[Q] tmobile 50$ restocking fee

[xxjrsmith3xx]

First of all I don't want people flaming me or trolling I had a s4 just had lots lots of issues with it so I sold it got my self a iphone 5s really like the phone works nice and smooth but I guess I need a bigger screen after all. I had a note 2 loved that phone just loved it , so I want to know how can I get rid of that damn 50$ restocking fee what can I say so my 5s is messed up that they won't charge me the damn 50$ restocking fee so I can get the beast note 3 thanks guys !

 

[shaungregg]

First of all I don't want people flaming me or trolling I had a s4 just had lots lots of issues with it so I sold it got my self a iphone 5s really like the phone works nice and smooth but I guess I need a bigger screen after all. I had a note 2 loved that phone just loved it , so I want to know how can I get rid of that damn 50$ restocking fee what can I say so my 5s is messed up that they won't charge me the damn 50$ restocking fee so I can get the beast note 3 thanks guys !

The best you can do is call telesales and ask for a credit to offset the fee, depending on who you get and how much you cry about the cost of living lol. I returned three phones in the last 5 weeks to get to the Note 3 and twice telesales gave me a credit on my bill but I did eat the rebox fee for real when I brought the G2 back for this.

The first one I actually had an experience with a rude salesman when I signed up and they credited me the fee when I turned in the S4 for the Htc One. Second time they credited me the 50 dollars when the store wouldn't honor the online promotion for a free case with the G2 so that paid my rebox fee and then I didn't even put up a fight when I brought back the 3rd time, was so happy to get the Note 3.

 

[clninja]

Highly unlikely you will get a store to do it. Regardless of what you say is wrong with the 5s, the only way the fee would get waived is by switching the "defective" 5s for another 5s. Tmobile has come down on their stores recently for waiving restocking fees and gotten much more strict about it.

Are you within the 14 day window to exchange it? ( 20 if you ordered it via phone or web but phone or web can't be exchanged in store within the 20 days has to be done via phone )



Bottom line though.. Take responsibility for your actions.... The company didn't mess up, you did. Pay the restocking fee and move on.

 

[thinkjoey]

restocking fees are a joke though. Pretty much paying them to put it back on the shelf

surely they have to refurbish it which they lose money on which really makes it reasonable. For phones I can agree with because people cannot make up their minds

It is for other things that go back on the shelf that I do not agree with...enough of this rant though...you can try your best to get them to waive it, but like the guy above me said...they probably will not waive it unless you get the same phone

 

[Prod1702]

The reason T-Mobile does the fee is because people will just buy a phone for a week and return it. You also have people that jsut walk in the store and buy a phone without looking at it and try and return it in a few days because they don't like it. You can go into a store and play with the phone as much as you want before you buy. OP it is going to be very hard for you to get the $50 fee removed. The system auto adds it when you do a return. The rep has to remove it which most of the time requires a manger override. I have worked in a T-Mo Corp Store for a little over 3 years now. There are ways around it yes but you have to note on the paper work why you removed it. Your best bet like someone else said is to call Care and ask them to do it for you.

 

[AGx-07_162]

Highly unlikely you will get a store to do it. Regardless of what you say is wrong with the 5s, the only way the fee would get waived is by switching the "defective" 5s for another 5s. Tmobile has come down on their stores recently for waiving restocking fees and gotten much more strict about it.

Are you within the 14 day window to exchange it? ( 20 if you ordered it via phone or web but phone or web can't be exchanged in store within the 20 days has to be done via phone )



Bottom line though.. Take responsibility for your actions.... The company didn't mess up, you did. Pay the restocking fee and move on.

THIS WORKS!

When I bought my Galaxy S3 last year, tried to root it, and hard bricked it, I took it back to the store and told them I couldn't get it to turn on. They tried a new battery but it didn't work (for obvious reasons). The manager there just went in the back and got me a new one.

 

[@rbiter]

THIS WORKS!

When I bought my Galaxy S3 last year, tried to root it, and hard bricked it, I took it back to the store and told them I couldn't get it to turn on. They tried a new battery but it didn't work (for obvious reasons). The manager there just went in the back and got me a new one.

lame.

 

[rob6465]

waive mine?

Here is my situation...I have 5 lines, been a customer for 8+ years and yesterday I went to store and purchased a Moto z2 force. I got home and after a few video reviews changed my mind and want to get the Galaxy S8 which is more expensive. I have not opened any of the packaging or used the phone or accessories. I just want to return it and get the S8. Always been a Samsung fan but not sure why i went for the Motorola..lol Will I have a big issue getting the restocking fee waived? $20-25 ok, $50, nope.