[Q] Upgraded during glitch, phone exchange?

[EvoXR1]

Hey guys, question for any of the verizon "experts"

i upgraded my phone during the verizon "glitch" and decided to not pre order the note 3 but instead get a different phone.

Now that the note 3 is available tomorrow, would i be able to exchange my current phone to the note 3 (within 14 day exchange policy) without me losing my unlimited? When i picked up my original new phone the lady at the store said i should be able to exchange it no problem, but I just want to double check because I dont want to lose my unlimited.

thanks guys!

 

[Hitman3984]

Hey guys, question for any of the verizon "experts"

i upgraded my phone during the verizon "glitch" and decided to not pre order the note 3 but instead get a different phone.

Now that the note 3 is available tomorrow, would i be able to exchange my current phone to the note 3 (within 14 day exchange policy) without me losing my unlimited? When i picked up my original new phone the lady at the store said i should be able to exchange it no problem, but I just want to double check because I dont want to lose my unlimited.

thanks guys!

it's all dependent on how the transaction is processed within Verizon.
I work for a retailer and we use a different system then corporate stores but for us, when it's done as a "exchange" it just swaps ESNs.
However if it's done as a return then the upgrade is applied back on the account and you'd lose said unlimited when the upgrade is processed again.

 

[EvoXR1]

it's all dependent on how the transaction is processed within Verizon.
I work for a retailer and we use a different system then corporate stores but for us, when it's done as a "exchange" it just swaps ESNs.
However if it's done as a return then the upgrade is applied back on the account and you'd lose said unlimited when the upgrade is processed again.

thanks man! very useful information..ill visit the store tomorrow and ask em then. thanks again!