[Q] Unable to activate Advanced calling

[JustusIV]

Also posted to reddit https://www.reddit.com/r/nexus6/comments/2zat43/unable_to_activate_advanced_calling/

So i am a bit of a special case here. I am on a government account(.edu), so i cant login to the website like every other Verizon customer can. I have talked to my school and even got authorization to contact Verizon directly however neither of them can enable advanced calling. I have a playstore N6 so it shows up as an "unknown device", and they just say the system wont let me add advanced calling over and over. Is there anyone or anything out there that can help me? Its so frustrating that i have a phone that supports advanced calling on Verizon yet they refuse to activate it.

 

[Konfuzion]

Also posted to reddit https://www.reddit.com/r/nexus6/comments/2zat43/unable_to_activate_advanced_calling/

So i am a bit of a special case here. I am on a government account(.edu), so i cant login to the website like every other Verizon customer can. I have talked to my school and even got authorization to contact Verizon directly however neither of them can enable advanced calling. I have a playstore N6 so it shows up as an "unknown device", and they just say the system wont let me add advanced calling over and over. Is there anyone or anything out there that can help me? Its so frustrating that i have a phone that supports advanced calling on Verizon yet they refuse to activate it.

It would have to be added to the account by your IT dept? Once that is done I believe you can call *611 to finish setting it up.

Sent from my Nexus 6 using XDA Free mobile app

 

[JustusIV]

They can't... Verizon says their system won't let them add it because I have an unknown device. I asked if I could pop in my sum to a note 3 and the still said no....

 

[JustusIV]

Over on reddit, some are saying that after the 19th Verizon might stay honoring these devices. Essentially activating them and in my case allowing me to enable advanced calling.

 

[Konfuzion]

They can't... Verizon says their system won't let them add it because I have an unknown device. I asked if I could pop in my sum to a note 3 and the still said no....

In just read about someone doing this today on a government account? I'll see if I can find the post, he listed steps in detail.

Sent from my Nexus 6 using XDA Free mobile app

---------- Post added at 10:28 PM ---------- Previous post was at 10:26 PM ----------

Found it. Post #167 http://forum.xda-developers.com/showthread.php?p=59484149

Business account user here.

I talked to my company's phone admin and he said that Advanced Calling 1.0 is enabled for all users. Three of my cow-workers have an iPhone 6, and they were able to select "Voice + Data" for LTE without issue so I assume the admin was correct.

After upgrading to 5.1, the Enhanced option was not available instantly for me. I enabled the VoLTE provision flag in the test menu and toggled airplane mode. The option was selected in cellular network settings, but as soon as I attempted to make a call, I received the "server error" message. The enhanced option then disappeared.

I put my SIM into my colleague's iPhone 6, and attempted to activate VoLTE that way. The iPhone popped up with a message saying my account wasn't activated for it. I talked to our phone admin who logged into the company account and confirmed my number had Advanced Calling 1.0 activated.

We put the SIM back in my Nexus 6 and called *611. The automated system asked what I was calling about, and I said "Advanced Calling 1.0". It responded, "Advanced Calling 1.0 requires you to add a free feature to your account. Press 1 if you would like this free feature enabled." After pressing 1, the system confirmed advanced calling was activated on my number. I hung up, re-enabled the flag in the test menu, toggled airplane mode, performed a test call and SUCCESS!

TL;DR: If you're a business user, try calling *611 to enable Advanced Calling 1.0

Sent from my Nexus 6 using XDA Free mobile app

 

[JustusIV]

from a reddit post located here

https://www.reddit.com/r/nexus6/comments/2z94v2/iama_verizon_employee_ama_about_your_nexus_6_and/

Will Verizon every acknowledge our non-Verizon devices? Or will it forever show as Non-VZW phone in our account?
The non-Verizon MEIDs will probably change to Open Development Device skus, like the non-Verizon LTE 2013 Nexus 7 did.

 

[JustusIV]

from a reddit post located here

https://www.reddit.com/r/nexus6/comments/2z94v2/iama_verizon_employee_ama_about_your_nexus_6_and/

It took an official verizon nexus 6 with my sim in it for 3 minutes to resolve my issues... moved my sim back from my friends phone.
So pissed for how stupid this is.

 

[Konfuzion]

It took an official verizon nexus 6 with my sim in it for 3 minutes to resolve my issues... moved my sim back from my friends phone.
So pissed for how stupid this is.

Glad you got it sorted out in the end.

Sent from my Nexus 6 using XDA Free mobile app

 

[kidhudi]

is advanced calling really called "enhanced 4g lte mode"?