[Q] Streak 7 keeps powering off and rebooting (even at full charge and after reset)

[93starletgt]

Hello

I've got a used Streak 7 with the official Dell Honeycomb update. I made a master reset while driving home, then connected it to my WIFI network and worked very well! until it suddenly rebooted while browsing the web. After turning it on again and using the youtube app, the same thing happened even at full charge with the cable still plugged. Annoyed as hell, did another master reset... seemed to work well but after an hour it rebooted again... and does it every 10 minutes or so.

I am pretty sure it is software related because seconds before each reboot, the screen goes black and I am able to read: "Android System" with a weird icon on the top left corner... then It displays the Power Off/Shutting Down dialog (like when you power it off the right way pressing the power button) but then instead of pwering off it reboots itself.

I have noticed that if I leave it alone without opening any applications, it stays on. So far I have done 6 master resets and the issue is still there.

Any help please!!?

 

[93starletgt]

anyone?

 

[wptski]

I'm no expert on this but it seems about all you can do is to NVflash some other ROM since that will wipe your internal memory and repartition it. Then go back to HC again. If you have anything important on your device, back it up somehow as all data will be erased. There are lots of Guides and How To's here, some are good but some aren't! You'll have to read, read and reread till you go blind.

 

[otnos]

Hello

I've got a used Streak 7 with the official Dell Honeycomb update. I made a master reset while driving home, then connected it to my WIFI network and worked very well! until it suddenly rebooted while browsing the web. After turning it on again and using the youtube app, the same thing happened even at full charge with the cable still plugged. Annoyed as hell, did another master reset... seemed to work well but after an hour it rebooted again... and does it every 10 minutes or so.

I am pretty sure it is software related because seconds before each reboot, the screen goes black and I am able to read: "Android System" with a weird icon on the top left corner... then It displays the Power Off/Shutting Down dialog (like when you power it off the right way pressing the power button) but then instead of pwering off it reboots itself.

I have noticed that if I leave it alone without opening any applications, it stays on. So far I have done 6 master resets and the issue is still there.

Any help please!!?

Though you are running Dell's official rom, I'm not sure which rom it is. Anyway, I suggest you follow the instructions here and update it to the newest 514 rom. This will wipe your ds7 and give you a clean start.

http://streakblog.blogspot.com/2012/01/new-patch-to-fix-docking-bug.html

 

[cdzo72]

Hello

I've got a used Streak 7 with the official Dell Honeycomb update. I made a master reset while driving home, then connected it to my WIFI network and worked very well! until it suddenly rebooted while browsing the web. After turning it on again and using the youtube app, the same thing happened even at full charge with the cable still plugged. Annoyed as hell, did another master reset... seemed to work well but after an hour it rebooted again... and does it every 10 minutes or so.

I am pretty sure it is software related because seconds before each reboot, the screen goes black and I am able to read: "Android System" with a weird icon on the top left corner... then It displays the Power Off/Shutting Down dialog (like when you power it off the right way pressing the power button) but then instead of pwering off it reboots itself.

I have noticed that if I leave it alone without opening any applications, it stays on. So far I have done 6 master resets and the issue is still there.

Any help please!!?

I'm gonna go out on a limb here and say it's a known bug that hasn't been been able to be repaired and/or addressed. The only version that didn't have this problem was the stock Froyo and DJSteve's custom Froyo builds.

The Honeycomb builds, even the stock ones on my Streak did the same thing, and once in a while the ICS beta I'm currently using will randomly reboot if I'm using the browser.

NOW if I remember correctly, DJ Steve's Honeycomb builds R2 through R6 weren't plagued with this that I can remember. I used them all and don't recall random reboots of any kind.

Hope this helps. I know it's frustrating and I used to pull my hair out thinking it was something I installed. It may be my Streak, but down here in Costa Rica there are a group of about 20 of us that have one and I service them all and they were all plagued with the random reboots in the Honeycomb builds

 

[otnos]

I'm gonna go out on a limb here and say it's a known bug that hasn't been been able to be repaired and/or addressed. The only version that didn't have this problem was the stock Froyo and DJSteve's custom Froyo builds.

The Honeycomb builds, even the stock ones on my Streak did the same thing, and once in a while the ICS beta I'm currently using will randomly reboot if I'm using the browser.

NOW if I remember correctly, DJ Steve's Honeycomb builds R2 through R6 weren't plagued with this that I can remember. I used them all and don't recall random reboots of any kind.

Hope this helps. I know it's frustrating and I used to pull my hair out thinking it was something I installed. It may be my Streak, but down here in Costa Rica there are a group of about 20 of us that have one and I service them all and they were all plagued with the random reboots in the Honeycomb builds

I am running stock 514 rom and found it to be less prone to the reboot. Before this update my ds7 would reboot at least 2-3 times a week. Now it would be 2-3 times a month. I noticed that some apps do trigger the reboot, specially poor written apps and non-honeycomb apps. So don't go installling every apps under the sun.

But back to the OP problem, you seem to have an excessive amount of reboot. I would update to the 514 rom first because it is simple and easily done before you nvflash to other roms.

 

[TheManii]

After upgrading to 514, I cant say I've ever gotten a reboot on it since it came out.
Had a fair amount of them on 506 though.

Cant speak for HS as I dont use them.

 

[cdzo72]

After upgrading to 514, I cant say I've ever gotten a reboot on it since it came out.
Had a fair amount of them on 506 though.

Cant speak for HS as I dont use them.

I wish I had your luck... On all HC roms... Stock or Steven's I had reboots so bad that my 7 was almost unusable... Not much without root but after root it got real bad... I even quit using it for a while... But mine is the 4G version so that may have had something to do with the instability

SGS II I9100 from TapaTalk

 

[93starletgt]

ok, this sucks

thanks... I have been playing with it for more than a week and I've discovered that if I tap on the back of it lightly, it immediately reboots!

The reboot also occurs if I hold it horizontally twisting it a bit (being gentle of course).

So, even if it seems like a software issue (because it reboots instead of suddenly loosing power completely)... it is actually a hardware issue.

I've been reading a lot regarding this problem and learned this also happens on the Dell Streak 5. Some users say that when Android detects an unstable voltage it auto reboots... and the problem with those ds5 is the battery not sitting completely still and it can be solved just by putting a piece of paper under the battery, great for them with a detachable battery! but not for us with a sealed system.

Do any of you have a service manual? I am willing to take it apart to try to solve this problem. My streak is unusable.

 

[otnos]

thanks... I have been playing with it for more than a week and I've discovered that if I tap on the back of it lightly, it immediately reboots!

The reboot also occurs if I hold it horizontally twisting it a bit (being gentle of course).

So, even if it seems like a software issue (because it reboots instead of suddenly loosing power completely)... it is actually a hardware issue.

I've been reading a lot regarding this problem and learned this also happens on the Dell Streak 5. Some users say that when Android detects an unstable voltage it auto reboots... and the problem with those ds5 is the battery not sitting completely still and it can be solved just by putting a piece of paper under the battery, great for them with a detachable battery! but not for us with a sealed system.

Do any of you have a service manual? I am willing to take it apart to try to solve this problem. My streak is unusable.

Our friend TheManii wrote a thread on how to take apart the ds7. Link below.
http://forum.xda-developers.com/showthread.php?t=1441139

 

[93starletgt]

Oh wow this sucks... I mean cool guide but it is so extremely difficult to take it apart without damaging it! It is basically being held together with glue :S