I don't like att messages because it hijacks my text messages. So what is everyone using to access visual vm? I tried ATT vvm and its not working. And Ive been on the phone with tech support for 2 hours!!
You have to enable the free visual voice mail on your LTE account. Comes with all LTE data packages, but usually doesn't come enabled. Just give CS a call and tell them you want to enable visual voice mail on your account and then open the app and it should work.
Sent from my SGS III
The csr said it is on there and provisioned correctly. I can only call my voicemail.
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Because I used the AT&T messages app they have to make a case for them to remove it from my account. This is frustrating. Only way they could of changed it was for me to lose my unlimited data plan. This is so annoying.
Sent from my SAMSUNG-SGH-I747 using xda premium
Sent from my SAMSUNG-SGH-I747 using xda premium
I'm using the regular "Messages" app that came built into the phone. I kind of like having the voicemails and texts all in one place.
"Because I used the AT&T messages app they have to make a case for them to remove it from my account. This is frustrating. Only way they could of changed it was for me to lose my unlimited data plan. This is so annoying. "
I'm not following. You used the "Messages" app built into the phone and now they're telling you that if you want to use another app to get your voicemails you will lose your data plan? Or was it another app you used?
"Because I used the AT&T messages app they have to make a case for them to remove it from my account. This is frustrating. Only way they could of changed it was for me to lose my unlimited data plan. This is so annoying. "
I'm not following. You used the "Messages" app built into the phone and now they're telling you that if you want to use another app to get your voicemails you will lose your data plan? Or was it another app you used?
I use an app called YouMail. It is pretty minimal, and gives you email updates with transcripts of the VM.
I was using the "at&t messages" app not the messaging app thats in between contacts and the internet icon. I was told it was conflicting with my visual vm thats included with my unlimited data plan. I was called back by another AT&T csr a few minutes ago and they provisioned it correctly. But what they had to do is remove my data plan, then remove AT&T Messages from my account. Then re-add my unlimited data with visual vm. That's what I was told and now it's working fine. I don't like the AT&T messages app because it overides the main notification settings.
Sent from my SAMSUNG-SGH-I747 using xda premium
I wanted to use the AT&T VVM app to the right.
Sent from my SAMSUNG-SGH-I747 using xda premium
Sent from my SAMSUNG-SGH-I747 using xda premium
Attachments
You didnt happen to get the name of the CSR that helped you, did you? I just tried to call and they said they couldnt do it. They told me the VVM app wouldnt work unless I had the ATT Messages app working first.
I'm like you...I dont want to use that app for my text messages...
the_buzz_man
I'm like you...I dont want to use that app for my text messages...
the_buzz_man
use this. Much easier to set up, way to import contacts right from my phone, and the answering service is so cool. The smart choice actually says your contacts name if it is uploaded to their website, so it would say "hello LudoGris, xxx isn't available right now..." if I called you.
Make sure your not connected to wifi when you use vvm app.
Sent from my SGH-I747M using xda premium
Sent from my SGH-I747M using xda premium
They have to completely remove your data plan that's tied to your visual vm. And if you set up AT&T messages then they have to remove that also. Call again and keep trying. It took 3 hrs of talking to a csr before they made a case and I was called back with the fix. Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium
Im confused. I tried that Att messages app and didnt like it. Im assuming after you called CS that when that visual voice mail icon showed up? I dont have it. So I have to call CS and tell them I want the visual voice mail that comes with my LTE package? Crap..i have unlimited too...
Here's a question.... with the ATT Messages app, when it gives you a text transcription of a voicemail, do they charge you for a text message? I don't have a text plan so I pay per text and am a little worried about this. I get a lot more voicemails than I do texts.
OK, I just called again and after spending about 30-40 minutes, we have some progress.
First off, I too have the unlimited plan and was hesitant about having them mess with this. According to the CSR I dealt with, she never had to mess with my data plan. She said all she had to do was have me remove the app (AT&T Messages) from my phone then have me turn my phone off. At this point, she removed the AT&T Messages service from my account, removed voicemail from my account, then added visual voicemail to my account. Once I turned the phone back on, the AT&T VVM app opened up after a minute or so and started going through the setup process. She said she never touched the data part of the plan.
I have the AT&T Visual Voicemail app working now. The only issue I am seeing is when I get a voicemail, I first get a notification from the phone app (which if clicked will call your voicemail) then I get a notification from the VVM app (which if clicked will open the app and let me listen to it). I did notice that a few seconds after the VVM notification appears, the phone notification gets deleted automatically.
So, it is working how I want it to, other than getting two notifications for each voicemail. Considering I don't get many voicemails, I can live with that.
Hope this helps others.
the_buzz_man
First off, I too have the unlimited plan and was hesitant about having them mess with this. According to the CSR I dealt with, she never had to mess with my data plan. She said all she had to do was have me remove the app (AT&T Messages) from my phone then have me turn my phone off. At this point, she removed the AT&T Messages service from my account, removed voicemail from my account, then added visual voicemail to my account. Once I turned the phone back on, the AT&T VVM app opened up after a minute or so and started going through the setup process. She said she never touched the data part of the plan.
I have the AT&T Visual Voicemail app working now. The only issue I am seeing is when I get a voicemail, I first get a notification from the phone app (which if clicked will call your voicemail) then I get a notification from the VVM app (which if clicked will open the app and let me listen to it). I did notice that a few seconds after the VVM notification appears, the phone notification gets deleted automatically.
So, it is working how I want it to, other than getting two notifications for each voicemail. Considering I don't get many voicemails, I can live with that.
Hope this helps others.
the_buzz_man
Im on my 3rd so called CSR...none of them have any idea what to do. They keep telling me to just hold down "1" on the keypad to get my visual VM...I asked them to do the steps you wrote...
being transferred..again:crying:Was just transferred to some sort of "upper" support. The guy just told me the AT&T visual VM app doesnt work with the GS3.
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I was told the same thing with my galaxy note and the gs3!!Im on my 3rd so called CSR...none of them have any idea what to do. They keep telling me to just hold down "1" on the keypad to get my visual VM...I asked them to do the steps you wrote...
Was just transferred to some sort of "upper" support. The guy just told me the AT&T visual VM app doesnt work with the GS3.
Sent from my SAMSUNG-SGH-I747 using xda premium
Ask them to follow this thread...maybe that will help them.
Here is some proof that it will work.....
The first pic shows the icon in the notification bar.
Second is the pull down notification bar.
Third is the actual app itself.
Hope it helps........I was lucky enough to get someone that, though she admitted she has never dealt with this problem, was willing to listen to me read her the forum posts and she kept trying things out.
Good luck!!
the_buzz_man
Here is some proof that it will work.....
The first pic shows the icon in the notification bar.
Second is the pull down notification bar.
Third is the actual app itself.
Hope it helps........I was lucky enough to get someone that, though she admitted she has never dealt with this problem, was willing to listen to me read her the forum posts and she kept trying things out.
Good luck!!
the_buzz_man
Attachments
AT&T Visual voicemail
It is a free app on the market. I downloaded it. Had a CR configure my account to have visual voicemail enabled and works like a charm.
Unfortunately, the voicemail button on the keypad still calls your voicemail. Any way to have the voicemail key open up that app instead ?
It is a free app on the market. I downloaded it. Had a CR configure my account to have visual voicemail enabled and works like a charm.
Unfortunately, the voicemail button on the keypad still calls your voicemail. Any way to have the voicemail key open up that app instead ?
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