[Q] [VZW] Rooted and updated before activating phone, have some problems

[meant2live218]

So, as the title states, I did the entire "Install PwnMyMoto, install the OTA update, get rooted-updated-phone" as soon as I got it. However, I never activated by calling Verizon. Fast-forward 30 minutes, I get off of Wi-fi, and I realize that I'm not getting data or anything. So I turn off my phone, call their number, push all the correct numbers, and I'm told that my phone should activate once I turn it on again. Except... I turn it on, get the message that it'll start activating, and then am immediately presented with an error message saying that it couldn't activate, and that I should call the activation number again.

Was I supposed to activate before rooting? Am I completely screwed for now?

 

[jayboyyyy]

So, as the title states, I did the entire "Install PwnMyMoto, install the OTA update, get rooted-updated-phone" as soon as I got it. However, I never activated by calling Verizon. Fast-forward 30 minutes, I get off of Wi-fi, and I realize that I'm not getting data or anything. So I turn off my phone, call their number, push all the correct numbers, and I'm told that my phone should activate once I turn it on again. Except... I turn it on, get the message that it'll start activating, and then am immediately presented with an error message saying that it couldn't activate, and that I should call the activation number again.

Was I supposed to activate before rooting? Am I completely screwed for now?

before you attempt to start diagnosing everything and figuring out what you can do. Call the hotline. I have had many problems activating phones in the past where it does things like what you are saying. Then you call customer services and they do their thing and they eventually get it working. Their automated services can get screwy and do things incorrectly. Calling them can be a PITA but it often gets fixed that way.

 

[meant2live218]

before you attempt to start diagnosing everything and figuring out what you can do. Call the hotline. I have had many problems activating phones in the past where it does things like what you are saying. Then you call customer services and they do their thing and they eventually get it working. Their automated services can get screwy and do things incorrectly. Calling them can be a PITA but it often gets fixed that way.

Cool, will do when I get back home. Should I do things like unroot it or anything? Or will they not care?

 

[meant2live218]

Alright! I went in to Verizon, the guy there couldn't help me, his call couldn't help me, but they directed me to Customer Support. Then I was redirected to Tech Support. But eventually, they got it. I have no clue how or what was wrong, but it involved me reading off the SIM number and IMEI number.

Anyways, thanks for the help, could I get this closed?