[Q] Warranty Replacement?

[Mike7143]

Does anyone know if Motorola will replace via OEM warranty the cracking around the USB port and the front camera thing sliding down? My Verizon Developer Edition I bought coming up a year ago has both these issues, didn't know if it was worth trying to get a warranty before I'm out. Anyone had experience for either issue?
Thanks!

 

[KidJoe]

Does anyone know if Motorola will replace via OEM warranty the cracking around the USB port and the front camera thing sliding down? My Verizon Developer Edition I bought coming up a year ago has both these issues, didn't know if it was worth trying to get a warranty before I'm out. Anyone had experience for either issue?
Thanks!

I believe they will, but aren't they offering 2014 models as the warranty replacements on the 2013's now? And if that is the case, there isn't a Dev Edition for Verizon anymore (so no unlockable bootloader).

EDIT: Never mind. it wasn't moto, it was Asurion (Verizon's insurance thing)... http://forum.xda-developers.com/moto-x/general/asurion-replacing-1st-gen-moto-x-2014-t2912883

 

[helldogg75]

Does anyone know if Motorola will replace via OEM warranty the cracking around the USB port and the front camera thing sliding down? My Verizon Developer Edition I bought coming up a year ago has both these issues, didn't know if it was worth trying to get a warranty before I'm out. Anyone had experience for either issue?
Thanks!

The 2014 pure edition is looked upon as a developer edition. My 2013 X custom had the camera issue like yours. I was told that due to availability issues with materials, I was given a custom 2014 X. Not sure how yours would be handled.

 

[scryan]

The 2014 pure edition is looked upon as a developer edition. My 2013 X custom had the camera issue like yours. I was told that due to availability issues with materials, I was given a custom 2014 X. Not sure how yours would be handled.

2014 Pure Edition is not on Verizon networks.

 

[helldogg75]

No, it is not.

 

[Mike7143]

Ahh. Thanks everyone. Sounds like I don't have any options unless I want a non-developer edition of the 2014 Moto X on Verizon.
Thanks!

 

[scryan]

Ahh. Thanks everyone. Sounds like I don't have any options unless I want a non-developer edition of the 2014 Moto X on Verizon.
Thanks!

No, I think Moto still has 2013 DE to give out... I know in a thread last week on the Motorola forums someone said they requested a warranty replacement because the 2014 Sept batch had an error that won't allow it to be unlocked with the bootloader unlock page and they sent him another 2013 XT1060 DE.

The above comment that they were being replaced with 2014 versions seems to be based on the insurance, not on the OEM warranty. I would try it, just make sure you bring up the issue ahead of time that you require an unlock able phone and that any replacement must be unlock able.

 

[overthatscreen]

I actually got my Accidental Warranty replacements a few weeks back. Sent me a brand new DE in the sealed retail box. I'm going to hold out until they run out and try again for the 2nd Gen next time.

 

[Darth]

I actually got my Accidental Warranty replacements a few weeks back. Sent me a brand new DE in the sealed retail box. I'm going to hold out until they run out and try again for the 2nd Gen next time.

Try what again? Purposely damage the device and try to get a 2014 X?

Nice. ?

 

[overthatscreen]

On purpose? I'm not like you. If it breaks, I'll just keep it till the 2 year coverage is about over before replacing it again.

 

[Darth]

On purpose? I'm not like you. If it breaks, I'll just keep it till the 2 year coverage is about over before replacing it again.

Lol me? Well, my bad then... Cause that's what it sounded like you meant. ?

 

[sailindawg]

I just got a BNIB DE 2013 to replace my 2 week old, DE that I smashed the screen on under motocare. I wasn't sure what I would get, but I received another DE. YMMV while supplies last.

 

[Durteedee]

I just got a BNIB DE 2013 to replace my 2 week old, DE that I smashed the screen on under motocare. I wasn't sure what I would get, but I received another DE. YMMV while supplies last.

I was set up for a 2014 to replace my 2013 custom, but warrenty was void due to requesting bootloader unlock rather than paying 100 bucks I took a dev ed as a replacement

 

[sailindawg]

They treated you very nicely. They could have said, "screw, you unlocked the boot loader", but didn't.

I'm impressed with Moto. I hope they never change.