This is what I did and it worked for me!!!
1. Power off
2. Hold Volume + , volume - and power at the same time until you get a green android image with the body opened with "Start" on the screen
3. Press Down till you get to recovery mode
4. Press power
Phone will reboot. You will then get same image of android (smaller) with red warning triangle
5. Wait a minute or two and then press volume + and power
6. Use volume down to select wipe data/factory reset and hit power
Select Yes - delete all user data and hit power
7. Once done select reboot system now and hit power
Note: in step 5. All you do is tap the volume+ and power, you don't hold them.
good luck.
1. Power off
2. Hold Volume + , volume - and power at the same time until you get a green android image with the body opened with "Start" on the screen
3. Press Down till you get to recovery mode
4. Press power
Phone will reboot. You will then get same image of android (smaller) with red warning triangle
5. Wait a minute or two and then press volume + and power
6. Use volume down to select wipe data/factory reset and hit power
Select Yes - delete all user data and hit power
7. Once done select reboot system now and hit power
Note: in step 5. All you do is tap the volume+ and power, you don't hold them.
good luck.