[Q] Touch Screen not working (just bought !!)

[paggps]

Hello,
Yesterday I have received my new LG G Watch R. It was bought by my daughter in Spain, but I live in Argentina.

Just turning on for the first time, and I see that the touch screen does not work. Boot process is OK (LG animation and logo), then I get the "Choose Language" screen, but I cannot choose language, or do anything above this point. I have also checked with my Galaxy Note 4 if it "sees" the GWR, and it does: but I cannot complete the pairing process, because I can´t tap the green button on the watch to confirm the pairing.
In conclusion: the watch seems to be working OK, display is OK, but touch screen does not work at all.
I am investigating if someone has had this problem, and if eventually found a solution.

Any hellp welcome ! Thank you very much.

 

[Speedin07si]

Hello,
Yesterday I have received my new LG G Watch R. It was bought by my daughter in Spain, but I live in Argentina.

Just turning on for the first time, and I see that the touch screen does not work. Boot process is OK (LG animation and logo), then I get the "Choose Language" screen ... but I cannot choose language, or do anything above this point. I have also checked with my Galaxy Note 4 if it "sees" the GWR, and it does: but I cannot complete the pairing process, because I can´t tap the green button on the watch to confirm the pairing.
In conclusion: the watch seems to be working OK, display is OK, but touch screen does not work at all.
I should return back ... to the retailer Spain, which is costly and will take a lot of time, so I am investigating if someone has had this problem, and if eventually found a solution...

I have seen a Youtube video that disassembling the GWR is not very difficult. I was wondering if it might be a loose connector (the one with the digitizer´s signals). Is it common on smartwatches or cellphones to fail the digitizer like this ? Is it usually a faulty cable or connector, or it is a more complex cause ?

Any hellp welcome ! Thank you very much.

I would get in touch with LG's support. If the watch was bought brand new it should be covered under the manufacturers warranty.

 

[paggps]

Nobody has had this problem ?

 

[Tabbutabrez]

Brand new Lg g watch r screen not responding

I have the same problem ,brand new lg g watch r screen not respond to any touch ... Purchased it from Dubai ... Got it to India and opened the box and screen not working ... Am very disappointed ... What's is the solution guys ...

---------- Post added at 05:03 AM ---------- Previous post was at 05:00 AM ----------

Hi
Did u managed to fix the problem of your g watch ?

Kindly reply ...

Give us some directions what to do ...

Hello,
Yesterday I have received my new LG G Watch R. It was bought by my daughter in Spain, but I live in Argentina.

Just turning on for the first time, and I see that the touch screen does not work. Boot process is OK (LG animation and logo), then I get the "Choose Language" screen, but I cannot choose language, or do anything above this point. I have also checked with my Galaxy Note 4 if it "sees" the GWR, and it does: but I cannot complete the pairing process, because I can´t tap the green button on the watch to confirm the pairing.
In conclusion: the watch seems to be working OK, display is OK, but touch screen does not work at all.
I am investigating if someone has had this problem, and if eventually found a solution.

Any hellp welcome ! Thank you very much.

 

[olafdv]

Nobody has had this problem ?

I do. Just bought it. Don't they test that crap?

 

[paggps]

Finally I got it replaced by LG Europe. It is working OK so far. However, after few weeks using Android Wear I would like to share my thouthts: a) I think that smartwatches are a great idea; very useful. b) Android Wear is well behind to being a stable and well finished product. It is full of small details that depict this software is not yet mature. c) I hope that us LG Watch R could see an upgrade after 5.1.1 that might fix those datails.