[Q] Speakerphone shuts off...

[cincy1020]

Hi:
I have had an S4 since the first day it came out on AT&T. Now I got an S4 active as a second phone. When on a call, using speakerphone, if call waiting comes in, speakerphone shuts off. This is a real problem, because I am no longer able to hear the person on the line, nor am I able to switch speakerphone back on for several seconds while rejecting the other call etc.I have never had this problem on my S4.

Please help me fix this,
Thanks!!

Ps. The S4 Active is on AT&T with stock 4.3 rom.

 

[captaincado]

If you are still under warranty, I would bring it back. If you bought off eBay, try to get your money back or, if possible, take to Best Buy Samsung center, and try to reflash phone. As of right now, there is no root, for 4.3, so those fix options aren't available.

Sent Via Smoke Signals

 

[cincy1020]

Hi:
Thanks so much for your reply. I discovered that the problem was an ill fitting case I got off Ebay. It must have somehow been pressing buttons or something. It was causing volume problems too.
Anyway, thank you very much for your help!