412  tag : ActivityManager
10-26 11:36:58.340 W/ActivityManager( 2412): mDVFSLock.acquire()
10-26 11:36:58.385 D/KeyguardViewMediator( 2412): setHidden false
10-26 11:36:58.385 D/WindowManager( 2412): mInputFocus is not null.
10-26 11:36:58.390 D/PointerIcon( 2412): setHoveringSpenIconStyle1 pointerType: 10001iconType:1
10-26 11:36:58.390 D/PointerIcon( 2412): setHoveringSpenCustomIcon IconType is same.1
10-26 11:36:58.390 D/WindowManager( 2412): mInputFocus is not null.
10-26 11:36:58.390 D/WindowManager( 2412): mInputFocus is not null.
10-26 11:36:58.425 D/dalvikvm( 8871): GC_CONCURRENT freed 335K, 7% free 13594K/14535K, paused 3ms+9ms, total 34ms
10-26 11:36:58.430 D/ApplicationPolicy( 2412): isStatusBarNotificationAllowed: packageName = net.dinglisch.android.taskerm
10-26 11:36:58.435 D/STATUSBAR-NotificationService( 2412): Noti Alert - mSystemReady:true, AlertEnabled:true
10-26 11:36:58.460 D/AbsListView( 8871): Get MotionRecognitionManager
10-26 11:36:58.460 D/MotionRecognitionService( 2412):  ssp status : true
10-26 11:36:58.490 D/dalvikvm( 8871): GC_FOR_ALLOC freed 89K, 6% free 13800K/14599K, paused 14ms, total 14ms
10-26 11:36:58.500 D/AbsListView( 8871): Get MotionRecognitionManager
10-26 11:36:58.505 D/dalvikvm( 2412): GC_CONCURRENT freed 2028K, 36% free 32818K/50823K, paused 5ms+10ms, total 109ms
10-26 11:36:58.515 I/NetworkModePreference( 8871): phoneType=2
10-26 11:36:58.520 I/EDM :   ( 2412): isDataRoamingEnabled : true
10-26 11:36:58.525 I/EDM :   ( 2412): isDataRoamingEnabled : true
10-26 11:36:58.530 D/AndroidRuntime( 8871): Shutting down VM
10-26 11:36:58.530 W/dalvikvm( 8871): threadid=1: thread exiting with uncaught exception (group=0x41e512a0)
10-26 11:36:58.535 E/AndroidRuntime( 8871): FATAL EXCEPTION: main
10-26 11:36:58.535 E/AndroidRuntime( 8871): java.lang.RuntimeException: Unable to resume activity {com.android.phone/com.android.phone.MobileNetworkSettings}: java.lang.IllegalArgumentException: Unknown package: com.birdstep.android.cm
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.app.ActivityThread.performResumeActivity(ActivityThread.java:2616)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.app.ActivityThread.handleResumeActivity(ActivityThread.java:2644)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2130)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.app.ActivityThread.access$600(ActivityThread.java:140)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1227)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.os.Handler.dispatchMessage(Handler.java:99)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.os.Looper.loop(Looper.java:137)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.app.ActivityThread.main(ActivityThread.java:4898)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at java.lang.reflect.Method.invokeNative(Native Method)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at java.lang.reflect.Method.invoke(Method.java:511)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1006)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:773)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at dalvik.system.NativeStart.main(Native Method)
10-26 11:36:58.535 E/AndroidRuntime( 8871): Caused by: java.lang.IllegalArgumentException: Unknown package: com.birdstep.android.cm
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.os.Parcel.readException(Parcel.java:1429)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.os.Parcel.readException(Parcel.java:1379)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.content.pm.IPackageManager$Stub$Proxy.getApplicationEnabledSetting(IPackageManager.java:2906)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.app.ApplicationPackageManager.getApplicationEnabledSetting(ApplicationPackageManager.java:1306)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at com.android.phone.MobileNetworkSettings.onResume(MobileNetworkSettings.java:640)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.app.Instrumentation.callActivityOnResume(Instrumentation.java:1199)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.app.Activity.performResume(Activity.java:5265)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     at android.app.ActivityThread.performResumeActivity(ActivityThread.java:2606)
10-26 11:36:58.535 E/AndroidRuntime( 8871):     ... 12 more
10-26 11:36:58.540 D/WindowManager( 2412): mInputFocus is not null.
10-26 11:36:58.545 E/android.os.Debug( 2412): [email protected] > dumpstate -k -t -z -d -o /data/log/dumpstate_app_error
10-26 11:36:58.545 D/WindowManager( 2412): mInputFocus is not null.
10-26 11:36:58.550 I/dumpstate(15059): begin
I've also pulled the dump file if that would be helpful.
 
Last edited:

jayalaba

Senior Member
Apr 14, 2011
79
2
Irvine CA USA
thanks.. but

I used Titanium Backup to restore the app + data. But in order to do that you have to have backed up the app with TiBu before you removed it...

Thanks very much Mr. I could not find that in TB. I have moto photon and I am having error message when I use wifi call, I could hear the incoming ring with the error message.. Any advise will be appreciate .. thanks..
 

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    SOLVED

    It was the Connections Optimizer. I restored that and it's data, now I can get into the Mobile Networks screen and change the settings!
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