[Q] Troubleshoot OTA update "not available" from bugreport logs?

[rcll]

On a Motorola XT560 phone running gingerbread 2.3.7. Trying to check for updates but it always fails. Factory reset the phone but no change.

I go to: Settings -> About phone -> System updates
It always says: "Check for update was not available at this time. Try again later."

Can I look at any particular log to see what is actually causing this error? Is it trying to contact a dead server?

I have dumped what I believe are all the phone's logs via usb to a file with "adb bugreport > c:\logs.txt"

This txt file is huge and I can't seem to find where the update error is logged to try and understand why it failed.

Could someone with experience reading android logs please advise?

 

[rcll]

I've watched logcat via usb while checking for the update it seems the problem has to do with 'credentials' and ends up with a network connectivity error, but the network is connected. Has anyone seen this before?

D/cUs ( 324): AndroidClientUpgradeService.handleIntent: com.motorola.blur.service.blur.Actions.UPGRADE_CHECK_FOR_UPDATE
D/cUs ( 324): AndroidClientUpgradeService.handleIntent: com.motorola.blur.service.blur.Actions.UPGRADE_CHECK_FOR_UPDATE : bootstrap false interactive true id (0)
D/cUs ( 324): SDCardUpgradeSource.checkForUpdate: path /sdcard/ [AddOnInfo: sdcard intiated by user]
D/cUs ( 324): SDCardUpgradeSource.checkForUpdate: looking for upgrade files in /sdcard/
D/cUs ( 324): SDCardUpgradeSource.checkForUpdate: no upgrade files found on sd card
D/cUs ( 324): CusAndroidENV.Configuration: com.motorola.blur.service.blur, check_WIFI_for_BOTA
D/cUs ( 324): BotaFotaResolver.parse got the following check order (bota); assuming only bota is enabled
E/cUs ( 324): OTAUpgradeSource.resolveCheckForUpdateRepository: attempt to check for upgrade without credentials - need to send to fota only
D/cUs ( 324): OTAUpgradeSource.resolveCheckForUpdateRepository: checking for bota update 0
D/WSBase ( 324): processing request: upgrade/2/check_for_upgrade
I/WSBase ( 324): doRequest(): device is connected but we don't seem to have a cloud configured, trying now...
E/cUs ( 324): CusAndroidWS.Resp.setError: error NotAllowedError
D/WSBase ( 324): doRequest(): upgrade/2/check_for_upgrade resp length: 0
I/BlurServiceMother( 324): _inspectResponse(): found an error from a web service response: NotAllowedError msg: NotAllowedError req: upgrade/2/check_for_upgrade
I/BlurServiceMother( 324): startConfiguringCloud(): trying to get cloud info but missing user creds and request upgrade/2/check_for_upgrade doesn't have them. Waiting until I get one that does...
D/cUs ( 324): OTAUpgradeSource.handleResponse (check_for_upgrade) : false (NotAllowedError)
I/cUs ( 324): OTAUpgradeSource.handleWSCheckForUpdateResponse: check_for_update/bootstrap : false : 0
D/cUs ( 324): BotaFotaResolver.parse got the following check order (bota); assuming only bota is enabled
D/cUs ( 324): OTAUpgradeSource.HandleWSCheckForUpdateResponse: authoritative response from BOTA ERR_NET
V/cUs ( 324): CusSM.sendUpgradeStatus failed: no credentials
D/cUs ( 324): CusSM.runStateMachine: no versions found in database

I can compare to the logcat of a second of the same model phone which does check for the update successfully, but finds none:

D/cUs ( 344): AndroidClientUpgradeService.handleIntent: com.motorola.blur.service.blur.Actions.UPGRADE_CHECK_FOR_UPDATE
D/cUs ( 344): AndroidClientUpgradeService.handleIntent: com.motorola.blur.service.blur.Actions.UPGRADE_CHECK_FOR_UPDATE : bootstrap false interactive true id (0)
D/cUs ( 344): SDCardUpgradeSource.checkForUpdate: path /sdcard/ [AddOnInfo: sdcard intiated by user]
D/cUs ( 344): SDCardUpgradeSource.checkForUpdate: looking for upgrade files in /sdcard/
D/cUs ( 344): SDCardUpgradeSource.checkForUpdate: no upgrade files found on sd card
D/cUs ( 344): CusAndroidENV.Configuration: com.motorola.blur.service.blur, check_WIFI_for_BOTA
D/cUs ( 344): BotaFotaResolver.parse got the following check order (bota); assuming only bota is enabled
D/cUs ( 344): OTAUpgradeSource.resolveCheckForUpdateRepository: checking for bota update 0
D/WSBase ( 344): processing request: upgrade/2/check_for_upgrade
I/WSBase ( 344): doRequest(): url: http://ws-cloud106-blur.svcmot.com:...p=48&h=6FDyuI0IXtdZIk0m3iO0QKt09CB&of=0&ssl=0
D/WSBase ( 344): doRequest(): upgrade/2/check_for_upgrade resp length: 2
D/cUs ( 344): OTAUpgradeSource.handleResponse (check_for_upgrade) : true (None)
I/cUs ( 344): OTAUpgradeSource.handleWSCheckForUpdateResponse: check_for_update/bootstrap : true : 200
I/cUs ( 344): OTAUpgradeSource.handleWSCheckForUpdateResponse: check_for_update/bootstrap : OK
I/cUs ( 344): OTAUpgradeSource.handleWSCheckForUpdateResponse: check_for_update/bootstrap getUgVersion == null
D/cUs ( 344): BotaFotaResolver.parse got the following check order (bota); assuming only bota is enabled
D/cUs ( 344): OTAUpgradeSource.HandleWSCheckForUpdateResponse: authoritative response from BOTA ERR_NOTFOUND
D/cUs ( 344): CusSM.sendUpgradeStatus: no unlogged events.
D/cUs ( 344): CusSM.runStateMachine: no versions found in database

Any ideas how to fix this? Can I push a file from the phone that checks successfully to the phone that doesn't?