[Q] Strange network/SIM card problem

[Jaymer81]

I bought a Moto E in Chile several months ago. It came with a SIM card from the company Claro, but they assured me it was unlocked. I switched the SIM to my Entel SIM card, and it worked fine. I took a trip to the U.S. and tried to use a SIM card from someone else's phone, but it asked for a PIN. I just figured the SIM was PIN locked, gave up and forgot about it. Now I'm in Colombia, and I tried several SIM cards from Claro, but they don't work. With my Chilean Entel SIM card, I still get roaming network access, but if I put any other SIM in (even my Chilean Claro SIM), I get no signal. Bizarre because the phone was originally a Claro phone.

So did the Entel SIM card somehow lock my phone to Entel?? That's the only explanation I can think of... If so, how can I unlock it?

 

[crohit911]

I bought a Moto E in Chile several months ago. It came with a SIM card from the company Claro, but they assured me it was unlocked. I switched the SIM to my Entel SIM card, and it worked fine. I took a trip to the U.S. and tried to use a SIM card from someone else's phone, but it asked for a PIN. I just figured the SIM was PIN locked, gave up and forgot about it. Now I'm in Colombia, and I tried several SIM cards from Claro, but they don't work. With my Chilean Entel SIM card, I still get roaming network access, but if I put any other SIM in (even my Chilean Claro SIM), I get no signal. Bizarre because the phone was originally a Claro phone.

So did the Entel SIM card somehow lock my phone to Entel?? That's the only explanation I can think of... If so, how can I unlock it?

Bands might not be supported! That's the best probable explanation since you have an unlocked phone, inserting a sim shouldn't lock it!

Sent from my XT1022 using XDA Free mobile app

 

[Jaymer81]

Bands might not be supported! That's the best probable explanation since you have an unlocked phone, inserting a sim shouldn't lock it!

I checked that just in case, but the bands are supported. Anyway, if the bands weren't supported I wouldn't get roaming access with my Entel SIM either, right?

The people at Claro (and at Movistar too) told me I need to contact the store where I bought the phone and ask them for an unlock code. Unfortunately I don't have the receipt with me in Colombia, and I don't remember which store I bought the phone at... I guess I'll try just emailing every store I might have bought it at, but if that doesn't work, what other option do I have?